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"Staff was very accommodating " More

By a verified traveler on Fri 21 Oct 2022

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Hotel Description

3-star hotel near Broadway

Downtown Nashville stay

Within a 10-minute walk of this Downtown Nashville hotel, you'll find Broadway and Bridgestone Arena. Ryman Auditorium and Music City Center are also within half a mile (1 km).

Free breakfast

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.

2 Double Beds Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$169* Per night/room Feb 1 - Feb 2

1 King Standard Comm Access Roll Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 King Bed Standard

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 King Bed Standard Mobil Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Double Beds 1 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel ratings based on 31 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

Everyone (11) Couples (5) Family (9)
4 out of 5
Staff was very accommodating

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 23, 2022 by Customer Service

Thank you for the 4/5 rating, Georgeanna!It's fantastic your time at the Holiday Inn Express Nashville Downtown was so great! We're happy you appreciated our kind staff so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.

3 out of 5
We had a few problems with housekeeping not leaving towels. The telephone in our room didn't work,so we had to walk down to the lobby to get towels. Monday morning there was no hot water,so we both had to take cold showers. We found out later the boiler went out. Of course they couldn't let us know because our phone didn't work. The hotel was nice. Breakfast was good. Front end staff was great.Thank you Valerie for all your help.

Posted by on Sep 14, 2022

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Comment from Hotel Management

Sep 15, 2022 by Customer Service

Thank you for your review, Nilda.It's unfortunate to hear your time with us was anything less than ideal. We apologize for the lack of towels in your room and phone not properly working along with not having hot water. We will be sure to address these issues with the appropriate members of our team moving forward. However, we're glad you enjoyed the hotel and the breakfast we have to offer. It's great to see our staff was attentive to you during your stay. Valerie is an important member of our team. We will pass along your kind words to her and the rest of them.We hope to share a more positive experience with you soon.

5 out of 5

Posted by on Jul 25, 2022

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5 out of 5
Loved our stay.

Posted by on Jul 18, 2022

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Comment from Hotel Management

Jul 20, 2022 by Customer Service

Thanks for the perfect rating, Melissa! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express Nashville Downtown. Have a wonderful day!

5 out of 5
Great location walking distance to everything

Posted by , from VAN WERT on Apr 5, 2022

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Comment from Hotel Management

Apr 7, 2022 by Customer Service

Thank you for leaving us this fabulous review, Terika! We're so glad you had such an enjoyable time with us at Holiday Inn Express Nashville Downtown! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay!

3 out of 5
I didnt get the room i was booked for. I booked for a king and i got 2 full size beds

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 23, 2022 by Customer Service

We appreciate the feedback, Monica. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2 out of 5
Rooms where very dirty and bathrooms are not clean at all. Be sure to check you’re bathe tubs. Dust everywhere and nothing is wiped down.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 8, 2022 by Customer Service

We appreciate your feedback, Jennifer. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

3 out of 5

Posted by on Dec 16, 2021

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1 out of 5
.

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 8, 2021 by Carlton S.

Thank you for your feedback.

5 out of 5
liked breakfast

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Carlton S.

Thank you for your feedback.

About the Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

Location 920 Broadway, Nashville, TN 37203

Property Features

Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Nashville hotel is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 8 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Nashville Riverfront Station (1.1 km / 0.7 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel offers 287 accommodations with iPod docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 16.35 per accommodation, per night
  • Resort fee: USD 16.43 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 45.99 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Nashville-Downtown
  • Holiday Inn Express Nashville-Downtown
  • Nashville-Downtown Holiday Inn Express
  • Holiday Inn Express Nashville Downtown Hotel Nashville
  • Holiday Inn Express Nashville-Downtown Hotel
  • Holiday Inn Express Nashville Downtown Conf Ctr
  • Holiday Inn Express Nashville Downtown Conf Ctr an IHG Hotel
  • "Holiday Inn Express Nashville Downtown Conf Ctr an IHG Hotel"

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.