"Location to all the music and sites was convenient. Hotel was clean. But toilet seat was broken and no pool or hot tub in service during our stay. Int ... " More
May 24, 2023 by Customer Service
Thank you for taking the time to submit this feedback, Cynthia.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
Apr 12, 2023 by Customer Service
Thank you for taking the time to share your feedback, Gregory.It's great you had a pleasant stay with us. We're happy you enjoyed our excellent location. However, we're disappointed your time with us was less than ideal and that you had such challenges with the condition of our bathroom. We are also sorry that the scheduled maintenance of our pool and spa as well as our internet being out proved to be an inconvenience during your stay. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.
Apr 1, 2023 by Customer Service
Thanks for the nice rating, Mary Ann!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our comfortable accommodations and walkable location. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our communication of our parking fee, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time. Have a beautiful day!
Apr 20, 2023 by Customer Service
Thank you for taking the time to share your review with us, Tim!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn & Suites Nashville Downtown - Broadway.
Mar 10, 2023 by Customer Service
Thank you for leaving us this wonderful review, Tim!We're thrilled your time at Holiday Inn & Suites Nashville Downtown - Broadway was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!
Feb 8, 2023 by Customer Service
Thank you for the great review, Jerry!We're pleased to hear that you enjoyed your stay at Holiday Inn & Suites Nashville Downtown - Broadway. It's wonderful to know that our convenient location, valet service, and kind staff left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!
Nov 2, 2022 by Customer Service
Thank you for this lovely rating, Mary!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn & Suites Nashville Downtown - Broadway. We'd like to share an even better experience with you soon.
Jun 9, 2022 by Customer Service
Thank you for taking the time to share your feedback, Pamela. It's great you had a pleasant stay with us. We're happy you enjoyed our clean facilities. However, we're disappointed your time with us was less than ideal and that you had such challenges. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
Jun 12, 2022 by Customer Service
We appreciate your feedback, Sheri. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)