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4.5 out of 5

"Not sure what a destination charge is, but room was very clean and staff very accommodating. " More

By a verified traveler on Wed 12 Aug 2020

Hotel Description

4-star hotel near Nashville Broadway

City center stay

A stay at this Downtown Nashville hotel places you steps from Tennessee Performing Arts Center and a 5-minute walk from Nashville Broadway. Nashville Municipal Auditorium and Ryman Auditorium are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 482 guestrooms also offer WiFi and LCD TVs with cable channels. Wired Internet, room service, and coffee/tea makers are also available.

Club Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Grand Nashville Downtown ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (11) Couples (10) Family (4)
4 out of 5
Not sure what a destination charge is, but room was very clean and staff very accommodating.

Posted by on Aug 12, 2020

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Comment from Hotel Management

Aug 14, 2020 by General Manager

We appreciate you relying on us for your time in the area! We pride ourselves on our guest experience, so we are happy our service and accommodations were wonderful. Regarding any questions about charges and fees, know that our team is always happy to answer. Destination fees are another name for a resort fee. We trust we will see you again and we wish you the best!

5 out of 5

Posted by on Feb 13, 2020

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4 out of 5
I did not like the fact that the Skye Lounge is not open to the guests of the hotel. That doesn't seem right. Also, the valet parking is extremely expensive, at $42/day. And, when you call ahead for your car, it is not ready when you're told it will be. We had to wait usually 10 additional minutes. That system needs to be better streamlined.

Posted by on Jan 13, 2020

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2 out of 5
Property was under construction. We were not told up front that we would be charged $38.00/day plus $3.61 tax for self parking an additional $208.05 charge we were not anticipating and is absurd!!! At no time was this disclosed prior to or during our booking. This does not include the $17.00/ day plus $1.54 tax per day “resort fee”an additional $92.70 we did anticipate! A total of $300.75 additional cost to our trip!! This is ludicrous a for of scamming the public and not being professional enough to disclose all and any potential fees up front! The Sheraton Hotel list self parking under their amenities and should have been included in the “resort/incidental fees or clearly disclosed upfront!! We will Never use and or recommend the Sheraton Hotel as they are clearly dishonest and deceitful! The icing on the cake was All information including the staff at check in told us breakfast was served 0630-11:00 Monday through Friday and 0700-11:00 Saturday and Sunday. This is also in print on the information packet in each room. On Wednesday we decided to have late breakfast/lunch in anticipation of New Year’s Eve celebrations to arrive at restaurant at 1025 to be told they close at 1030 will be taking up food at that time and the staff at check in must have gotten it wrong! Really! It’s written down on their amenities/services in plain English!!

Posted by on Jan 5, 2020

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4 out of 5
In good location, staff very professional, quiet, nice bar and dinning room, good food

Posted by on Jan 3, 2020

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5 out of 5
I Loved your buffet style breakfast. Loved it😊. Hotel layout was Wonderful. The hot chocolate in the lobby was a Great Treat😊. Enjoyed My stay! I would say that you rate high even among other Sheraton Hotels and I've stayed in many. Tks for having a clean and friendly environment. Please keep it up. Tk you and your staff! Merry Christmas!!!

Posted by on Dec 20, 2019

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5 out of 5
This hotel exceeded our expectations! The staff was amazing, so nice, helped us up to our room; gave us recommendations about restaurants, etc in the area. We were pleasantly surprised to receive free breakfast one morning (which was really good). The hotel was impeccably clean; there is a cool bar downstairs; and take a ride in the elevators to (at least) the 16th floor...it's fun. ;) It is really nicely decorated for Christmas right now, and they offered hot apple cider and hot chocolate during the day and champagne in the evening. Overall, we were really happy with our choice! And, we could walk to most of the places we wanted to visit.

Posted by , from Massachusetts on Dec 17, 2019

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4 out of 5
Fantastic staff at front desk, bar and cleaning.Very welcoming. Fine location. Only complaint was that the windows got so much condensation on the inside that it looked as if it rained in our room.

Posted by on Dec 5, 2019

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5 out of 5
GREAT hotel and super close to strip where all the bars are.

Posted by on Oct 30, 2019

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5 out of 5
This Property is a perfect walking distance from Broadway's craziness to get a quiet night's rest. Rooms are spacious and well appropriated. Excellent bar and food. Every hotel employee was approachable and helpful to the issue at hand.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Brad

We truly appreciate you taking the time to review your recent stay with us at The Sheraton Grand Nashville! It is our sincere hope that we may have the chance to welcome you back in the future!

About the Sheraton Grand Nashville Downtown

Location 623 Union St, Nashville, TN 37219

Property Features

Sheraton Grand Nashville Downtown offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A library, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Sheraton Grand Nashville Downtown. Parking is available for a fee. This 4-star Nashville hotel is smoke free.

  • 482 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Nashville Intl. Airport (BNA) (14.3 km / 8.9 mi)
  • Train station: Nashville Riverfront Station (1.2 km / 0.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Sheraton Grand Nashville Downtown offers 482 accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Nashville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Sheraton Grand Nashville Downtown has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 41.00 per night (in/out privileges)
  • Valet parking fee: USD 45.00 per night (in/out privileges)
  • Extended parking fee: USD 45.00 per night
  • Pet fee: USD 125.00 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 25.00 per night
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Nashville Downtown
  • Nashville Downtown Sheraton
  • Sheraton Hotel Nashville Downtown
  • Sheraton Nashville Downtown
  • Sheraton Grand Nashville Hotel
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville Downtown Nashville
  • Sheraton Grand Nashville Downtown Hotel Nashville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.