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4.3 out of 5

"Too small of a room, faced a brick wall and the overall hotel is not appealing " More

By a verified traveler on Tue 17 Dec 2019

Hotel Description

4-star boutique hotel near Parliament Hill

Central Ottawa getaway

Within a 10-minute walk of this Downtown Ottawa hotel, you'll find Parliament Hill and National Arts Centre. Rideau Centre and Shaw Centre are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a computer station, and dry cleaning are also offered.

Free WiFi, comfy beds

Boasting comforts such as memory foam beds and premium bedding, the 112 guestrooms offer thoughtful touches like pillow menus and bathrobes. Free WiFi, TVs, and coffee/tea makers are also available. Housekeeping is available on request.

Intimate Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$111* Per night/room Aug 4 - Aug 5

Spacious Corner Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Romantic Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cozy Family Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Majestic King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arc The Hotel ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arc The Hotel

Everyone (4) Couples (1) Family (2)
4 out of 5

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 16, 2019 by W

Thank you for the review! We look forward to hosting you again soon. Whitney

5 out of 5

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 14, 2019 by Frank L.

Dear Valued Guest, Thank you for taking the time rating us so positively. We hope to welcome you again soon

5 out of 5
Very nice hotel for our long weekend in Ottawa. I traveled with my wife and kids and we all enjoyed our stay. Staff were helpful and friendly. Location is extremely convenient to most tourist destinations. Rooms are snug for four but more than sufficient for us; wifi was good and enabled me to work remotely. I also commend the hotel on the excellent cruelty free shampoo, conditioner and lotions. Breakfast in the hotel was very good - steel cut oats were superb. If I had been traveling alone on business Arc The Hotel would be a terrific choice. We would stay there again. However for anyone who plans to stay in the hotel more than just for sleep and someplace to keep your bags, you may want to consider other places too.

Posted by , from NYC on Nov 12, 2018

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Comment from Hotel Management

Dec 19, 2018 by Frank L.

Dear familyman, Thank you for taking the time to write this review. We appreciate all feedback and are glad you were able to enjoy our services. We hope you will consider staying with us again on your next trip to Ottawa!

3 out of 5
Too small of a room, faced a brick wall and the overall hotel is not appealing

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 18, 2019 by w

Thank you very much for your feedback, I am so sorry to hear you had such a terrible view. We try very hard to work with the views the hotel has in it's location. Being in a city center it's always challenging. Next time, please ask front desk to offer you a room with a view, we will always do this so long as we have availability. thank you very much for your feedback. have a great Wednesday.

5 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 23, 2019 by Whitney

Thank you for staying with us! Please consider staying with us again next time you are in Ottawa. Director of Sales and Marketing - Whitney

5 out of 5
Conveniently located within walking distance to the downtown core. Staff were friendly and helpful.

Posted by on Jun 25, 2019

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3 out of 5
Hotel had no water from 10pm to 6am when we checked in. Couldn't take a warm shower when we got back to the hotel room.

Posted by on Jun 8, 2019

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8880 square feet (825 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Arc The Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Ottawa hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 8 levels
  • 8880 sq ft of conference space
  • 825 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ottawa International Airport (YOW) (16.4 km / 10.2 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.9 km / 3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arc The Hotel offers 112 accommodations with laptop-compatible safes and complimentary newspapers. Memory foam beds feature premium bedding. A pillow menu is available. This Ottawa hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • Memory foam beds
  • Television
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Arc The Hotel has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 4.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: CAD 25 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Late check-out fee: CAD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arc Hotel
  • Arc Hotel Ottawa
  • Arc Ottawa
  • Hotel Arc
  • Arc The Hotel Hotel
  • Arc The Hotel Ottawa
  • Arc The Hotel Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.