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"Excellent value and choice for couple’s staycation " More

By a verified traveler on Sat 13 Nov 2021

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Hotel Description

3-star hotel in South End

South End stay

A stay at this South End hotel places you within half a mile (1 km) of Ernst & Young Centre and 3 miles (5 km) of South Keys Shopping Centre. Capital Golf Centre and Rideau Canal are also within 3 miles (5 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$85* Per night/room Dec 15 - Dec 16

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Evolution, Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Ottawa Airport ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (5) Family (1)
5 out of 5

Posted by on Jul 6, 2022

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1 out of 5
I didn’t stay. Staff at reception was rude

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 21, 2022 by Christina - Reservations Manager

Hello Richard & thank you for your feedback! Unfortunately when you came to check in, there was a dispute regarding the booked rate. The rate that was in our system was correct as it was verified through the third party you booked with. The agent mentioned that you could have been viewing the rate in USD$ however the rate we had on our end was the correct rate booked. I am sorry that you did not get to have a fully enjoyable stay here with us. We do hope to see you again!

4 out of 5

Posted by on Aug 31, 2021

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3 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Camila, Reservations Agent

Thank you for your feedback! We would love to hear how we could have made your stay more enjoyable! We hope to see you again next time!

5 out of 5
Excellent value and choice for couple’s staycation

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 18, 2021 by Christina - Reservations Manager

Hello Mark & thank you for your feedback! We are so happy to hear that you enjoyed your stay and look forward to seeing you again soon!

5 out of 5
Everything is ok and really thank all of the staff

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 6, 2021 by Christina - Reservations Manager

Hello Mahmoud and thank you for your feedback! We are so happy to hear that you enjoyed your stay and interactions with our team and hope to see you again soon!

4 out of 5

Posted by on Apr 24, 2021

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Comment from Hotel Management

May 5, 2021 by Christina - Reservations Manager

Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you again for your next trip to Ottawa!

4 out of 5

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 12, 2021 by Christina - Reservations Manager

Thank you for your feedback! We are happy to see that you enjoyed your stay and hope to see you the next time you're in Ottawa

About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 accommodations with iPod docking stations and coffee/tea makers. Beds feature down comforters. 50-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • IPod dock
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 125 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9.95 and CAD 16.95 per person (approximately)
  • Pet fee: CAD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Ottawa Airport
  • Hilton Garden Inn Ottawa Airport
  • Ottawa Airport Hilton Garden Inn
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Ottawa Hilton
  • Ottawa Hilton
  • Hilton Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Hilton Garden Inn Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.