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"The hotel was lovely upon entering and the staff made up for the fact that the location isn't really in the greatest area. Parking is lower than any o
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By a verified traveler on Wed 11 Jul 2018
Hotel Description
Hotel near Pennsylvania Convention Center in Philadelphia
Center City stay
Within a 10-minute walk of this Center City hotel, you'll find Pennsylvania Convention Center and Reading Terminal Market. Also, City Hall is within half a mile (1 km) and Liberty Bell Center is within 2 miles (3 km).
Free breakfast
This hotel features a 24-hour fitness center and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.
Free WiFi, refrigerators
The individually decorated guestrooms offer free WiFi and hair dryers. Refrigerators, rainfall showerheads, and coffee/tea makers are also available.
from $89
Standard Room, 2 Double Beds, Non Smoking, Refrigerator
Standard Room, 1 King Bed, Non Smoking, Refrigerator
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room, 1 King Bed, Non Smoking, Refrigerator
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator
Bed Count2 Full BedsMaximum Occupancy
4 Max
Standard Room, 1 King Bed, Accessible, Non Smoking
Bed Count1 King BedMaximum Occupancy
2 Max
Best Western Plus Philadelphia Convention Center Hotel ratings based on 24 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Best Western Plus Philadelphia Convention Center Hotel
Everyone (17)Couples (3)Family (5)
5 out of 5
Posted by a verified traveler on Jan 26, 2020
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Comment from Hotel Management
Jan 26, 2020
by Patrick
Good Day.
Thank you for completing the survey. We appreciate your fair and honest review about your visit to our modest hotel. We wish you and your family many happy journeys.
-Patrick and the Best Western Plus Team
1 out of 5
This is truly one of the most disgusting and dirty hotels I have ever had the misfortune to stay at. Not only do you have to walk through the ghetto to and from parking but immediately upon entering the hotel, you are accosted by the smell of marijuana. Oh and by the way, you have to pay for the pleasure of parking and most likely being robbed! I booked three different rooms and they all smelled like dirty linen and sweat. In addition, one of the rooms did not have a working AC which housekeeping did nothing about when notified. However, the cherry on this shit cake is the fact that at 12am someone decided to smoke in their room and set off the smoke alarm. Never. Ever. Will I stay in a best western again. 3.8 stars is a lie.
Posted by a verified traveler on Jan 12, 2020
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Comment from Hotel Management
Jan 12, 2020
by Patrick
Good Morning Ms. Emily.
After speaking with you late last night, we came to a mutual financial agreement for your stay when you depart this morning. We are still waiting for Travelocity to contact us so they can refund your card. You confirmed they would contact us.
Your review has elements that the hotel cannot control, from people's personal smoking preference to the socio-economic conditions people live in. Personally, I do not judge another person on these things. Please also know any US, or non-US CITY will probably charge for parking.
We were notified about the need to cool one of your 3 rooms down. We do apologize the unit was not cooling the room at your arrival. Our housekeeper took care of the issue right away. There was an issue with knowing how to control the HVAC unit with the remote. They thanked our housekeeper for fixing the unit and did not call back to inform us of any new issue.
We are very glad your safety is our #1 goal with a working smoke detector system. Our helpful partner 3rd parties know we are a 100% non-smoking hotel. We do apologize that any guest can ignore the proper etiquette and smoke inside the hotel. We never want your safety to be compromised, and truly thankful for a very effective alarm system.
You do have choices to stay, wherever you want, when traveling. Each Best Western is owned and operated by different people around the world. Research is always the key. If you had an issue with paying for parking, look for non-city hotels. Most are free parking.
We hope for the best for your family as you struggle through those personal issues you raised during our conversation. I have had 5 family or friends have serious health issues. I hope things work out.
Travel safely.
-Patrick and the Best Western Plus Team
4 out of 5
The property was as I anticipated and fully met my needs
Posted by Bob, from North Carolina on Dec 16, 2019
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Comment from Hotel Management
Dec 17, 2019
by Patrick
Good Day.
We appreciate the time you took to complete the survey.
At this special time of year, we wish you and your family the Happiest of Holidays.
-Patrick and the Best Western Plus Team
4 out of 5
It is nothing that I didn't like about my stay service was great associates was great and the Room was very spacious
Posted by a verified traveler on Aug 19, 2019
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Comment from Hotel Management
Aug 21, 2019
by Patrick
Good Day.
We do sincerely apologize for not reaching the highest score in all categories when you filled out for the survey. We will bring the survey results back to the leadership of the hotel and see what we can do to raise the score to a “10”. We fell short of meeting your travel needs. Again, please accept my personal apology for any issue you had while visiting out hotel.
You are more than welcome to contact myself or Jessica, our General Manager, to discuss your personal experience and see what we can do to make things “right”. Thank you for your time.
-Patrick, Night Manager and the Best Western Plus Philadelphia Convention Center Team
5 out of 5
The air worked well during a heat wave . The staff were helpful . Especially Curtis . Curtis responded when I asked for help getting in a room sooner . I was tired and the kindness really mattered. Made all the difference. The people looking after my room, Mia and Salvador did such a good job .
Posted by millie on Jul 30, 2019
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Comment from Hotel Management
Jul 31, 2019
by Patrick
Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit.
2 out of 5
It was close to the convention center. Only good thing. They automatically checked me out on the second day and two different times I was awoken while napping to pounding on the door and a new traveler trying to get in. It was kind of scary thinking what would have happened if I had not been there. The second day it happened, the person trying to get in, tried to pry the bar from the door. I finally called down to the desk to find out what had happened and they told me, that despite seeing that I had paid $480, that I was only signed up for two nights in their system. They then wanted to charge me for the extra nights. I called Travelocity and the wonderful customer service agent stayed on the phone with me for an hour while she called the Best Western. Obviously, the people working at Best Western are not allowed to use their good sense and have to prove the customer isn’t lying despite seeing I had been charged almost $500 for a 2 night stay and knowing that that is not normal. Needless to say, I will not be returning to any Best Western or their affiliates again. You have to give the power to your employees to think for themselves and make things right.
Posted by a verified traveler on Jul 29, 2019
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5 out of 5
Loved the property. Clean facilities, and not far from city visits.
Posted by Ron on Jun 27, 2019
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Comment from Hotel Management
Aug 4, 2019
by Patrick
Thank you for your feedback. We look forward to your next visit. At the Best Western Plus Philadelphia Convention Center, we are always concerned about our guests’ comfort. Have a wonderful day.
-Your Hospitality Team
-Patrick, Night Manager
4 out of 5
The staff is very friendly. The rooms were clean. The location is close to city hall very convenient.
Posted by a verified traveler on Jun 5, 2019
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Comment from Hotel Management
Aug 4, 2019
by Patrick
Thank you for your feedback. We are sorry to have let you down during your stay at our hotel. At the Best Western Plus Philadelphia Convention Center, we are always concerned about our guests’ comfort. We will certainly pass on to the proper department the concerns you raised and work to resolve this for any future guests. Have a wonderful day.
-Your Hospitality Team
-Patrick, Night Manager
4 out of 5
Posted by a verified traveler on Jun 2, 2019
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1 out of 5
General manager helped at checkout at which both he and other staff member insisted they couldn’t give me a receipt. Upon insisting and waiting 10m they finally figured it out. But it was ridiculous that in all my travels around the world this one place they thought they couldn’t get me a receipt.
Posted by a verified traveler on May 29, 2019
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Comment from Hotel Management
Jun 4, 2019
by Best Western Hotels & Resorts
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.
About the Best Western Plus Philadelphia Convention Center Hotel
There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The business-friendly Best Western Plus Philadelphia Convention Center Hotel also features a 24-hour fitness center, coffee/tea in a common area, and dry cleaning/laundry services. For a fee, parking is available. This Philadelphia hotel is smoke free.
107 guestrooms or units
7 levels
Buffet breakfast (free)
Bar or lounge
Coffee shop
Business facilities
Dry cleaning
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Television in lobby
ATM
Elevator
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Free WiFi
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Philadelphia 30th St Station (3.3 km / 2.1 mi)
Metro station: Race Vine Station (0.3 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Best Western Plus Philadelphia Convention Center Hotel offers 107 air-conditioned accommodations with safes and designer toiletries. These individually decorated and furnished accommodations include desks. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Refrigerator
Coffee maker
Shower
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Food & Drink
Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Parking is available (surcharge) a half-block away in a public lot. For more details, contact the property using the number provided on the booking confirmation email.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
No rollaway/extra beds available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 22.00 per day (in/out privileges)
Valet parking fee: USD 37.00 per day (in/out privileges)
Nearby parking fee: USD 37.00 per day(2000 ft away; open 24 hours)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Best Western Plus Philadelphia Convention Center
Best Western Plus Philadelphia Convention Center
Best Western Plus Philadelphia Convention Center Hotel Hotel
Hotel Best Western Plus Philadelphia Convention Center Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
