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"Location is great. The room needs some updating and could have been a bit cleaner. At check-in we were told we could have a late check out of 1pm. At ... " More

By a verified traveler on Mon 09 Mar 2020

Hotel Description

Hotel near Pennsylvania Convention Center in Philadelphia

Center City stay

Within a 10-minute walk of this Center City hotel, you'll find Pennsylvania Convention Center and Reading Terminal Market. Also, City Hall is within half a mile (1 km) and Liberty Bell Center is within 2 miles (3 km).

Business services

A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and a snack bar/deli. Business travelers can take advantage of the business center. Express check-out, a computer station, and luggage storage are also on offer.

Free WiFi, flat-screen TVs

The individually decorated guestrooms offer free WiFi and hair dryers. Flat-screen TVs with cable channels provide entertainment options, and other amenities include rainfall showerheads and coffee/tea makers. Housekeeping is available once per stay.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$101* Per night/room May 9 - May 10

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Philadelphia Convention Center Hotel ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Philadelphia Convention Center Hotel

Everyone (12) Couples (4) Family (5)
4 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 25, 2021 by Alonzo

Thank you for staying with us, we appreciate it!

3 out of 5
Location is great. The room needs some updating and could have been a bit cleaner. At check-in we were told we could have a late check out of 1pm. At 12, there was a knock on the door and we were told that 12:30 is the usual late check out. Then, my husband was made to step outside of the room and get on the phone with someone at the front desk and was asked to explain why we were still in the room who it was that gave us a late check out. The man at the front desk was pleasant upon check out and did apologize.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Patrick

Good Day Anonymous. I do apologize for the miscommunication from the front desk to housekeeping about your delayed departure. We will certainly pass on your review about your stay to the proper departments. We also appreciate the time you took to complete the survey. We wish you and your family many happy travels. -Patrick and the Best Western Plus Team

5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 26, 2020 by Patrick

Good Day. Thank you for completing the survey. We appreciate your fair and honest review about your visit to our modest hotel. We wish you and your family many happy journeys. -Patrick and the Best Western Plus Team

4 out of 5
The property was as I anticipated and fully met my needs

Posted by , from North Carolina on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Patrick

Good Day. We appreciate the time you took to complete the survey. At this special time of year, we wish you and your family the Happiest of Holidays. -Patrick and the Best Western Plus Team

4 out of 5
It is nothing that I didn't like about my stay service was great associates was great and the Room was very spacious

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Patrick

Good Day. We do sincerely apologize for not reaching the highest score in all categories when you filled out for the survey. We will bring the survey results back to the leadership of the hotel and see what we can do to raise the score to a “10”. We fell short of meeting your travel needs. Again, please accept my personal apology for any issue you had while visiting out hotel. You are more than welcome to contact myself or Jessica, our General Manager, to discuss your personal experience and see what we can do to make things “right”. Thank you for your time. -Patrick, Night Manager and the Best Western Plus Philadelphia Convention Center Team

5 out of 5
The air worked well during a heat wave . The staff were helpful . Especially Curtis . Curtis responded when I asked for help getting in a room sooner . I was tired and the kindness really mattered. Made all the difference. The people looking after my room, Mia and Salvador did such a good job .

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Patrick

Thank you for your review. We are glad you enjoyed your stay. We look forward to your next visit.

2 out of 5
It was close to the convention center. Only good thing. They automatically checked me out on the second day and two different times I was awoken while napping to pounding on the door and a new traveler trying to get in. It was kind of scary thinking what would have happened if I had not been there. The second day it happened, the person trying to get in, tried to pry the bar from the door. I finally called down to the desk to find out what had happened and they told me, that despite seeing that I had paid $480, that I was only signed up for two nights in their system. They then wanted to charge me for the extra nights. I called Travelocity and the wonderful customer service agent stayed on the phone with me for an hour while she called the Best Western. Obviously, the people working at Best Western are not allowed to use their good sense and have to prove the customer isn’t lying despite seeing I had been charged almost $500 for a 2 night stay and knowing that that is not normal. Needless to say, I will not be returning to any Best Western or their affiliates again. You have to give the power to your employees to think for themselves and make things right.

Posted by on Jul 29, 2019

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5 out of 5
Loved the property. Clean facilities, and not far from city visits.

Posted by on Jun 27, 2019

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Comment from Hotel Management

Aug 4, 2019 by Patrick

Thank you for your feedback. We look forward to your next visit. At the Best Western Plus Philadelphia Convention Center, we are always concerned about our guests’ comfort. Have a wonderful day. -Your Hospitality Team -Patrick, Night Manager

4 out of 5
The staff is very friendly. The rooms were clean. The location is close to city hall very convenient.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Aug 4, 2019 by Patrick

Thank you for your feedback. We are sorry to have let you down during your stay at our hotel. At the Best Western Plus Philadelphia Convention Center, we are always concerned about our guests’ comfort. We will certainly pass on to the proper department the concerns you raised and work to resolve this for any future guests. Have a wonderful day. -Your Hospitality Team -Patrick, Night Manager

4 out of 5

Posted by on Jun 2, 2019

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About the Best Western Plus Philadelphia Convention Center Hotel

Location 1225 Vine Street, Philadelphia, PA 19107

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. The business-friendly Best Western Plus Philadelphia Convention Center Hotel also features a 24-hour fitness center, express check-out, and ATM/banking services. This Philadelphia hotel is smoke free.

  • 107 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Philadelphia 30th St Station (3.3 km / 2.1 mi)
  • Metro station: Race Vine Station (0.3 km / 0.2 mi)

Room Amenities

Best Western Plus Philadelphia Convention Center Hotel offers 107 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated and furnished accommodations include desks. 39-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided once per stay.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts only chip-and-PIN credit cards for onsite payments

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parking is available (surcharge) a half-block away in a public lot.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This hotel accepts only chip-and-PIN credit cards for onsite payments. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 22.00 per night (0.2 mi away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Philadelphia Convention Center
  • Best Western Plus Philadelphia Convention Center
  • Best Western Plus Philadelphia Convention Center Hotel Hotel
  • Hotel Best Western Plus Philadelphia Convention Center Hotel
  • Best Western Plus Convention Center Hotel
  • Best Western Plus Convention Center
  • Best Plus Convention Center
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.