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4.5 out of 5

"The hotel was nice, good price, room was good. It was just too hot in the room and it wouldn't get any cooler even after I adjusted the thermostat. " More

By a verified traveler on Fri 31 Dec 2021

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Hotel Description

3.5-star spa hotel near Central Market, connected to the convention center

Historic Downtown Lancaster stay

A stay at this Historic Downtown Lancaster hotel places you steps from Central Market and within a 5-minute walk of Lancaster County Convention Center. Also, Franklin & Marshall College is within 2 miles (3 km) and Millersville University is within 6 miles (10 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$169* Per night/room Jul 24 - Jul 25

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lancaster Marriott at Penn Square ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lancaster Marriott at Penn Square

Everyone (15) Couples (3) Family (6)
4 out of 5
The hotel was nice, good price, room was good. It was just too hot in the room and it wouldn't get any cooler even after I adjusted the thermostat.

Posted by , from DILLSBURG on Dec 31, 2021

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Comment from Hotel Management

Jan 2, 2022 by Customer Service

Thank you for the great review, Andrew! We're happy you had a pleasant experience with us! That's what we like to see! However, we regret that our temperature system didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day! Josh Nowak General Manager

5 out of 5
This is a beautiful and clean hotel, and it is conveniently connected to the convention center for events. The downside is the parking is not free, although it is in a connected parking garage. Additionally WiFi and breakfast are an additional charge. Overall though, this is a nice place to stay and can't be beat if you have an event to attend at the convention center.

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 1, 2022 by Customer Service

Thanks for the great review, Michael! It's wonderful you enjoyed your stay at Lancaster Marriott at Penn Square so much! We strive for excellence so we're thrilled you appreciated not only our clean property and convenient location, but also our beautiful facilities! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Josh Nowak General Manager

5 out of 5
Great location

Posted by , from LITITZ on Nov 28, 2021

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Comment from Hotel Management

Nov 30, 2021 by Customer Service

Thanks for the wonderful review, John! It's fantastic you had such a lovely experience at Lancaster Marriott at Penn Station. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon! Josh Nowak General Manager

5 out of 5
Outstanding

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 21, 2021 by Customer Service

Thank you for the fantastic rating, James! We endeavor to make all of our guests feel welcome and relaxed during their time at Lancaster Marriott at Penn Square! We can't wait to see you again soon. Have an amazing day! Josh Nowak General Manager

3 out of 5
This hotel was way overpriced and parking wasn’t even included or breakfast. The gym was small and the equipment was damaged and limited. No free WiFi unless you join some online “rewards group “ where I’m sure they just send you a bunch of junk emails and steal your data. It was a very nice hotel, but the price was ridiculous. I only stayed because I had accidentally booked at another hotel with the wrong dates and was in a jam to find another place to stay. The location was great if your into night life stuff. If they lower the price by about $150 I would absolutely recommend, that or improve their amenities.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Sep 9, 2021 by Customer Service

Thank you for sharing your feedback. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our hotel and accommodations will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests. Josh Nowak General Manager

5 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 22, 2021 by Customer Service

Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at Lancaster Marriott at Penn Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!

5 out of 5
I think this will be the place we stay from now on!!!

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Customer Service

Thanks for the outstanding rating! We're delighted your time at Lancaster Marriott at Penn Square was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!

5 out of 5
Loved the city!

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Customer Service

Thanks for the fantastic rating! It's outstanding we could exceed your expectations during your stay at Lancaster Marriott at Penn Square. We're all looking forward to your next stay with us. Have a beautiful day!

5 out of 5
Great location

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 28, 2021 by Customer Service

Thank you for the fantastic review! We're delighted your time at Lancaster Marriott at Penn Square was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!

5 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 21, 2021 by Customer Service

Thank you for the 5/5 rating! It's excellent you enjoyed your time at Lancaster Marriott at Penn Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

About the Lancaster Marriott at Penn Square

Location 25 South Queen Street, Lancaster, PA 17603

Property Features

Lancaster Marriott at Penn Square offers its guests a full-service spa and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. A 24-hour business center and a meeting room are available. Event space at this hotel measures 72,207 square feet (6708 square meters). Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly Lancaster Marriott at Penn Square. Parking is available for a fee. This 3.5-star Lancaster hotel is smoke free.

  • 1 building
  • 416 guestrooms or units
  • 19 levels
  • 72,207 sq ft of conference space
  • 6708 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lancaster Station (1.9 km / 1.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Lancaster Marriott at Penn Square offers 416 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandarin Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 3.95 per hour (rates may vary)
  • Self parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster Marriott Penn Square
  • Lancaster Penn Square Marriott
  • Marriott Lancaster Penn Square
  • Marriott Penn
  • Marriott Penn Hotel
  • Marriott Penn Hotel Lancaster Square
  • Lancaster Marriott At Penn Square Hotel Lancaster
  • Lancaster Marriott Penn Square Hotel
  • Marriott Penn Square Hotel
  • Marriott Penn Square
  • Lancaster Marriott at Penn Square Hotel
  • Lancaster Marriott at Penn Square Lancaster
  • Lancaster Marriott at Penn Square Hotel Lancaster

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.