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4.5 out of 5

"Shopping and transportation was good Safe clean and good service. " More

By a verified traveler on Tue 26 Apr 2022

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Hotel Description

3-star hotel near University of Pennsylvania

Heart of Philadelphia

Within a 15-minute walk of this Center City hotel, you'll find Pennsylvania Convention Center and Liberty Bell Center. Also, Reading Terminal Market is within half a mile (1 km) and University of Pennsylvania is within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. A snack bar/deli, express check-in, and express check-out are also on offer.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$144* Per night/room Jul 2 - Jul 3

Junior Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Philadelphia Center City ratings based on 28 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Philadelphia Center City

Everyone (11) Couples (7) Family (4)
5 out of 5

Posted by on Feb 8, 2023

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Comment from Hotel Management

Mar 7, 2023 by Richard, Assistant General Manager

Thank you for your review. We are glad you enjoyed your stay. We hope to see you back again soon.

2 out of 5
Upon arrival a hold for nearly $1,000 was placed on my card, even though the cost of the stay plus the deposit was significantly less than the hold. When checking out, the staff member double-charged my card on top of the $1,000 hold that was still on my account. The surrounding area is overrun with homeless individuals who seem to be suffering from severe mental illness. I was threatened, followed, and approached multiple times by insensible homeless people. Would not recommend or return to this location again.

Posted by on Jan 26, 2023

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Comment from Hotel Management

Jan 31, 2023 by Richard, Assistant General Manager

Thank you for your review. We are sorry to hear you experienced some issues during your stay. We will work with our team in regard to the charges on your card. I am showing that there was an original preauthorization take on 1/19/23 for 945.46. This amount would have been the amount of the HOLD for room, tax and a 30% incidental hold. This is required at check in. I am showing an additional authorization of 363.64 taken on departure. This amount as well as an additional authorization has been released.

4 out of 5
Shopping and transportation was good Safe clean and good service.

Posted by , from San Bruno on Apr 26, 2022

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Comment from Hotel Management

Apr 26, 2022 by Richard, Assistant General Manager

Thank you for your review. We are glad you enjoyed your stay.

5 out of 5

Posted by on Apr 24, 2022

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5 out of 5
We like the location, close to shopping, dining, and tour sights, such as city hall, Independence Hall. Parking is convenient but costly.

Posted by , from STURBRIDGE on Apr 16, 2022

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Comment from Hotel Management

Apr 19, 2022 by Tania Blakeney

Thank you for your rating! We couldn't be happier to know that we met your expectations in every way and we are grateful you took the time to let us know.

5 out of 5

Posted by , from Jersey City on Jan 8, 2022

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4 out of 5
The check in was swift and helpful. Only thing to note was that one of the cleaning staff was loudly singing with the door open for some time before we finally checked out on our last day.

Posted by , from Alexandria on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by Richard, Assistant General Manager

Thank you for your review. We are sorry to hear one of our staff was being a little to loud while cleaning her rooms. We will make our Housekeeping Manager aware and reprimand the employee accordingly. Again we apologize for this inconvenience.

2 out of 5
Sketchy area, low water pressure. They need to move the entrance around the corner to Archer instead of under the building where it's dark, dirty, noisy with a lot of homeless laying on the sidewalks.

Posted by on Nov 10, 2021

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Comment from Hotel Management

Nov 10, 2021 by Tania Blakeney

Thank you for taking the time to let us know about your most recent stay. We strive to deliver a positive, memorable experience for all of our guests and I am truly sorry that we fell short of that goal during your stay. Your feedback is invaluable as it helps us in our continual efforts to improve and provide an excellent guest experience. Thank you again and we hope to have an opportunity to host you again the next time your travels bring you to Philadelphia.

5 out of 5
I enjoyed my stay.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 27, 2021 by Richard, Assistant General Manager

Thank you for your review. We are glad you enjoyed your stay. Have a great day.

2 out of 5
No one told us about the breakfast. We went out to breakfast. As we were checking out, I saw someone dressed in white and asked if there was a breakfast available and it was on a totally different floor from the desk and no one told us about it. Very disappointing

Posted by on Oct 15, 2021

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Comment from Hotel Management

Oct 15, 2021 by Richard, Assistant General Manager

Thank you for your review. We do apologize that no one had informed you that breakfast is available on our 10th floor for $15.95 plus tax per person. We do try to inform all of guest about this upon arrival and I do apologize if we did miss informing you. We hope you will give us a second chance and join us again.

About the Hilton Garden Inn Philadelphia Center City

Location 1100 Arch St, Philadelphia, PA 19107

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Philadelphia Center City. This 3-star Philadelphia hotel is smoke free.

  • 279 guestrooms or units
  • 10 levels
  • Built in 2000
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: 30th St Station (2.5 km / 1.5 mi)
  • Metro station: 11th St Station (0.3 km / 0.2 mi)

Room Amenities

Hilton Garden Inn Philadelphia Center City offers 279 accommodations with safes and complimentary newspapers. Accommodations are furnished with sofa beds and desks. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Philadelphia hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with premium digital channels and pay movies. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.

Tenth Floor Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • 1 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.95–19.95 for adults, and USD 5.95–9.95 for children
  • Nearby parking fee: USD 40.00 per night(25 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Philadelphia City Center
  • Hilton Garden Inn Philadelphia City Center
  • Hilton Garden Inn Philadelphia City Center Hotel
  • Hilton Garden Inn Philadelphia Center City Hotel
  • Philadelphia Hilton Garden Inn
  • Hilton Philadelphia
  • Hilton Garden Inn Philadelphia Center City Hotel
  • Hilton Garden Inn Philadelphia Center City Philadelphia
  • Hilton Garden Inn Philadelphia Center City Hotel Philadelphia

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.