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4.5 out of 5

"Let start with the bad. I have always paid cash for my stays get there and was told no cash had to pay with credit card or no check in. So the other c ... " More

By a verified traveler on Sun 29 Jul 2018

Hotel Description

4-star hotel near Rittenhouse Square, connected to a shopping center

Center City stay

Within a 15-minute walk of this Center City hotel, you'll find Rittenhouse Square and Kimmel Center for the Performing Arts. Reading Terminal Market and Franklin Institute Science Museum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Self parking, WiFi in public areas, and a computer station are also offered.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 294 guestrooms also offer 24-hour room service and flat-screen TVs with first-run movies. WiFi, wired Internet, and minibars are also available.

Traditional Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Dec 22 - Dec 23

Executive Suite, 1 Bedroom (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Philadelphia ratings based on 55 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Philadelphia

Everyone (15)
5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 24, 2019 by K. Ware

Thanks for the 5 out of 5 rating!

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Oct 5, 2019 by K. Ware

Thank you for your feedback we hope to host you again soon

5 out of 5
Connected to a mall and the ability to see the observation deck.

Posted by on Aug 4, 2019

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5 out of 5
Friendly staff, clean rooms, delicious breakfast. We came in late after a canceled flight and they couldn’t of been more accommodating!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by K. Ware

Thanks for choosing the Westin Philadelphia we hope that we are your choice hotel when your travels take you to Philadelphia!

1 out of 5
Despite arriving to the hotel with my reservation paid in full they charged me for the full amount for my stay TWICE. This put a real dent into my ability to use my credit card not only for my visit but for other things, like bills and they handled it poorly. I had to contact the corporate office to get the situation resolved.

Posted by , from Chicago, IL on Apr 21, 2019

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Comment from Hotel Management

May 3, 2019 by K. Ware

Thanks for your feedback, Our apologies for the authorization hold on your credit card. I am happy to hear that your billing opportunity was resolved. I believe I spoke with you on the phone , I placed the call on hold to research this matter however the phone was disconnected after a few moments on hold. I believe Anthony The assistant Front Office Manager spoke with company you booked your reservation with to resolve this matter. Once again we apologize for this inconvenience

5 out of 5
good downtown location that was easy to get to - staff was very helpful and pleasant.

Posted by on Feb 1, 2019

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Comment from Hotel Management

Feb 5, 2019 by Hotel Manager

Dear Anonymous, Thank you for taking the time to share feedback regarding your visit. Its nice to see that you enjoyed our location and found our staff to be most helpful. We look forward to your next visit with us. Kind Regards, Matt

4 out of 5
Room was excellent and clean, service was good, breakfast was a bit overpriced for what you get.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 1, 2019 by K. Ware

We appreciate the time you took to give us your feedback. We hope to host you again whenever your travels bring you back to Philadelphia

5 out of 5

Anxious Mom Getaway

Let start with the bad. I have always paid cash for my stays get there and was told no cash had to pay with credit card or no check in. So the other clerk found my bank only 2 blocks away. Left my teenagers to get ready for their concert went and put all 600 plus in bank. Came back checked in and everything was absolutely wonderful after. Teens had to get to Concert Valet guys gave us several options but suggested subway which got them to concert in 15 minutes and only 2 block walk from hotel. Bartender Tyler and Front desk guy Anthony both recommended a wonderful place for me to have a quiet dinner it was fantastic and a nice short walk. Got caught in rain storm on way back was drenched and the lounge supervisor got me a cup of hot tea no charge. I could go on and on about how much fun we had but there is so much. Forgot how much I loved Philadelphia. We will go back and stay at the Westin Staff was amazing and I work in the Casino business so I know a good staff when I have the pleasure of dealing with them! Good Job Westin

Posted by , from Cape May Court House NJ on Jul 29, 2018

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Comment from Hotel Management

Jul 31, 2018 by Karim

I am glad we turned your stay around after your arrival experience. We appreciate your feedback and thanks for staying with us!

5 out of 5
Writing a quick simple review just got too complicated

Posted by on Mar 12, 2018

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Comment from Hotel Management

Mar 14, 2018 by Matt Nelson - Hotel Manager

Dear Anonymous reviewer, Thank you for the positive rating. We are glad you enjoyed and hope you will visit again soon. Best Regards, Matt

5 out of 5

Wonderful hotel, staff and rooms!

Pros: The staff, the rooms are beautiful, the service is amazing, it's clean and perfectly location.
Cons: nothing - it's perfect.
Location: The location is amazing. There are restaurants, shopping, and many things to do nearby. The location is perfect. We walked everywhere.
I would choose this hotel any day! The staff is AMAZING and the hotel is clean and very nice. This is one of the best hotels I've stayed in. I recommend highly!!!! (And I am very picky)

Posted by , from Buffalo on Jan 15, 2017

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About the The Westin Philadelphia

Location 99 S 17th St, Philadelphia, PA 19103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 16600 square feet (1542 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Philadelphia. For a fee, parking is available. This 4-star Philadelphia hotel is smoke free.

  • 294 guestrooms or units
  • 15 levels
  • 16600 sq ft of conference space
  • 1542 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.6 km / 10.3 mi)
  • Train station: Philadelphia 30th St Station (1.8 km / 1.1 mi)
  • Metro station: City Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Philadelphia offers 294 air-conditioned accommodations with minibars and video-game consoles. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with first-run movies and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Philadelphia hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Winthorpe and Valentine - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50.00 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 41 per night
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Westin
  • Westin Hotel Philadelphia
  • Westin Philadelphia
  • Westin Philadelphia Hotel
  • The Westin Philadelphia Hotel
  • The Westin Philadelphia Philadelphia
  • The Westin Philadelphia Hotel Philadelphia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.