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4.2 out of 5

"Maintenance staff were not wearing masks - I encountered them twice in elevators - they put them On but we’re obviously not wearing them around the ho ... " More

By a verified traveler on Sun 10 Oct 2021

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Hotel Description

4-star hotel near Rittenhouse Square, connected to a shopping center

City center retreat

Within a 15-minute walk of this Center City hotel, you'll find Rittenhouse Square and Kimmel Center for the Performing Arts. Also, Franklin Institute Science Museum is within half a mile (1 km) and Reading Terminal Market is within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Self parking, WiFi in public areas, and a computer station are also offered.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 294 guestrooms also offer 24-hour room service and flat-screen TVs with first-run movies. WiFi, wired Internet, and rainfall showerheads are also available.

Traditional Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$144* Per night/room Dec 19 - Dec 20

Executive Suite, 1 Bedroom, Non Smoking (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Philadelphia ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Philadelphia

Everyone (12) Couples (1) Family (1)
5 out of 5
Maintenance staff were not wearing masks - I encountered them twice in elevators - they put them On but we’re obviously not wearing them around the hotel when not in front of guests

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 10, 2021 by K.Ware

Carla, our apologies for this matter. Thanks for the feedback and for bringing this matter to our attention . Safety and well being is a priority of ours We will address our team members in regards to wearing personal protective equipment.

3 out of 5
The cleaning staff BOTH mornings was very inconsiderate! Starting at about 8:15/8:30am they were having loud conversations in the hall (right outside our door in fact) and when, I can only assume, was cleaning the rooms all around us - would let the door SLAM continuously! That went on for over an hour! It was the weekend! People get to sleep in a little when in a hotel. I couldn’t believe they would be so unaware of the rooms they KNEW people were in and not make any effort to NOT SLAM DOORS time after time!

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by K. Ware

Valerie, Thanks for your feedback. I apologize for your rest being interrupted due to slamming doors. We will alert the appropriate managers to ensure that this does not negatively impact stays in the future. Once again our apologies and we hope this will not deter you from staying with us whenever your travels bring you back to Philadelphia

1 out of 5
We weren’t able to check in

Posted by on Aug 22, 2021

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Comment from Hotel Management

Sep 16, 2021 by K. Ware

Theresa, We apologize that you stay didn't go according to plan. we hope to do better whenever your travels bring you back to Philadelphia

5 out of 5
Everything was great!

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 21, 2021 by Hotel Manager

Wonderful, visit again soon!

5 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 25, 2021 by K.Ware

Thanks for the perfect score!

5 out of 5

Posted by on Jun 30, 2021

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5 out of 5
Great location! Easy check in, pet friendly, gym open by appointment, microwave and fridge delivered to room based on request and availability, staff is super friendly.

Posted by , from Atlanta on Jan 26, 2021

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Comment from Hotel Management

Jan 27, 2021 by K. Ware

Roxanne, Thanks for the great review we hope to see you again when your travels bring you back to Philadelphia

5 out of 5

Posted by on Jan 24, 2021

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Comment from Hotel Management

Feb 8, 2021 by Hotel Manager

Thank you for the 5 out of 5 review!

1 out of 5
The only thing I really liked was that the lobby was very clean and sleek. The manager that was on duty at the time of check-in was always very nice. There was no free parking for guest. I cannot believe that a "4star" very expensive hotel with underground parking attached to it did not have free parking for its patrons. I had to pay an additional $210 to park for the week. What a rip. There were huge cockroaches. The first time I made the complaint no one responded. The second time the sink was flooded by maintenance with the explanation that that was how to drain them to go downstairs. How about just getting rid of them. I realize most establishments do not leave microwaves and fridges and coffee pots in rooms since covid, however, once a room is booked, the room should be set up to accommodate the patrons without having to call for service. it is inexcusable that they did not have enough microwaves for each room. I had to wait to receive one, not to mention that the dish in the microwave did not fit. The coffeemaker did not have a carafe, or coffee packets that actually fit the coffee holder, so water came out of the sides. There was tons of shampoo and conditioner, but only 1 body wash - really! Good thing I was able to go to corner Rite aid and buy some. So, my overall experience was not very good. I will never stay there again.

Posted by , from Washington State on Sep 5, 2020

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Comment from Hotel Management

Sep 21, 2020 by Juan Carlos

Hello Sheila, we truly apologize for all the inconveniences encountered during your stay. Your feedback is extremely valuable and we truly appreciated, hopefully you will give the Westin Philadelphia another chance in the near future

4 out of 5
This is during the age of the virus. Much of the hotel was on limited service, I understand that. I had forgotten Westin was a part of Marriott , if I had known that I would never have booked. My last Marriotts stay was extremely unpleasant. I will never stay at a Marriott property again.

Posted by , from Dallas Texas on Aug 14, 2020

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Comment from Hotel Management

Aug 15, 2020 by K.Ware

Good day Morgan thanks for your feedback. Would you mind sharing with me what went awry during your visit?

About the The Westin Philadelphia

Location 99 S 17th St, Philadelphia, PA 19103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 16600 square feet (1542 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Philadelphia. For a fee, parking is available. This 4-star Philadelphia hotel is smoke free.

  • 294 guestrooms or units
  • 15 levels
  • 16600 sq ft of conference space
  • 1542 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Philadelphia, PA (ZFV-30th Street Rail Station) (2 km / 1.2 mi)
  • Metro station: City Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Philadelphia offers 294 accommodations with video-game consoles and safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with first-run movies and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Gaming console
  • Hair dryer available
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Winthorpe and Valentine - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 42 per night
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Westin
  • Westin Hotel Philadelphia
  • Westin Philadelphia
  • Westin Philadelphia Hotel
  • The Westin Philadelphia Hotel
  • The Westin Philadelphia Philadelphia
  • The Westin Philadelphia Hotel Philadelphia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.