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4.3 out of 5

"This is during the age of the virus. Much of the hotel was on limited service, I understand that. I had forgotten Westin was a part of Marriott , if I ... " More

By a verified traveler on Fri 14 Aug 2020

Hotel Description

4-star hotel near Rittenhouse Square, connected to a shopping center

City center retreat

Within a 15-minute walk of this Center City hotel, you'll find Rittenhouse Square and Kimmel Center for the Performing Arts. Reading Terminal Market and Franklin Institute Science Museum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Self parking, WiFi in public areas, and a computer station are also offered.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 294 guestrooms also offer 24-hour room service and flat-screen TVs with first-run movies. WiFi, wired Internet, and rainfall showerheads are also available.

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$115* Per night/room Nov 25 - Nov 26

Executive Suite, 1 Bedroom, Non Smoking (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Philadelphia ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Philadelphia

Everyone (15)
1 out of 5
The only thing I really liked was that the lobby was very clean and sleek. The manager that was on duty at the time of check-in was always very nice. There was no free parking for guest. I cannot believe that a "4star" very expensive hotel with underground parking attached to it did not have free parking for its patrons. I had to pay an additional $210 to park for the week. What a rip. There were huge cockroaches. The first time I made the complaint no one responded. The second time the sink was flooded by maintenance with the explanation that that was how to drain them to go downstairs. How about just getting rid of them. I realize most establishments do not leave microwaves and fridges and coffee pots in rooms since covid, however, once a room is booked, the room should be set up to accommodate the patrons without having to call for service. it is inexcusable that they did not have enough microwaves for each room. I had to wait to receive one, not to mention that the dish in the microwave did not fit. The coffeemaker did not have a carafe, or coffee packets that actually fit the coffee holder, so water came out of the sides. There was tons of shampoo and conditioner, but only 1 body wash - really! Good thing I was able to go to corner Rite aid and buy some. So, my overall experience was not very good. I will never stay there again.

Posted by , from Washington State on Sep 5, 2020

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Comment from Hotel Management

Sep 21, 2020 by Juan Carlos

Hello Sheila, we truly apologize for all the inconveniences encountered during your stay. Your feedback is extremely valuable and we truly appreciated, hopefully you will give the Westin Philadelphia another chance in the near future

4 out of 5
This is during the age of the virus. Much of the hotel was on limited service, I understand that. I had forgotten Westin was a part of Marriott , if I had known that I would never have booked. My last Marriotts stay was extremely unpleasant. I will never stay at a Marriott property again.

Posted by , from Dallas Texas on Aug 14, 2020

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Comment from Hotel Management

Aug 15, 2020 by K.Ware

Good day Morgan thanks for your feedback. Would you mind sharing with me what went awry during your visit?

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 24, 2019 by K. Ware

Thanks for the 5 out of 5 rating!

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Oct 5, 2019 by K. Ware

Thank you for your feedback we hope to host you again soon

5 out of 5
Connected to a mall and the ability to see the observation deck.

Posted by on Aug 4, 2019

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5 out of 5
Friendly staff, clean rooms, delicious breakfast. We came in late after a canceled flight and they couldn’t of been more accommodating!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by K. Ware

Thanks for choosing the Westin Philadelphia we hope that we are your choice hotel when your travels take you to Philadelphia!

1 out of 5
Despite arriving to the hotel with my reservation paid in full they charged me for the full amount for my stay TWICE. This put a real dent into my ability to use my credit card not only for my visit but for other things, like bills and they handled it poorly. I had to contact the corporate office to get the situation resolved.

Posted by , from Chicago, IL on Apr 21, 2019

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Comment from Hotel Management

May 3, 2019 by K. Ware

Thanks for your feedback, Our apologies for the authorization hold on your credit card. I am happy to hear that your billing opportunity was resolved. I believe I spoke with you on the phone , I placed the call on hold to research this matter however the phone was disconnected after a few moments on hold. I believe Anthony The assistant Front Office Manager spoke with company you booked your reservation with to resolve this matter. Once again we apologize for this inconvenience

5 out of 5
good downtown location that was easy to get to - staff was very helpful and pleasant.

Posted by on Feb 1, 2019

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Comment from Hotel Management

Feb 5, 2019 by Hotel Manager

Dear Anonymous, Thank you for taking the time to share feedback regarding your visit. Its nice to see that you enjoyed our location and found our staff to be most helpful. We look forward to your next visit with us. Kind Regards, Matt

4 out of 5
Room was excellent and clean, service was good, breakfast was a bit overpriced for what you get.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 1, 2019 by K. Ware

We appreciate the time you took to give us your feedback. We hope to host you again whenever your travels bring you back to Philadelphia

5 out of 5

Anxious Mom Getaway

Let start with the bad. I have always paid cash for my stays get there and was told no cash had to pay with credit card or no check in. So the other clerk found my bank only 2 blocks away. Left my teenagers to get ready for their concert went and put all 600 plus in bank. Came back checked in and everything was absolutely wonderful after. Teens had to get to Concert Valet guys gave us several options but suggested subway which got them to concert in 15 minutes and only 2 block walk from hotel. Bartender Tyler and Front desk guy Anthony both recommended a wonderful place for me to have a quiet dinner it was fantastic and a nice short walk. Got caught in rain storm on way back was drenched and the lounge supervisor got me a cup of hot tea no charge. I could go on and on about how much fun we had but there is so much. Forgot how much I loved Philadelphia. We will go back and stay at the Westin Staff was amazing and I work in the Casino business so I know a good staff when I have the pleasure of dealing with them! Good Job Westin

Posted by , from Cape May Court House NJ on Jul 29, 2018

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Comment from Hotel Management

Jul 31, 2018 by Karim

I am glad we turned your stay around after your arrival experience. We appreciate your feedback and thanks for staying with us!

About the The Westin Philadelphia

Location 99 S 17th St, Philadelphia, PA 19103

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 16600 square feet (1542 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Philadelphia. For a fee, parking is available. This 4-star Philadelphia hotel is smoke free.

  • 294 guestrooms or units
  • 15 levels
  • 16600 sq ft of conference space
  • 1542 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (16.6 km / 10.3 mi)
  • Train station: Philadelphia 30th St Station (1.8 km / 1.1 mi)
  • Metro station: City Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Philadelphia offers 294 accommodations with video-game consoles and safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with first-run movies and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and designer toiletries. This Philadelphia hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Gaming console
  • Hair dryer available
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Winthorpe and Valentine - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Westin
  • Westin Hotel Philadelphia
  • Westin Philadelphia
  • Westin Philadelphia Hotel
  • The Westin Philadelphia Hotel
  • The Westin Philadelphia Philadelphia
  • The Westin Philadelphia Hotel Philadelphia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.