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"Great for what we needed. Clean, pool was great. " More

By a verified traveler on Sun 30 Oct 2022

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Hotel Description

Hotel near Dollywood in Pigeon Forge

In Pigeon Forge

Within a 15-minute walk of the hotel, you'll find Dolly Parton's Stampede Dinner Attraction and Gatlinburg Municipal Golf Course. Old Mill and Patriot Park are also within 2 miles (3 km).

Outdoor pool

This hotel features an indoor pool and a seasonal outdoor pool. Guests will appreciate free perks like free self parking and WiFi in public areas.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$50* Per night/room Feb 8 - Feb 9

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 6 Queen Beds Maximum Occupancy 14 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

City Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Riverchase Lodge ratings based on 25 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Riverchase Lodge

Everyone (6) Couples (3) Family (10)
5 out of 5
Great for what we needed. Clean, pool was great.

Posted by on Oct 30, 2022

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1 out of 5
Terrible

Posted by on Oct 16, 2022

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4 out of 5
I’ve been going here since I was a kid. We love it because the pools and slides are open late and there aren’t many people there. And the fact that each room has a door to outside is awesome. Clearly the place is old. The pool steps need power washed. The bathrooms at my house are nicer than these. We still love it and will continue to come

Posted by , from Paoli on Jun 20, 2022

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2 out of 5
Liked nothing about this place. Bugs in the room, stained bed spread. Smelt like cigarette smoke. Noise from the outside. No chairs to set on.

Posted by on Nov 1, 2021

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2 out of 5
Can’t check in until 4 pm. If you even try to check in a few minutes early they will charge you $25 for early check in. No room service during you entire stay. Hot tub closed. Room was a bit run down. This place went downhill. Expected cleaner and nicer conditions for the price

Posted by on Aug 5, 2021

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3 out of 5
All you’re paying for are two pools. They are nice but small. Not worth $150 a night.

Posted by on Jul 27, 2021

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1 out of 5
Arrived at 3:30 pm. Was told check in was at 4:00 pm because there were no rooms available. When 4 pm arrived there was only 1 person to check in the 15 waiting. Room smelled heavy from smoking. Had to get freshener. They said they would spray it. Don't think they did. Toilet ran all night and leaked on floor. Shower would not regulate the temp for the shower. Went from very hit to ice cold. Not a good stay at all.

Posted by on Jul 22, 2021

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2 out of 5
Outside stairs and elevator was nasty. The bathroom cabinet was falling apart and the counter top was all stained up. The toilet would not flush. Not enough plug ins. Not enough lighting, room was dark. Only one night stand. Towels were stained up. Mold on bathroom ceiling. The bed was about 2 feet off the floor. Looked like someone had knocked 2 holes in bathroom wall, was patched but was painted a totally different color.

Posted by on Jun 20, 2021

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3 out of 5
This hotel has a lot of potential. Unfortunately, shoddy repairs/poor maintenance, overall cleanliness are a drawback. Multiple units were without electricity, many defects in the units. Knobs missing, shower valve installed wrong making "hot" = cold and "cold" = hot. Broken tiles around the building, bits of trash everywhere. The hot tub was out of order and the indoor pool water was a creamy green color (chemical imbalance). Photos on their website are not current. Surprisingly, the room was quiet, but that's really the only good comment I can leave. If you can afford it, stay at Spring Hill Suites by Marriott it's waaaay better.

Posted by on Apr 7, 2021

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4 out of 5
Indoor pool with a slide and the aesthetics of this place were great.

Posted by on Mar 18, 2021

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Property Features

Riverchase Lodge offers its guests an indoor pool and a seasonal outdoor pool. Public spaces have free WiFi. Riverchase Lodge also features tour/ticket assistance and an ATM. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 112 guestrooms or units
  • Front desk (limited hours)
  • Tour and ticket information
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riverchase Lodge offers 112 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • City/local tax: USD 2.5

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riverchase Lodge Pigeon Forge
  • Riverchase Pigeon Forge
  • Riverchase Lodge Hotel
  • Riverchase Lodge Pigeon Forge
  • Riverchase Lodge Hotel Pigeon Forge

You should know

  • The seasonal pool will open May 01 and close September 01.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.