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Brookside Lodge

2.5-star property
463 E Parkway, Gatlinburg, TN 1-855-201-7819
3.8 out of 5
Good!
See all 33 travelocity Reviews

"Loved the wood fireplace. " More

By a verified traveler on Tue 30 Nov 2021

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Hotel Description

Family-friendly hotel with 2 outdoor pools, connected to the convention center in Gatlinburg

Heart of Gatlinburg

Within 2 miles (3 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Ripley's Believe It Or Not Museum and Gatlinburg Space Needle are also within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and gym are among the featured amenities. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Standard Room, 1 King Bed (Creekside)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$54* Per night/room Sep 6 - Sep 7

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds (Creekside)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Riverside Deluxe King with Fireplace.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riverside Deluxe 2-Queen Beds with Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Riverside Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Brookside Lodge ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Brookside Lodge

Everyone (10) Couples (11) Family (11)
3 out of 5

Posted by , from ELWOOD on Apr 2, 2022

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5 out of 5

Posted by , from JACKSONVILLE on Mar 18, 2022

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1 out of 5
The rooms were cute and have potential however there is no housekeeping. They have a contract service that just changes sheets and towels but does not clean. I had to clean our room in order to stay here and the very small tile floor in the kitchen and bath were so dirty and greasy that they were slippery. Me and my wife cleaned the walls which had many spots that just cleaned off, we cleaned the doors which looked like someone had splashed milk on them, we cleaned the mirrors and floors. The rags and water we used were so black when we finished. I told management but they didn't seem to care. We were there celebrating our anniversary and the room was filthy, the view from our room was terribly and we booked early and told them when we booked and when we arrived it was our anniversary. We arrived early and still were placed in a room that overlooked what appeared to be a hoarders house even though there were much better views from other rooms. I know times are hard foe everyone and employees are hard to find right now, but if your running a hotel establishment there has to be someone cleaning the rooms and management needs to be available and care and even though they appeared to listened, they didn't really care. I spent the first hour and a half of my visit cleaning our room and the only thing the lady in the office said when I told her and showed her the pictures of my room, was if I wanted to I could send her the pictures.

Posted by on Dec 29, 2021

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Comment from Hotel Management

Dec 29, 2021 by General Manager

Thank you for the feedback. I am the General Manager and I was not made aware of this situation. I do apologize but a lot of our guests are celebrating something when they come here and we literally cannot keep up with the celebrations. I have no control over the neighbors and how they keep their property, however, if the room was dirty and you had requested, we would of moved you to a different room. I am sorry that was not done for you

5 out of 5
Loved the wood fireplace.

Posted by , from CHESTERFIELD on Nov 30, 2021

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Comment from Hotel Management

Nov 30, 2021 by Brookside Resort

Thank you for your positive review. We are glad you enjoyed your stay.

3 out of 5
Property was conveniently located to all that was going on. We were unaware that because of short staffing, many restaurants and shops were closed on Wednesday, the day of our arrival. We chose this hotel because it had a hot tub. I called the day before arrival to make sure it was still open. The gate was padlocked and once it was opened, there were twigs and leaves inside the unheated water.

Posted by on Oct 31, 2021

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Comment from Hotel Management

Nov 1, 2021 by General Manager

Thank you for the feedback. I do apologize for the issue with the hot tub. We needed to do some repairs and it was closed for a few days.

4 out of 5
The location was great...it did need a few updates...but all good

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by Manager

Thank you for your feedback. We are working continuously to get the resort updated. We are glad you enjoyed your stay and hope to see you again real soon.

5 out of 5
All of it!

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by Hotel Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Jul 23, 2021

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2 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by General Manager

Thank you for your review. I am sorry if you had issues while staying with us. Hope you have a safe and wonderful day

5 out of 5
I like being on the stream

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by General Manager

Thank you for the wonderful review. Hope to see you again soon

About the Brookside Lodge

Location 463 E Parkway, Gatlinburg, TN 37738

Property Features

Brookside Lodge offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. An area shuttle within 0.1 mi is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Brookside Lodge. Free self parking is available. This Gatlinburg hotel is smoke free.

  • 100 guestrooms or units
  • 4 levels
  • 5 buildings
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 0.1 mi available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Brookside Lodge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:00 AM.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Playground on site
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Basketball on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 5 per person (approximately)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookside FairBridge
  • Brookside FairBridge Gatlinburg
  • Brookside Resort FairBridge
  • Brookside Resort FairBridge Gatlinburg
  • Brookside Lodge Hotel
  • Brookside Lodge Gatlinburg
  • Brookside Resort by FairBridge
  • Brookside Lodge Hotel Gatlinburg

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.