"This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made me ... " More
Hotel Zone stay
At this Hotel Zone property, you'll be within a 5-minute walk of Hotel Zone Beach and Puerto Mágico. Cruise Ship Terminal and Cruise Ship Pier are also within half a mile (1 km).
This smoke-free property features 3 restaurants, a bar/lounge, and an outdoor pool. Take the free beach shuttle and relax with sun loungers and beach umbrellas. Unwind with a drink at the poolside bar and enjoy perks like a free beach shuttle.
May 31, 2023 by Mariana Sandoval, Guest Service
Estimada Cesilia, Agradeceriamos que pudiera compartinos su experiencia durante su estancia, sus comentarios son de suma importancia porque nos permiten mejorar.Cualquier duda o comentario quedo a sus apreciables ordenes,Saludos!
Dec 30, 2022 by Janeth Saldaña
Dear Richard:Thank you for sharing your comments about your stay, as they encourage us to improve every day and be able to offer better service and better products, we hope to have you with us again.Happy New Year 2023, peace and love to you and your family, from the staff of Hacienda Buenaventura hotel & Mexican Charm
Dec 13, 2022 by Alejandro Alfonso Guest Service Department
Dear James: Thank you for staying with us, and for your nice review. We are really glad that your had a good experience. We hope to see you back soon.
Dec 2, 2022 by Alejandro Alfonso Guest Service Department
Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso
Aug 17, 2022 by Janeth Saldaña
Dear Rommel: On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience. Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve. We hope to see you again soon, thanks for your preference. Sincerely:
Apr 11, 2022 by Customer Service- Buenaventura Hotels
Dear Georgina We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards
Mar 22, 2022 by Guest Service - Buenaventura Hotels
Dear Craig, We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your experience in our resort and to read that some aspects of your stay did not meet our usual standards, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that your concerns will be addressed. Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back in the future. Sincerely,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This Colonial property also offers an outdoor pool, a garden, and a terrace. This 3.5-star Puerto Vallarta property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary toiletries. 32-inch LED televisions come with digital channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.
Recreational amenities at the property include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.