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"Slow drains in shower and sink receptionist couldn't tell how to get to suit and carried my baggage half way to room not good for the price of the roo ... " More

By a verified traveler on Fri 08 Oct 2021

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Hotel Description

3.5-star beach property near Bay of Banderas

In shopping district

With a stay at this South Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. Malecon and Camarones Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.

Free WiFi, LED TVs

The 155 guestrooms boast modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities include free local calls, free bottled water, and safes.

Standard Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Jan 19 - Jan 20

Standard Room ROH Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Triple Room - with a double bed and a single bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 50 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (17) Couples (10) Family (10)
3 out of 5
Slow drains in shower and sink receptionist couldn't tell how to get to suit and carried my baggage half way to room not good for the price of the room.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 13, 2021 by Customer Service - Buenaventura Hotels

"Dear guest, We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards"

2 out of 5
The food was bad.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by Customer Service - Buenaventura Hotels

"Dear guest, We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards"

2 out of 5
The preview of the hotel is very deceiving. Upon check-in we waited approximately 45 minutes in line just to check in to get our room key. It appears as though the hotel is on the beach, when in all reality you either walk several blocks to the beach or take a van that departs every fifteen minutes. The all you can eat was very limited on the food and the food was not very good. The hotel room itself was outdated and not clean. All in all the experience was so bad we checked out the next day and went and stayed somewhere else. No compensation was offered upon departure and all the gentleman asked me to do when we checked out was to write down why we were leaving. They did not offer any services to keep our business there at the hotel.

Posted by on Apr 22, 2021

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5 out of 5

Posted by on Apr 14, 2021

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4 out of 5
Unfortunately we didn't even get to stay at this resort because it was closed. When we pulled up we were told by a security guard that they were closed. We weren't told by the resort or Travelocity, but by the security guard as we pulled in to start our vacation. I was annoyed, but tried to stay positive since I was in vacation mode. They honored our reservation at their "sister" resort Buenaventura Grand Hotel & Great Moments. The staff at Buenaventura Grand were amazing! So great and helpful with any want or need or requests. The pools were amazing, the room was small, but nice, and again the staff was amazing! We had a wonderful time.

Posted by on Mar 5, 2021

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3 out of 5
The staff were very friendly and helpful. The resort is old and needs updating but I was ok with it. The pool was nice too. I liked the private beach but you had to walk a couple of blocks to get there. The room did not have a frig, coffee maker or microwave probably because it’s an all inclusive resort but it would have been nice to at least have a frig and coffee. Overall my stay was enjoyable but I’m on the fence about returning there.

Posted by on Feb 21, 2021

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2 out of 5
My 7th time here. Normally amazing food, service and cleanliness. This time. Hot food was cold and flavorless ( went to bed hungry 5 out of 8 nights!) and Christmas Eve dinner was probably the most u safe thing I have seen since this pandemic started. The people were still amazing and if I ever come back will only be because of them. My moms room (2nd) has mold going up the walls(I’ll try to upload pics if it will let me. But I’ll definitely not recommend or be back until there is a new chef!!! No way. No how. No thanks

Posted by on Dec 28, 2020

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Comment from Hotel Management

Jan 13, 2021 by General Manager Hacienda Buenaventura Hotel

Dear Mr. Dunlap: I personally thank you for sharing your evaluation with us; It is thanks to this that we know that we still need to make an effort to improve and be able to offer you services that meet your needs. As you talked with mr. Giovanni in the hotel, we are taking very important actions to improve our food quality. Please, give us the opportunity to serve you again in order to change your perception. For all of us who collaborate at Hacienda Buenaventura Hotel & Mexican Charm, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve. We sorry for not meet your expectations, its a compromise that we are going to work on that. Thanks a lot. Angelica Hernandez

5 out of 5
Friendly Staff, the different dinner themes, the music. I loved everything

Posted by , from Chicago on Mar 23, 2020

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Comment from Hotel Management

Apr 2, 2020 by General Manager Hacienda Buenaventura Hotel

Dear guest: We appreciate the opportunity you give us with your comments, those are the ones that encourage us to continue providing the service that you and your family deserve. As it happened on your last trip with us, Hacienda Buenaventura Hotel & Mexican Charm offers a unique experience and historical tour of its kind by maintaining the style of an old Mexican Hacienda with the quality and unique service of Buenaventura hotels. Do not forget to visit us and again give yourself the opportunity to enjoy our 4 restaurants with themed dinners typical of Mexican cuisine and that well-deserved rest in our first level Spa, Piedra Viva. Thanks once again for your comments, we are at your service. With pleasure. Angelica Hernández

4 out of 5
We love the charm of Hacienda Buenaventura! Very clean and staff is very friendly.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 20, 2020 by F&B Manager

thank you very much for your comments are very important for us it is a pleasure to assist you hopefully see you soon in this house

4 out of 5
Treatment by Staff could not be better. The food and beverages were very good. Our departure flight was delayed and we were welcomed to hang out at the Hotel after checking out. My only complaint. Be aware of night temperatures for your vaca. There is no heat in the rooms. The thermostat has a heat setting but it only blows COLD air, if air doesn't blow, humidity rises. You can get extra blankets. Staff reply "This is PV, no heat"

Posted by , from Santa Monica, Ca on Feb 11, 2020

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Comment from Hotel Management

Feb 13, 2020 by F&B Manager

good morning thank you for all your comments day by day we work to maintain that quality service and better always regret the situations that there had for climate issues and hope to give you the opportunity to live it again in this your home

About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Location Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Dining availability limited at one or more venues

Other inclusions

  • Transportation to offsite activities

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included

Property Features

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a garden and a terrace. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Flavors of Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool. Open daily.

Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Casino nearby
  • Golfing nearby

Spa Services

PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.