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4.6 out of 5

"Great 1st mom-daughter trip with my 19 yo. Was a bit nervous at first, traveling internationally without entire family and without fluent Spanish, but ... " More

By a verified traveler on Sat 03 Mar 2018

Hotel Description

4.5-star beachfront property near Marina Vallarta

Beachside getaway

You'll be within half a mile (1 km) of Marina Vallarta and 2 miles (3 km) of Bay of Banderas with a stay at this Puerto Vallarta property. International Convention Center and Marina Golf Club are also within half a mile (1 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus.

Free WiFi, kitchens

The 209 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as plasma TVs with cable channels. Other amenities include free WiFi, free minibar items, and pillowtop beds.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max
$387* Per night/room Jan 5 - Jan 6

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Family Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Velas Vallarta Suites Resort All Inclusive ratings based on 59 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Velas Vallarta Suites Resort All Inclusive

Everyone (7) Family (2)
5 out of 5

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Guest Service

Muchas gracias por tomarse la molestia de compartirnos su satisfacción con su reciente experiencia vacacional en Velas Vallarta. Realmente apreciamos que usted reservara con nosotros, honrándonos con su preferencia, y esperamos tener el gusto de volver a hospedarle en un futuro próximo. Thank you very much for taking the time to share your satisfaction with your recent holiday experience at Velas Vallarta. We really appreciate that you chose us, honoring us with your preference, and we hope to have the pleasure of hosting you again in the near future.

5 out of 5
I brought my son, his best friend, and my husband. The last two are hard to impress and they both said this was the best place they’ve ever stayed and this was the funnest week of their lives. I wanted to explore while we were in PV, but the boys refused to leave the resort - they were having too much fun. The rooms and views were perfect. The pools were beautiful. The food was delicious and the drinks were strong. The staff was beyond friendly and the premises is very safe. I highly recommend. We’ll be coming back as often as we can!

Posted by , from Bend, OR on Mar 29, 2019

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Comment from Hotel Management

Mar 29, 2019 by Guest Service

It was a true delight to read the wonderful thoughts and expressions describing your family´s Velas Vallarta vacation. Your family´s fulfillment and happiness are the best motivators for us to continue with great consistency in all that we do. And to know that you will be coming back as often as you can is the reward that we look for. Until then, we remain at your loyal service, Thank you!

5 out of 5
Great service. Nice facility and well maintained . Food was really good.

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 13, 2019 by Guest Service

Thank you for taking a few moments to share your satisfaction on your vacation experience at Velas Vallarta. We truly appreciate that you reserved with us, and look forward to hosting you again in the future.

4 out of 5
Wonderful staff, they are all extremely friendly and dedicated to you enjoying your stay. Hotel is very clea and well kept. Only thing I did not like were the too soft bed pillows which offer little to no support. Minor complaint to the otherwise wonderful stay.

Posted by , from san francisco , USA on Dec 28, 2018

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Comment from Hotel Management

Dec 28, 2018 by Guest Service

We are very pleased, Kevelynne, that you found your vacation experience with us to be a wonderful one, and that you noted just how clean and well-kept our entire facilities are. I will remind our team of concierges, however, to mention to their guests that we offer a pillow selection based on the needs and preferences of each family member. Thank you for reserving with us at Velas Vallarta. We place ourselves at your service for any future need or requirement. Happy Holidays!

5 out of 5

Beautiful Relaxing Beach Resort

Great 1st mom-daughter trip with my 19 yo. Was a bit nervous at first, traveling internationally without entire family and without fluent Spanish, but the staff made everything easy. "Brenda" at customer service was terrific. We regret not having explored more (we did take two excursions) but it was nice to just relax by the pool. There were many activities (yoga, water aerobics, ping pong, etc.) but no one pressured you is to participate. The tourist crowd was a bit on the older side and/or parents with small children but we were there late February which is earlier than most college sprint breaks.

Posted by , from chicago on Mar 3, 2018

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Comment from Hotel Management

Mar 5, 2018 by Guest Service

Ms. Janet, we feel very pleased to have provided you and your family a memorable and relaxing vacation time during your recent visit to the beautiful beaches of Puerto Vallarta. Your kind words motivate us to continue providing the best service in all our areas, from customer service, tours, pools, all the way to activities. As you mentioned, we are a friendly family resort that offers our valued guests interesting activities for every member of the family. On behalf of Brenda and the entire Velas Vallarta family, it will be an honor to host you and your entire family in the near future and spoiling you as you deserve. Thank you.

5 out of 5

Fantastic hotel.....highly recommend!!

Pros: Costco travel
Location: Location was good close to town fairly short taxi ride, not a lot around hotel but we liked that we just stayed around pool and relaxed.
Food was super nice variety, staff very friendly, resort was very clean and well maintained, grounds were beautiful, cooking lessons were terrific with Yolanda.....fun games around the pool. Super place. Family friendly, saw all ages...pool for adults and children . Wild peacocks, koi pools. Beautiful setting for a wedding, saw two take place while there, hotel did beautiful job

Posted by , from california on Nov 19, 2016

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Comment from Hotel Management

Nov 22, 2016 by Guest Service

Thank you for considering Velas Vallarta a "Fantastic hotel, highly recommend". We appreciate your kind words. We are pleased to have given you a memorable stay in the best family atmosphere, with delicious food, friendly staff and entertaining activities such as the cooking class. We hope this first impression to be the best reason for your next visit, we are thankful you took the time in sharing your feedback and some of your beautiful pictures. Our best wishes and happy holidays.

4 out of 5

Brown sand beach.

Pros: I have visited Velas Vallarta many times with no problems up until this stay. Twenty four hour food and booze.
Cons: Trust of the staff. I was charged $300 on my Visa card for ???
Location: Marina Vallarta Club de Golf right around the corner.
My debit card was compromised due to fictitious charges by the concierge!!!

Posted by , from Denver on Dec 9, 2015

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Comment from Hotel Management

Dec 14, 2015 by General Manager

We are very pleased that you visited us many times over the years, however I am concerned over your claim. Could you please contact us please guestservice at velasvallarta dot com. Thank you.

1 out of 5

Not worth the money.

Pros: The room was cleaned well every day.
Cons: This place has seen better days. Not worth the money.
Location: It is on the beach. But this area of PV does not have white beaches or clear water. The Marina is near.
The food service was not good. On our first day, it took over 1.5 hours to get a cheeseburger. The food was not good and the variety was lacking. This would be an OK place if you want to go and drink. Most of the staff did not speak English well or at all. The airport is very close (my bad for not checking), so loud jets flew right over the resort several times an hour. If you have children, they will hate this resort.

Posted by , from Houston on Jul 31, 2015

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Comment from Hotel Management

Aug 7, 2015 by General Manager

Chuck I appreciate your feedback. It is always a disappointment when we fall short of our guests’ expectations. I would like to apologize for not delivering the vacation experience Velas Vallarta is known for. There must have been certainly a confusion with your cheeseburger poolside order as it takes around 8 minutes at the most to get them served from our grill. Our resort does provide all our staff members with English lessons on a regular basis in order to diminish the language barrier. I am deeply disappointed that such a circumstance on your first day wouldn’t allow you to enjoy all the good aspects that our resort has to offer for the entire family. I really hope you find it in you to allow us to show you the kind of memorable experiences that Velas Vallarta is capable of offering. All my best.

5 out of 5

Amazingly family friendly resort!

The hotel was great! Everything we needed for my family. The staff went over & above the job requirements to be nice. Can't wait to go back!

Posted by , from Duncan, OK on May 26, 2015

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Comment from Hotel Management

Jul 29, 2015 by General Manager

Thank you very much Jessie for choosing Velas Vallarta for your family vacation. I am very glad our resort and staff provided everything you needed for an amazing retreat with the family. We will be very happy to welcome you in the near future. Take care

4 out of 5

Good

Pros: Free breakfast, Quiet
Cons: No free Internet
The staff were great. We had a two friends join us from another resort for a couple of meals and they were great and didn't charge them for meals and drinks. That's really nice and hassle free for them. Big plus. Three pools: kiddy pool, extra warm pool with waterfalls and a cooler temp. pool for volley ball cooling off. Play yard for the kids. The food was average, however the pool side burger were great. Drinks were fine as long as you ask for them strong. Margaritas need about 4 lime squeezed in them to produce a tasty drink, also ask for don julio Tequila. Free wifi should be included. We had the studio room, which was fine for me, I'm not there to sit in the room. Microwave, stocked refrig. and snack in room. Nice 10 min. safe walk to the marina, even at night. Again the staff was great... It was also nice not being hassled by the time share police. They let us use a wheel chair all week too:)

Posted by , from Illinois, USA on Feb 15, 2013

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About the Velas Vallarta Suites Resort All Inclusive

Location Paseo de la Marina Norte 585, Puerto Vallarta, JAL 48354

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Airport transfers

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • All food and beverages included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Velas Vallarta Suites Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Velas Vallarta Suites Resort All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. This 4.5-star Puerto Vallarta property is smoke free.

  • 209 guestrooms or units
  • 8 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 6997 sq ft of conference space
  • Built in 1991
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (5.3 km / 3.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Velas Vallarta Suites Resort All Inclusive offers 209 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchen
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free full breakfast daily.

Andrea - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

La Ribera - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a lazy river, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

MET Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 17
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Velas Suites Inclusive
  • Velas Suites Resort Inclusive
  • Velas Vallarta
  • Velas Vallarta All Inclusive
  • Velas Vallarta Suites
  • Velas Vallarta Suites All Inclusive
  • Velas Vallarta Suites Resort
  • Velas Vallarta Suites Resort All Inclusive
  • Velas Suites Resort All Inclusive
  • Velas Suites
  • Velas Vallarta Suites Resort All Inclusive Puerto Vallarta
  • Velas Vallarta Suites Puerto Vallarta
  • Velas Suites All Inclusive
  • Velas Vallarta Suites Resort All Inclusive Puerto Vallarta

You should know

  • Velas Vallarta Suites Resort All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.