On the beach
A stay at this Romantic Zone resort places you steps from Olas Altas Street and a 5-minute walk from Playa de los Muertos. Olas Altas Beach and Los Muertos Pier are also within half a mile (1 km).
Full-service spa, dining
This smoke-free resort features a full-service spa, 3 outdoor pools, and a restaurant. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. There's a poolside bar on site, and concierge services and wedding services are also provided.
Free WiFi, flat-screen TVs
The 175 guestrooms have flat-screen TVs with cable channels and offer free WiFi and minibars. Room service, free local calls, and hair dryers are also available.
Mar 21, 2020 by Antonio Robles - General Manager
Dear D Please accept our sincere apologies for the problems experienced during your stay with us. This is definitely not indicative of the level or service that we strive to provide to our guests. We will definitely look into this and take corrective actions with our team here. We hope that you will give us an opportunity to regain your loyalty in the future. sinccerely
Feb 24, 2020 by Antonio Robles -- General Manager
Dear MaryAnneHathawa We appreciate your loyalty, and we always hope to be your host hotel,Thank you for sharing about your stay at Playa Los Arcos. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. Thank you again for recommending us, and we look forward to seeing you back very son thank you for your visit. Sincerely
Jan 13, 2020 by Antonio Robles - Gerente General
Estimado Anonymous Gracias por su calificacion a nuestros servicios, es agradable tener cincos puntos y seguir trabajando para mejorrar todas sus expectativas de viaje gracias por su visita- Cordiamente
Dec 1, 2019 by Antonio Robles - General Manager
Dear Anonymous Thank you very much for taking the time to share your recent experience at Playa Los Arcos Hotel Beach & Spa. Your feedback is extremely important to us as we continue to grow and improve on our luxury service standards. We truly appreciate your attention to detail and the wonderful compliments on our beautiful resort, amenities, housekeeping, and architecture. We are lucky to be a part of such a magical setting. hope see all of you when you back to PVR. Cordially
Oct 8, 2019 by Antonio Robles - General Manager
Dear Anoymous Thank you for providing us a detailed feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Cordially
Sep 8, 2019 by Antonino Robles - General manager
Dear Anonymous Thank you so much for staying with us and for your review. We are glad that we met your expectations and hope to be your hotel of choice for future stays in Puerto Vallarta. Cordially
Aug 13, 2019 by Antonio Robles - General Manager
Dear Anonymous Thank you for taking the time to write a review of our hotel. I am truly sorry for all the inconveniences you have experienced due to issues with the staff service, Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Cordially
Jul 28, 2019 by Antonio Robles - General Manager
Dear Anonymous Thank you for rating us 5 stars. We are delighted that you have had such a wonderful stay and we are pleased that we have been able to make your stay even more special. It is great to know that you enjoyed the comforts of our location and the service of the staff that met your every need. We are pleased that you enjoyed an excellent experience in your home. We hope to welcome you again. Cordially
The property will be renovating from July 27 2020 to September 10 2020 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Playa Los Arcos Hotel Beach Resort & Spa offers its guests 3 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Playa Los Arcos Hotel Beach Resort & Spa. Free self parking is available. This 3.5-star Puerto Vallarta resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Playa Los Arcos Hotel Beach Resort & Spa offers 175 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to noon.
Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Holistic has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.
Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.