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"Very welcoming to families. Staff very friendly. Food was very good. Kayaking staff very informative and friendly. Service poolside was great. " More

By a verified traveler on Sun 22 May 2022

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Hotel Description

3-star beach property near Cruise Ship Terminal

Walk to the beach

Your stay at this South Hotel Zone property places you within 2 miles (3 km) of Cruise Ship Terminal and Malecon. Hotel Zone Beach and Playa Las Glorias are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 3 restaurants, 2 outdoor pools, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$137* Per night/room Dec 12 - Dec 13

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Size Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Plaza Pelicanos Club Beach Resort All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Plaza Pelicanos Club Beach Resort All Inclusive

Everyone (5) Couples (1) Family (4)
5 out of 5
Very welcoming to families. Staff very friendly. Food was very good. Kayaking staff very informative and friendly. Service poolside was great.

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 10, 2022 by Plaza Pelicanos Club

We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere. Warm regards

1 out of 5
Good was terrible! Staff was very rude at times.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 13, 2021 by Resort Manager

Thank you for sharing these words and we are very sorry we did not meet your expectations, but we are working hard to avoid such perceptions.

1 out of 5
I did not like that we asked for a room on the bottom floor and beach and did not get it. The security made us feel like criminal and watched ever move. We had to pay the security money for a big lie they made up and said we had to pay. We just stopped eating at the place even if we paid for all inclusive. I will not be coming back to this resort.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 21, 2021 by Resort Manager

Thank you for sharing your experience and I want to offer an apology for what happened, we will investigate immediately because it is unacceptable for these things to happen.

3 out of 5

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 6, 2021 by Resort Manager

Gracias por haber elegido Plaza Pelicanos.

5 out of 5
Very friendly staff, good food!

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 4, 2021 by Resort Manager

Thank you for choosing us and share this kind review.

4 out of 5
The resort is located in a convenient spot. It has two nice pools and beach access. The restaurants requiring reservations had decent food as did the coffee bar. The buffet left a lot to be desired. It's food was very subpar. Staff at resort was wonderful! Super kind and helpful. This is a decent resort to stay at if you are vacationing on a budget. A good value for the price. Did wish that the room had a frig.

Posted by , from Fairfax, VA on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by Jaime Falcón

Thank you for choosing us and for sharing experience with all the readers. We look forward to welcome you back soon Warm Regards.

1 out of 5

Stay away!

Pros: Nothing
My friend and I had a terrible experience at this "resort" and will never return. We knew had chosen a budget friendly option but were extremely disappointed when the hotel looked nothing like the beautiful photos on Travelocity's website. Do not trust these photos! They should be removed from the site. The hotel was falling apart and dirty. Our room did not have any blankets on the bed, the pillows were old and lumpy, the phone did not work, and there was no remote for the TV. When we went down to the pool bar we saw the staff re-using cups without actually washing them. The food was terrible. They said we could pay extra and stay at the sister resort next door. We walked over and were also disappointed. The hotel would not give us anymoney back nor would Travelocity. We decided to cut our loses and went to a much nicer resort near the airport. If you are looking for good food, drinks, and a fun vacation, pay the extra money and book somewhere else.

Posted by , from Minnesota on Mar 14, 2017

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4 out of 5

Nice hotel, great staff and location

The hotel is a little gem. Small but clean and great service. Not luxurious but food was good, rooms were comfortable and staff was great. Many activities to choose from and a quick cab ride from the airport or town.

Posted by on Feb 17, 2017

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4 out of 5

Our second visit

Pros: Location is good. Staff is excellent. Comfortable atmosphere.
Cons: Variety of foods & flavor.
Location: Shopping, malls and downtown is only a short ride down the road. Local restaurants.
This was our second time visiting. The friendly staff remembered us and made us feel right at home. The rooms are plain but clean. The facilities and pools are well kept. Lots of activities for all ages during the day and activities/shows at night. The activities staff are a blast! There is a variety of foods and snack bars but it could be improved on. Located near shopping and local restaurants either by foot or local transportation. The beach is small but very clean. This is not ritzy but you will feel comfortable and enjoy your stay. We feel like we get more than our moneys worth. We will return again!

Posted by , from Wisconsin on Mar 24, 2015

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4 out of 5

This hotel made me feel very at home.

Pros: Free breakfast, Close restaurants
I really enjoyed my stay here. I would definately come back and reccomend this to a friend. The staff, service and at home feeling were all very good.

Posted by , from Galena, IL on Feb 4, 2011

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About the Plaza Pelicanos Club Beach Resort All Inclusive

Location Diego Rivera No.120, Puerto Vallarta, JAL 48330

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Activities and facilities/equipment
Land activities

  • Tennis
  • Volleyball
  • Kids club

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Tennis racquets
  • Kayaking
  • Water fitness classes/lessons
  • Offsite nightclub access
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • Buffet-style meals included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Kayaking not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Water fitness classes/lessons not included
  • Snorkeling not included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Offsite nightclub access not included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Onsite live performances included
  • Theme parties included

Property Features

Plaza Pelicanos Club Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with free beach club on site. Bring your whole family to Plaza Pelicanos Club Beach Resort All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts and a garden. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Puerto Vallarta property.

  • 186 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Plaza Pelicanos Club Beach Resort All Inclusive offers 186 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

El Huerto - This buffet restaurant serves breakfast, lunch, and dinner.

Sorbo de Café - Onsite coffee shop. Open daily.

Caruso - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Flamingos Snack - Onsite restaurant. Open daily.

Colibri Aqua Bar - Onsite bar. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Plaza Pelicanos Club Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Plaza Pelicanos Club Beach
  • Plaza Pelicanos Club Beach Puerto Vallarta
  • Plaza Pelicanos Club Beach Resort All Inclusive
  • Plaza Pelicanos Club Beach Resort All Inclusive Puerto Vallarta
  • Plaza Pelicanos Club Resort
  • Plaza Pelicanos Club Beach All Inclusive Puerto Vallarta
  • Plaza Pelicanos Club Beach All Inclusive
  • Plaza Pelicanos Inclusive Pue
  • Plaza Pelicanos Club Beach Resort All Inclusive Puerto Vallarta

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.