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"Had a member test positive for Covid and took a while to be placed in quarantine area. Some staff didn’t seem to know what to do with situation. " More

By a verified traveler on Sun 16 Jan 2022

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Hotel Description

4-star all-inclusive property near Cortecito Beach, connected to the convention center

Beachside getaway

A stay at this property places you within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Macao Beach is 11 mi (17.7 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 582 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include free minibar items, furnished balconies, and memory foam beds.

Deluxe Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$203* Per night/room Feb 2 - Feb 3

Junior Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Garden View Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Loft Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Punta Cana Resort & Spa - All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Everyone (11) Couples (4) Family (8)
4 out of 5
Had a member test positive for Covid and took a while to be placed in quarantine area. Some staff didn’t seem to know what to do with situation.

Posted by on Jan 16, 2022

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1 out of 5
After they placed us in the right hotel all was well. However, when we initially arrived at Grand Palladium Punta Cana, we were told that we were in the wrong hotel and sent us to the much older, humidity smelling Grand Palladium Bávaro. The staff claimed that the type of room we booked did bit exist in

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 16, 2021 by Gelson

Dear Wendy, Thank you for sharing your experience at Grand Palladium Punta Cana Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Of course, as a guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Punta Cana Resort & Spa. Warmest regards! Gelson Zorrilla Hospitality Manager

1 out of 5

Posted by on Jul 31, 2021

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3 out of 5
Nothing special about this hotel. Too many inconvenience, room was not ready on time, the room was super far from everything, system down to make restaurant reservations, terrible wifi, employees (specially lobby area) where not attentive.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Jul 31, 2021 by Sachenca

Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Punta Cana Resort & Spa. We really appreciate any kind of feedback. We truly lament, not having been able to surpass your expectations with some of our services. Please accept our most sincere apologies by these unfortunate events. Rest assured that your feedback is extremely valuable to us and has been shared with our management team as we are always looking for ways to enhance our guest’s experience. We do hope to gain your confidence and trust in our resort and hope we may look forward to inviting you back to our property. Kindest regards! Sachenca Núñez Hospitality Manager

5 out of 5
Every one was so nice and friendly, I can’t wait to go back there. I love Dominican Republic

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by Sachenca

Dear Guest, We would like to thank you for having selected Grand Palaldium Punta Cana Resort & Spa as well as, by the time you have taken to let us know about your recent stay. Our goal is not only to fulfill, but surpassing all our guests’ expectations. We are very pleased to know that our atmospheres of calm and relaxation, the service from all our staff have provided you an unforgettable stay. We look forward to welcome you back very soon. Kindest regards, Sachenca Núñez Hospitality Manager

1 out of 5

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 7, 2021 by Gelson

Dear Guest, Receive a warm greeting from Grand Palladium Punta Cana Resort & Spa. We are pleased to have had your preference for the enjoyment of your recent vacation, it is a pity that you have not pointed out to us the details on which we must focus to optimize your experience and our future visitors' one. We sincerely hope that you will give us a second chance to change your perception and make your stay a memorable vacation. Best regards! Gelson Zorrilla Hospitality Manager

1 out of 5
The beds are super hard , back hurt the next day. Ac was not great either, could not maintain 70 degrees

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by Sachenca

Dear Guest, Thank you for sharing your experience at Grand Palladium Punta Cana Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Of course, as a guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Punta Cana Resort & Spa. Warmest regards! Sachenca Núñez Hospitality Manager

5 out of 5

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by Gelson

Dear Guest, We so much appreciate you have granted us the top rating, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

4 out of 5

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 12, 2019 by Gelson

Dear Guest, We so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

1 out of 5
Bad way to let us go We stayed at this hotel for 5 nights, first, We went one night to eat at Kusko restaurant and we were kicked out because we had a kid with us even though we asked several times and were told it was ok for families. We had to find another restaurant but the property is so big and so many people and transportation not enough, it took us a while to get to the restaurant and even a lot more to get back to the room. Tropical storm Dorian made us change flight for 3 days later, the Hotel said only Travelocity can extend the stay but hotel office only works 9-5, next day Travelocity agent tried calling and got transferred so many times and didn’t get any help. The hotel could not book us insisting it was Travelocity’s task. There were lots of rooms available, but the hotel was not willing to help. We ended up booking another hotel nearby in a matter of minutes. Palladium will not get my businesses again. Incompetent administrative staff. Most employees were great though. Adult only hotel and restaurants should be completely separate and clearly stated on maps and lobbies instead of giving the bad experience of kicking people out. Also, too many vendors in the property trying to sell tours and timeshares.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Dec 26, 2019 by Sachenca Núñez

Dear Guest, Thank you for choosing Grand Palladium Punta Cana Resort & Spa as well as for taking the time to share feedback from your recent stay. We deeply regret that our Hotel has not lived up to your expectations as we would have liked, please accept our apologies as it is not our intention that these things happen, your opinion will be shared with our General Management so that immediate actions are taken tending to improve this important not so positive aspect that you mentioned above. We hightly appreciate your reviews since they constitute a valid reference for us to enhance our facilities. We reiterate our sincerest apologies and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Grand Palladium experience worthy of your person and our brand. Warmest regards!

About the Grand Palladium Punta Cana Resort & Spa - All Inclusive

Location Playa Bávaro, Punta Cana, La Altagracia 23000

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Punta Cana Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 swim-up bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 582 guestrooms or units
  • 2 levels
  • 15 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 6 swim-up bars
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 1992
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Grand Palladium Punta Cana Resort & Spa - All Inclusive offers 582 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. Flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Sitting area
  • Memory foam beds
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.

Bamboo - This theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

El Dorado Steak House - This steakhouse specializes in barbecue and serves dinner only. Open daily.

Behique - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Water sports equipment

Spa Services

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Punta Cana
  • Grand Palladium Punta Cana Resort All Inclusive
  • Palladium All Inclusive
  • Palladium Resort
  • Punta Cana Grand Palladium
  • Grand Palladium Punta Cana All Inclusive
  • Grand Palladium Punta Cana Resort And Spa
  • Grand Palladium Punta Cana Resort Spa
  • Grand Palladium Punta Cana Resort Spa All Inclusive
  • Pallaum Punta Cana Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.