"Entertainment staff were amazing specially Joel and Juan Carlos. Rooms were clean, food and drinks were not good. Difficult to get reservation at th ... " More
Beachside getaway
You'll be within half a mile (1 km) of Cortecito Beach and 12 miles (20 km) of Macao Beach.
All-inclusive
This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.
Apr 28, 2023 by Hospitality Sr. Advisor
Dear Tylene, First and foremost, thank you very much for your preference and for devoting part of your valuable time to share your experience through this source.It saddens us to note that we were unable to achieve your complete satisfaction. For this reason, we would like to apologize. We assure you that our intention has always been to provide our guests with the quality service they deserve and that our company is known for. Therefore, our different procedures, services, and facilities have been established to ensure the well-being of our guests.Regarding your dissatisfaction with the cleaning service we offer our sincere apologies for the inadequate impression you have perceived of this service, actually this is an isolated event which in a recurrent sense is not representative of this place of course, we have put in place corrective measures and immediate supervision to these details in order to ensure our esteemed guests the usual quality of service.We truly hope to have the opportunity to welcome you back in the near future and restore your confidence in our service.Best regards, Yasindi JiménezHospitality Sr. Advisor
Jul 23, 2022 by Sachenca
Dear Dave, First and foremost, I want to thank you for sharing your impressions lived in our Grand Palladium Punta Cana Resort & Spa with thousands of travelers. We are very happy to know that your overall stay with us has been very positive although we did not exceed your expectations as we would have liked. We appreciate and value your comments and we will take them into account to perfect our resort. Rest assured that we will put the focus on each of the improvable aspects identified by you, we will continue to make incredible efforts in order to achieve your full satisfaction, which is our main goal. Thank you for helping us improve. We look forward to offering you our services again in the near future but this time bequeathing in you a truly unique and unforgettable Palladium experience as you deserve it. Our best reagrds! Sachenca Núñez Hospitality Manager
May 18, 2022 by Sachenca
Dear Daysi, Thank you very much for giving us the great privilege of being your host during your stay in this beautiful Caribbean paradise. We are pleased to have had your preference for the enjoyment of your last vacation, however, we deeply regret knowing that the occurrence of some in-house incidents affected your overall experience, we would like you to accept our genuine apologies, we have taken note of these upgradeable points to proceed with the necessary changes, we appreciate your contribution. We sincerely wish to regain your trust and hope to have your pleasant visit in the not too distant future to provide you with an exceptional experience that exceed all your expectations. Warmest regards! Sachenca Núñez Hospitality Manager
Jan 17, 2022 by Sachenca
Dear Mitchell, The entire Grand Palladium Punta Cana team is proud that you have stayed with us and know that your overall experience has been very positive. You can not imagine how important your feedback is to us since it is the best way to identify the weak points to implement the corresponding improvements and thus contribute to the full satisfaction of both you and our future visitors We will be waiting for your soon return to this your home in Punta Cana. The best from Punta Cana! Sachenca Núñez Hospitality Manager
Sep 16, 2021 by Gelson
Dear Wendy, Thank you for sharing your experience at Grand Palladium Punta Cana Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Of course, as a guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Punta Cana Resort & Spa. Warmest regards! Gelson Zorrilla Hospitality Manager
Jul 31, 2021 by Sachenca
Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Punta Cana Resort & Spa. We really appreciate any kind of feedback. We truly lament, not having been able to surpass your expectations with some of our services. Please accept our most sincere apologies by these unfortunate events. Rest assured that your feedback is extremely valuable to us and has been shared with our management team as we are always looking for ways to enhance our guest’s experience. We do hope to gain your confidence and trust in our resort and hope we may look forward to inviting you back to our property. Kindest regards! Sachenca Núñez Hospitality Manager
Jul 19, 2021 by Sachenca
Dear Guest, We would like to thank you for having selected Grand Palaldium Punta Cana Resort & Spa as well as, by the time you have taken to let us know about your recent stay. Our goal is not only to fulfill, but surpassing all our guests’ expectations. We are very pleased to know that our atmospheres of calm and relaxation, the service from all our staff have provided you an unforgettable stay. We look forward to welcome you back very soon. Kindest regards, Sachenca Núñez Hospitality Manager
Jul 7, 2021 by Gelson
Dear Guest, Receive a warm greeting from Grand Palladium Punta Cana Resort & Spa. We are pleased to have had your preference for the enjoyment of your recent vacation, it is a pity that you have not pointed out to us the details on which we must focus to optimize your experience and our future visitors' one. We sincerely hope that you will give us a second chance to change your perception and make your stay a memorable vacation. Best regards! Gelson Zorrilla Hospitality Manager
Jun 21, 2021 by Sachenca
Dear Guest, Thank you for sharing your experience at Grand Palladium Punta Cana Resort & Spa to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Of course, as a guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Punta Cana Resort & Spa. Warmest regards! Sachenca Núñez Hospitality Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Punta Cana Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 swim-up bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Grand Palladium Punta Cana Resort & Spa - All Inclusive offers 582 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. Flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.
Bamboo - This theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.
La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
El Dorado Steak House - This steakhouse specializes in barbecue and serves dinner only. Open daily.
Behique - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.
A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room service is available 11 AM-10:30 PM at no additional cost and from 10:30 PM to 11 AM for a surcharge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
