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"Loved how close to beach and had a blast at riu parties! " More

By a verified traveler on Wed 30 Mar 2022

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Hotel Description

4-star beachfront property near Arena Gorda Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 2 miles (3 km) of Iberostar Golf Course. Cana Bay Golf Club and Punta Blanca Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and free perks like WiFi in public areas and a roundtrip airport shuttle.

Free WiFi, flat-screen TVs

The 364 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and slippers. Other amenities include balconies or patios, 24-hour room service, and coffee/tea makers.

Junior Suite (Deluxe, L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe, B)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C CAN)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riu Palace Macao – Adults Only All Inclusive ratings based on 60 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Macao – Adults Only All Inclusive

Everyone (10) Couples (4) Family (2)
4 out of 5
Loved how close to beach and had a blast at riu parties!

Posted by , from New Ulm on Mar 30, 2022

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3 out of 5

Posted by , from WOODBURY on Jan 24, 2022

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4 out of 5
very friendly staff. easy check in and check out

Posted by on Oct 20, 2021

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2 out of 5
The property itself was perfect, the things that happened inside the hotel were unacceptable.

Posted by on Aug 19, 2021

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Comment from Hotel Management

Aug 23, 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time to review your stay with us. We strive to provide the utmost in service and quality to all of our guests, and while we are glad to hear that our property was to your liking it is very disappointing for us to read you did not enjoy your stay at our property. Certainly, we are surprised by your comment, especially because you do not give any details and we can not understand what happened. It is not at all typical at our hotel, and we apologize that you left us thinking we were unable to consistently deliver every aspect of the RIU guest experience we pride ourselves on. Your opinion is very important for us, but your review is anonymous so we are not able to track your case or understand what went wrong. Please, if you would like to explain any issues thoroughly, please do not hesitate to reach out to your agent with any concerns so we can do a proper follow up. We wish you had a better experience, and will continue to ensure quality. It is our hope you will consider giving us another opportunity to exceed your expectations in the future. Warmest Regards, Hotel Riu Palace Macao Online Reputation Manager

2 out of 5
The room was very outdated. It was a leak from the fridge & the screen door to the patio was broken. The floors was very slippery at times. We also had to request a paper copy of our COVID-19 test.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 21, 2021 by Online Reputation Manager

Dear Guest, Thank you for your recent stay and feedback. The issues you describe in your room are atypical to our high standards for quality, and we are sorry you experienced less than satisfying service during your visit. We do apologize for the inconvenience and the fact that we did not provide a satisfactory stay. Please be assured that we take your comments to heart. As we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel, we informed the management about this for necessary actions so that we can make sure no future guest experiences the same inconvenience. We could understand if you might be hesitant to return because of this experience, though we hope to have another chance to impress you in the future. Respectfully, Hotel Riu Palace Macao Online Reputation Manager

4 out of 5
Overall, everything was fantastic. We were there for 7 days and had a blast. The staff was so accommodating and made our stay wonderful. The food choices was great and never had to eat the same thing twice. The resort was very clean and well maintained. A few complaints was the room did not have great air conditioning so it got a little uncomfortable at times. And closing the pool at 6:00 really really did not make us happy. Not a lot of great nightly activities so not a lot to do after the pool closed but walk to the other resorts or just sit around. Not always bad but not every night. Overall, we had a fantastic time and definitely would go again.

Posted by , from Atlanta, Ga on May 12, 2019

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4 out of 5

Posted by on Mar 25, 2019

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4 out of 5

Posted by on Mar 25, 2019

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4 out of 5
It was a nice hotel however, I paid for a junior suite and got to look out at some palm trees and buildings instead of the ocean. For the price I paid I expected something better.

Posted by on Mar 22, 2019

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2 out of 5
Hotel staff was very friendly for the most part hotel was nice could use some updates in the rooms. Entertainment was horrible and outdated. Nothing to entertain the younger adults(21). We went to the club 2 nights and hear 1 American song played each night. It seems an it was geared to the locals and not the travelers.

Posted by , from VA on Jul 31, 2018

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About the Riu Palace Macao – Adults Only All Inclusive

Location Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Riu Palace Macao – Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao – Adults Only All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. A nightclub, a spa tub, and a fitness center are also featured at the eco-friendly Riu Palace Macao – Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. A roundtrip airport shuttle is free (available on request). Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 1 building
  • 364 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free airport shuttle

Room Amenities

Riu Palace Macao – Adults Only All Inclusive offers 364 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

El Patio - This buffet restaurant serves breakfast, lunch, and dinner.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Pancho - This steakhouse is located by the pool. Open daily.

Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property offers airport transfers through a third party company. Guests must schedule their airport transfer with the third party company directly, at least 48 hours before travel, using the emailed instructions received from the property.

Riu Palace Macao – Adults Only All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Macao – Adults Only All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18

Hotel Names

  • Macao All Inclusive
  • Macao Palace
  • Macao Riu
  • Macao Riu Palace
  • Palace Macao
  • Palace Macao Riu
  • Riu Palace Macao
  • Riu Palace Macao All Inclusive
  • Riu Palace Macao All Inclusive Punta Cana
  • Riu Palace Macao Punta Cana
  • Riu Palace Macao Hotel Punta Cana
  • Riu Palace Macao Adults All Inclusive Punta Cana
  • Riu Palace Macao Adults All Inclusive
  • Riu Palace Macao Adults Punta Cana
  • Riu Palace Macao Adults
  • Riu Palace Macao Adults All Inclusive All-inclusive property
  • Riu Palace Macao Inclusive
  • Riu Palace Macao – Adults Only All Inclusive Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.