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4.3 out of 5

"Loved how close to the ocean it was - beautiful resort and great food options. The staff is incredible! Will definitely be back! " More

By a verified traveler on Mon 02 Mar 2020

Hotel Description

4.5-star adults-only property near Cortecito Beach, connected to a shopping center

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Cortecito Beach and Palma Real Shopping Village. Macao Beach is 10.2 mi (16.4 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 17 restaurants and perks like free buffet breakfast and free self parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 372 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.

Junior Suite (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Swim Up (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Junior Suite (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Single (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 1 Max

TRS Turquesa Hotel - Adults Only - All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive

Everyone (12) Couples (10) Family (2)
4 out of 5

Posted by on Mar 20, 2020

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Comment from Hotel Management

Mar 21, 2020 by Gelson

Dear Guest, We so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
Loved how close to the ocean it was - beautiful resort and great food options. The staff is incredible! Will definitely be back!

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Gelson

Dear Jesse, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

3 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Gelson

Dear Guest, We so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, thanks so much for staying with us. According to your qualification, we assume that we have not been able to live up to your expectations, receive our sincere apologies, it is a pity that you have not indicated us the improvable aspects in which we failed to proceed with the corrections in a timely manner. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
I came to this place on my honeymoon and loved it. You should stay for as long as you can. This place is absolutely beautiful. Ask for Charlie as your butler super sweet and helpful. We loved our stay and our favorite place to eat was right on the beach they had fresher charred up BBQ and paella for lunch.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 13, 2019 by Sachenca Núñez

Dear Guest, On behalf of the family of TRS Turquesa Hotel, please receive our gratitude by chosing us as your preferred destination to spend such special occasion, "your Honeymoon". We also thank you by such valuable review. On the same hands, wewould like to thank you for your kind words toward Charlie and all our staff, as all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services,he will surely celebrate that you wrote that he was very nice and helpful. Thank you again for this heartwarming review of your stay with us, we look forward to your next visits. Warmest regards,

4 out of 5
Having shuttles available to take you around the giant property was such a game changer.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by Sachenca Núñez

Dear Matt, First of all, I want to thank you for sharing your impressions of our TRS Turquesa Hotel with thousands of travelers through Expedia. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. As a customer-focused company, we learn from your feedback and at the same time, we implement improvements, so, your words are always welcome and productive for us, thanks for recommending us and helping us to be a better place to vacation. We look forward to seeing you and your family again very soon. Kindest regards!

4 out of 5

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 26, 2019 by Yasindi Jiménez

Dear Guest, We are pleased to have counted on your preference for the enjoyment of your last vacation, thanks for your valuation, we will continue joining efforts to achieve your complete satisfaction. We hope to receive you very soon for another excellent experience with us. Kindest regards! Yasindi Jiménez Hospitality Manager

5 out of 5
Very clean and quiet environment to enjoy plenty. Charli, the butler was very helpful and was always available when we needed him. Thank you very much. See you next time. Hopefully Charli will still be there next year.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 4, 2019 by Sachenca Núñez

Dear Guest, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our star Butler Charli and our entire team. We remain at your service and sincerely hope to have you back. All the best from Punta Cana!

2 out of 5
The property had some nice aspects to it. The pools were plentiful and never packed. The bartenders were usually friendly and got your drink in a timely manner. The food was good at some places and not so good at others. The staff at some of the restaurants were rude. Especially the girls who seat you. They rarely smiled and just would look at you and then talk amongst themselves. Our butler was not the best. She was rarely available when we called for help with small things like rides or making reservations. We made multiple small requests that would never occur and I would have to call to remind her. She wasn’t terrible when we did reach her and was very friendly but just hard to deal with. The rooms were in need of much repair. We were upgraded to a villa and almost wish we wouldn’t have been. Our room leaked water. The fans were disgusting and the ac barely worked. The curtains were broken on both balconies and you could barely get them closed. The handle was broke on the one balcony so once you went out there was no handle to open the door again. The maids were great every day and did an excellent job cleaning the rooms. The rooms mainly just need maintenance done to them. The worst part of all was the ride services. We called multiple times for a ride and they never showed up. We would have to walk out to the road to flag them down. Not once when we requested a ride did someone show up. We suggest staying at Majestic Elegance.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by Gelson

Dear Guest, First off, let us thank you for having stayed with us, we are delighted to know that the housekeeping service, the swimming pools among other facilities, were some of the aspects that you liked most. On the other hand, and not least, we sincerely apologize for the inconvenience of the suite and the attention received in some outlets and from the butler you had assigned. Of course, we are not happy with your experience, do not doubt that our Management will promptly implement improvements based on your observations since your full satisfaction is paramount for us, like you we did not expect this result, however, we so much appreciate your feedback that help us improve our business. We would like you to grant us a future opportunity for us to strive and pamper you as you deserve, this will always be your home in this tropical Caribbean environment. Warmest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
The service at this hotel stands out above the rest. Our butler, Javier, was always available to meet any need we expressed. We loved that use of the spa was included with our stay. We also enjoyed the variety of food and restaurant options available to us. The only bad part of our trip was that it had to end.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Gelson

Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

5 out of 5
I enjoyed the grounds, pools and adults only hotel sectuon, the access to all palladium resort along with our TRS access options. Staff was wonderful! Our concierge servcie from javier and judith was amazing. They were on hand and quick to help us with all our needs.

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Gelson

Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

About the TRS Turquesa Hotel - Adults Only - All Inclusive

Location Av. Francia, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from 24 March 2020 to 31 July 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Windsurfing equipment
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included

Property Features

TRS Turquesa Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At TRS Turquesa Hotel - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 17 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 6 poolside bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 372 guestrooms or units
  • 2 levels
  • 10 buildings
  • 17 dining venues
  • 6 bars by the pool
  • 20 bars or lounges
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (22.7 km / 14.1 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

TRS Turquesa Hotel - Adults Only - All Inclusive offers 372 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

La Boheme only TRS Guests - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Kusko only for TRS guests - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Helios Beach Club - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Capricho only TRS Guests - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bambu - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

ZENTROPIA has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at TRS Turquesa Hotel - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Suites Turquesa Palladium All Inclusive Punta Cana
  • Royal Suites Turquesa Palladium Punta Cana
  • Royal Suites Turquesa Adult All Inclusive Punta Cana
  • Royal Suites Turquesa Adult All Inclusive
  • Royal Suites Turquesa Adult
  • TRS Turquesa Hotel Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults All Inclusive
  • TRS Turquesa Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel - Adults Only - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.