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"a little dated, only 1 elevator working, a little noisy " More

By a verified traveler on Sat 27 Aug 2022

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Hotel Description

3.5-star hotel near Crabtree Valley Mall

Crabtree stay

With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Laurel Hills Park. Also, North Hills Shopping Center is within 3 miles (5 km) and North Carolina State University is within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free self parking and a free area shuttle. A business center, a terrace, and a grocery/convenience store are also on offer.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$136* Per night/room Oct 30 - Oct 31

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Standard Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Raleigh-Crabtree ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Raleigh-Crabtree

Everyone (5) Family (4)
4 out of 5
a little dated, only 1 elevator working, a little noisy

Posted by on Aug 27, 2022

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Comment from Hotel Management

Aug 29, 2022 by General Manager

Dear Richard,Thank you for taking the time to post the review about your visit to the Embassy Suites Raleigh - Crabtree. We appreciate your nice rating. However, we regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the noise issue you experienced while you were here. As we cannot change your recent experience, please feel free to reach out to our front desk staff as they will be happy to make your next visit a comfortable one. Moreover, we apologize for the wait time issues with the elevators and the inconvenience that this caused. Your frustration is fully understandable, and we are very grateful for your patience. We hope that we will have the pleasure of welcoming you again whenever your travels bring you back to Raleigh. Sincerely, Sachin Shourie General Manager

2 out of 5

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 12, 2021 by General Manager

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sachin Shourie, General Manager

1 out of 5
Poor customer service,Slow check in process,and dirty rooms,no towels in pool and front desk agents at check in were not knowledgeable and helpful.Wont stay here again!

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by General Manager

Thank you for sharing your review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional service to our guests so we're sorry you did not experience us at our best. Rest assured we are taking immediate action to prevent this from happening again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sachin Shourie General Manager

5 out of 5
No complaints at all! Breakfast wasn't as great as usual but we understood with the Corona going on. Room was clean and checking in was quick and easy. Will definitely stay here again!

Posted by on Aug 10, 2020

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Comment from Hotel Management

Aug 11, 2020 by General Manager

Thank you for choosing the Embassy Suites Raleigh-Crabtree! We are glad you had a smooth check-in experience and that you enjoyed your two-room suite. Our dedicated housekeeping team works hard to meet your expectations of clean and comfortable accommodations. We appreciate your feedback and look forward to your next stay. Sachin Shourie, General Manager

2 out of 5
Front desk staff was unaccomodating! Blasé about helping guests!

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by General Manager

Thank you for your review. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional hospitality to our guests, so we are sorry you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again. We hope you will give us the opportunity to make it up to you on your next trip to Raleigh. Sachin Shourie, General Manager

4 out of 5

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by General Manager

Dear Guest, all of us at Embassy Suites by Hilton Raleigh Crabtree appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sachin Shourie, General Manager

5 out of 5

Wedding

Pros: The hotel was clean, modern, and the breakfast/cocktail hour is an awesome characteristic for Embassy Suites.
Cons: Hotel parking limited. Nowhere to sit outside and enjoy the weather. Felt couped up in the room.
Location: Wonderful mall across the street, however it did add major traffic congestion.
The hotel was awesome! We came in for a wedding in the area.

Posted by , from Rockford, IL on May 1, 2018

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Comment from Hotel Management

May 2, 2018 by General Manager

Denise, thank you for your glowing review. It is always nice to know when our guests enjoy not only our hotel but the surrounding areas as well. We're proud to have a team that is so committed to taking good care of our guests. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree.  Sachin Shourie, General Manager

3 out of 5

Renovation

Pros: Proximity to airport, shopping, and downtown area.
Cons: Explain the type of renovation
The hotel is currently undergoing renovation, so during the day when I was attempting to sleep the jack hammer sound was not relaxing. Also, my A/C was not working and the room was very hot. I filled my maintenance request at noon. When I came back to my room at 10pm I decided to check with the front desk to see if it had been completed. The answer oh we haven't done that yet but we will get someone there right away. The maintenance man came to my room and had to leave before he got started because someone was stuck in the elevator. Eventually my A/C was fixed. The term renovation can meaning many things, but if I had known they would jack hammering during the day inside the hotel I would have opted for a different location. Overall the staff was ok, room was comfortable.

Posted by on Jan 27, 2016

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Comment from Hotel Management

Jan 30, 2016 by General Manager

Thank you for taking the time to post your productive review. We sincerely apologize for the noise and maintenance issues that you encountered, and the inconvenience they might have caused. Although, we are glad that our team resolved the issue with the A/c unit in your room, we are sorry for the delay which occurred in resolving it. On a brighter note, we are happy that our service and accommodations were acceptable to you and that our convenient location was perfect for your needs. Thank you once again, and we hope you give us the chance to make it up to you the next time that you are in the area. Alex Blanco General Manager

4 out of 5

You got a lot for your money.

Pros: Free breakfast, Close restaurants
Cons: No free Internet, thin walls
The free breakfast was excellent with a hot omelete / pancake station. Pool and hot tub were nice. Room walls were a bit thin expecially through the connecting doors.

Posted by , from Westfield, NJ, USA on Nov 30, 2012

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About the Embassy Suites Raleigh-Crabtree

Location 4700 Creedmoor Rd, Raleigh, NC 27612

Property Features

Embassy Suites Raleigh-Crabtree offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A terrace, multilingual staff, and gift shops/newsstands are also featured at Embassy Suites Raleigh-Crabtree. A free area shuttle within 2.00 mi is available. Free self parking is available. A complete renovation of Embassy Suites Raleigh-Crabtree was completed in 2016. This 3.5-star Raleigh hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 9 levels
  • Built in 1988
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 2.00 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites Raleigh-Crabtree offers 225 accommodations with laptop-compatible safes and video-game consoles. Accommodations are furnished with double sofa beds. 49-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers and safes. A nightly turndown service is provided and housekeeping is offered daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Embassy Suites Raleigh-Crabtree has a restaurant serving breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 89.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Raleigh-Crabtree
  • Embassy Suites Raleigh-Crabtree
  • Embassy Suites Hotel Raleigh
  • Embassy Suites Raleigh - Crabtree Hotel Raleigh
  • Raleigh Embassy Suites
  • Embassy Suites Raleigh-Crabtree Hotel
  • Embassy Suites Raleigh-Crabtree Hotel
  • Embassy Suites Raleigh-Crabtree Raleigh
  • Embassy Suites Raleigh-Crabtree Hotel Raleigh

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.