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4.1 out of 5

"No complaints at all! Breakfast wasn't as great as usual but we understood with the Corona going on. Room was clean and checking in was quick and easy ... " More

By a verified traveler on Mon 10 Aug 2020

Hotel Description

3.5-star hotel near Crabtree Valley Mall

In Raleigh

With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Shelley Lake Park. Laurel Hills Park and Lassiter Mill Historic Park are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the fitness center and perks like a free area shuttle. A business center, a grocery/convenience store, and WiFi in public areas are also on offer.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 225 guestrooms also offer WiFi and LCD TVs with cable channels. Refrigerators, microwaves, and room service are also available.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Raleigh-Crabtree ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Raleigh-Crabtree

Everyone (3) Family (3)
5 out of 5
No complaints at all! Breakfast wasn't as great as usual but we understood with the Corona going on. Room was clean and checking in was quick and easy. Will definitely stay here again!

Posted by on Aug 10, 2020

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Comment from Hotel Management

Aug 11, 2020 by General Manager

Thank you for choosing the Embassy Suites Raleigh-Crabtree! We are glad you had a smooth check-in experience and that you enjoyed your two-room suite. Our dedicated housekeeping team works hard to meet your expectations of clean and comfortable accommodations. We appreciate your feedback and look forward to your next stay. Sachin Shourie, General Manager

2 out of 5
Front desk staff was unaccomodating! Blasé about helping guests!

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by General Manager

Thank you for your review. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional hospitality to our guests, so we are sorry you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again. We hope you will give us the opportunity to make it up to you on your next trip to Raleigh. Sachin Shourie, General Manager

4 out of 5

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by General Manager

Dear Guest, all of us at Embassy Suites by Hilton Raleigh Crabtree appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sachin Shourie, General Manager

5 out of 5

Wedding

Pros: The hotel was clean, modern, and the breakfast/cocktail hour is an awesome characteristic for Embassy Suites.
Cons: Hotel parking limited. Nowhere to sit outside and enjoy the weather. Felt couped up in the room.
Location: Wonderful mall across the street, however it did add major traffic congestion.
The hotel was awesome! We came in for a wedding in the area.

Posted by , from Rockford, IL on May 1, 2018

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Comment from Hotel Management

May 2, 2018 by General Manager

Denise, thank you for your glowing review. It is always nice to know when our guests enjoy not only our hotel but the surrounding areas as well. We're proud to have a team that is so committed to taking good care of our guests. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree.  Sachin Shourie, General Manager

3 out of 5

Renovation

Pros: Proximity to airport, shopping, and downtown area.
Cons: Explain the type of renovation
The hotel is currently undergoing renovation, so during the day when I was attempting to sleep the jack hammer sound was not relaxing. Also, my A/C was not working and the room was very hot. I filled my maintenance request at noon. When I came back to my room at 10pm I decided to check with the front desk to see if it had been completed. The answer oh we haven't done that yet but we will get someone there right away. The maintenance man came to my room and had to leave before he got started because someone was stuck in the elevator. Eventually my A/C was fixed. The term renovation can meaning many things, but if I had known they would jack hammering during the day inside the hotel I would have opted for a different location. Overall the staff was ok, room was comfortable.

Posted by on Jan 27, 2016

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Comment from Hotel Management

Jan 30, 2016 by General Manager

Thank you for taking the time to post your productive review. We sincerely apologize for the noise and maintenance issues that you encountered, and the inconvenience they might have caused. Although, we are glad that our team resolved the issue with the A/c unit in your room, we are sorry for the delay which occurred in resolving it. On a brighter note, we are happy that our service and accommodations were acceptable to you and that our convenient location was perfect for your needs. Thank you once again, and we hope you give us the chance to make it up to you the next time that you are in the area. Alex Blanco General Manager

4 out of 5

You got a lot for your money.

Pros: Free breakfast, Close restaurants
Cons: No free Internet, thin walls
The free breakfast was excellent with a hot omelete / pancake station. Pool and hot tub were nice. Room walls were a bit thin expecially through the connecting doors.

Posted by , from Westfield, NJ, USA on Nov 30, 2012

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1 out of 5

Looks great on website, not so great in reality

Room smelled extremely smokey. Asked for a different room and was denied. To add to our displeasure, the pool water was filthy and we were double charged for our room (yet to be resolved 14 days later). We left with a bad overall experience and all of our clean luggage smelling like a dirty ashtray. Guaranty we'll never be back.

Posted by , from Superior, CO on Jun 4, 2011

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5 out of 5

Great location.

Easy to get around to different parts of town. The nice mall across the street is a bonus!

Posted by , from co on Feb 10, 2011

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3 out of 5

Embassy suites are a good value.

Pros: Free breakfast, Close restaurants
Cons: Noisy, tv reception terrible in room
The hotel was nice and clean but the tv reception was horrible you couldn't even make out some channels and there were not that many channels to watch. Definatley needs work! Walls a little thin as well. We had a pretty noisy family next to our room. Good location near the mall. Traffic is terrible in Raleigh!

Posted by on Feb 7, 2011

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4 out of 5

Large rooms and nice decor

Overall great experience - nicely appointed rooms that were very large and the beds were really comfortable. The only negative was when I went to shower in the morning there was a huge (1.5 inch) cockroach dying behind the toilet. It grossed me out so much so I couldn't wait to get out of there. The front desk person just said "oh sorry" but not additional compensation was offered, which surprised me.

Posted by on Oct 18, 2009

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About the Embassy Suites Raleigh-Crabtree

Location 4700 Creedmoor Rd, Raleigh, NC 27612

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Raleigh-Crabtree offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at Embassy Suites Raleigh-Crabtree. A free area shuttle within 2.00 mi is available. A complete renovation of Embassy Suites Raleigh-Crabtree was completed in 2016. This 3.5-star Raleigh hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 9 levels
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Airport: Raleigh-Durham International Airport (RDU) (17.9 km / 11.1 mi)
  • Train station: North Carolina State Fair Station (8 km / 5 mi)
  • Property shuttles: Free area shuttle within 2.00 mi

Room Amenities

Embassy Suites Raleigh-Crabtree offers 225 accommodations with laptop-compatible safes and video-game consoles. Accommodations have separate living rooms and are furnished with double sofa beds. 49-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. This Raleigh hotel provides wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers and safes. A nightly turndown service is provided and housekeeping is offered daily.

  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Embassy Suites Raleigh-Crabtree has a restaurant serving breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Late check-out fee: USD 89.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Raleigh-Crabtree
  • Embassy Suites Raleigh-Crabtree
  • Embassy Suites Hotel Raleigh
  • Embassy Suites Raleigh - Crabtree Hotel Raleigh
  • Raleigh Embassy Suites
  • Embassy Suites Raleigh-Crabtree Hotel
  • Embassy Suites Raleigh-Crabtree Hotel
  • Embassy Suites Raleigh-Crabtree Raleigh
  • Embassy Suites Raleigh-Crabtree Hotel Raleigh
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.