With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Laurel Hills Park. Also, North Hills Shopping Center is within 3 miles (5 km) and North Carolina State University is within 6 miles (10 km).
Renovated in 2016
This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free self parking and a free area shuttle. A business center, a terrace, and a grocery/convenience store are also on offer.
Aug 29, 2022 by General Manager
Dear Richard,Thank you for taking the time to post the review about your visit to the Embassy Suites Raleigh - Crabtree. We appreciate your nice rating. However, we regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the noise issue you experienced while you were here. As we cannot change your recent experience, please feel free to reach out to our front desk staff as they will be happy to make your next visit a comfortable one. Moreover, we apologize for the wait time issues with the elevators and the inconvenience that this caused. Your frustration is fully understandable, and we are very grateful for your patience. We hope that we will have the pleasure of welcoming you again whenever your travels bring you back to Raleigh. Sincerely, Sachin Shourie General Manager
Jun 12, 2021 by General Manager
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sachin Shourie, General Manager
Apr 5, 2021 by General Manager
Thank you for sharing your review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional service to our guests so we're sorry you did not experience us at our best. Rest assured we are taking immediate action to prevent this from happening again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sachin Shourie General Manager
Aug 11, 2020 by General Manager
Thank you for choosing the Embassy Suites Raleigh-Crabtree! We are glad you had a smooth check-in experience and that you enjoyed your two-room suite. Our dedicated housekeeping team works hard to meet your expectations of clean and comfortable accommodations. We appreciate your feedback and look forward to your next stay. Sachin Shourie, General Manager
Dec 30, 2019 by General Manager
Thank you for your review. Please accept our sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We pride ourselves on offering exceptional hospitality to our guests, so we are sorry you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again. We hope you will give us the opportunity to make it up to you on your next trip to Raleigh. Sachin Shourie, General Manager
Aug 3, 2019 by General Manager
Dear Guest, all of us at Embassy Suites by Hilton Raleigh Crabtree appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sachin Shourie, General Manager
May 2, 2018 by General Manager
Denise, thank you for your glowing review. It is always nice to know when our guests enjoy not only our hotel but the surrounding areas as well. We're proud to have a team that is so committed to taking good care of our guests. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh - Crabtree. Sachin Shourie, General Manager
Jan 30, 2016 by General Manager
Thank you for taking the time to post your productive review. We sincerely apologize for the noise and maintenance issues that you encountered, and the inconvenience they might have caused. Although, we are glad that our team resolved the issue with the A/c unit in your room, we are sorry for the delay which occurred in resolving it. On a brighter note, we are happy that our service and accommodations were acceptable to you and that our convenient location was perfect for your needs. Thank you once again, and we hope you give us the chance to make it up to you the next time that you are in the area. Alex Blanco General Manager
Embassy Suites Raleigh-Crabtree offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A terrace, multilingual staff, and gift shops/newsstands are also featured at Embassy Suites Raleigh-Crabtree. A free area shuttle within 2.00 mi is available. Free self parking is available. A complete renovation of Embassy Suites Raleigh-Crabtree was completed in 2016. This 3.5-star Raleigh hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Embassy Suites Raleigh-Crabtree offers 225 accommodations with laptop-compatible safes and video-game consoles. Accommodations are furnished with double sofa beds. 49-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers and safes. A nightly turndown service is provided and housekeeping is offered daily.
The hotel hosts a free manager's reception daily.
Embassy Suites Raleigh-Crabtree has a restaurant serving breakfast and lunch.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.