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4.3 out of 5

"Great hotel but water pressure in shower was horrible " More

By a verified traveler on Sun 06 Oct 2019

Hotel Description

3-star hotel near Crabtree Valley Mall

In shopping district

With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Shelley Lake Park. Lassiter Mill Historic Park and Laurel Hills Park are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 176 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, hydromassage showerheads, and free weekday newspapers.

Room, 2 Queen Beds, Accessible (Transfer Shower, Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$98* Per night/room Jul 1 - Jul 2

Room, 1 King Bed, Accessible (Transfer Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Raleigh Crabtree Valley ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Raleigh Crabtree Valley

Everyone (11) Couples (1) Business (1) Family (4)
4 out of 5

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 6, 2020 by Kevin Raney

Thank you for your 4 out of 5 rating.

4 out of 5

Posted by on Nov 2, 2019

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Comment from Hotel Management

Nov 3, 2019 by kevin

Thank you for your 4 out of 5 review.

5 out of 5
Great hotel but water pressure in shower was horrible

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 8, 2019 by Caryn

We're so glad you had enjoyed our hotel! Thank you for the feedback about the water pressure... our maintenance team is looking into the issue so your next stay with us will be perfect!

5 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Sales Department

Thank you for the perfect 5 out of 5 feedback :)

2 out of 5
This property does not have joining room which l requested. I would of gone to another hotel. The facility is clean and every one friendly and nice. There was no complementary breakfast.

Posted by on Apr 20, 2019

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Comment from Hotel Management

May 1, 2019 by Jimmie Jones - D.O.S.

Thank you for your feedback. We regret that we didn’t meet your expectations. If you would like to discuss further contact the hotel and ask for the sales department.

5 out of 5

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 11, 2019 by J.Jones - Sales

Wow thank your for the perfect rating. We are thrilled we exceeded all of your expectations. Look forward to accommodating you on your next visit to the area.

5 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jimmie Jones - Sales

Thank you for the outstanding rating :)

5 out of 5
It was all good. Everything was good...staff, the room, the amenities.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 18, 2019 by Management

Thank you for the wonderful feedback and rating!

5 out of 5
Staff help resolve few issues at check in. All was well!!

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 13, 2019 by Jimmie Jones - D.O.S.

Thank you for leaving your feedback. We look forward to providing you with excellent service and accommodations on your next trip to the area!

5 out of 5
Very close to restaurants and downtown. Easy access and clean. Elevator slow

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 4, 2019 by Jimmie Jones - D.O.S.

Thank you for taking the time to leave a review. We're thrilled that we exceeded your expectations. We look forward to providing you with excellent service and accommodations on your next visit to the area :)

About the DoubleTree by Hilton Raleigh Crabtree Valley

Location 4100 Glenwood Ave, Raleigh, NC 27612

Property Features

DoubleTree by Hilton Raleigh Crabtree Valley offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 4100 square feet (381 square meters) and includes a conference center. The business-friendly DoubleTree by Hilton Raleigh Crabtree Valley also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. A complete renovation of DoubleTree by Hilton Raleigh Crabtree Valley was completed in June 2016. This 3-star Raleigh hotel is smoke free.

  • 176 guestrooms or units
  • 12 levels
  • 4100 sq ft of conference space
  • 381 sq m of conference space
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Raleigh-Durham International Airport (RDU) (19.2 km / 11.9 mi)
  • Train station: North Carolina State Fair Station (6.8 km / 4.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree by Hilton Raleigh Crabtree Valley offers 176 accommodations with laptop-compatible safes and complimentary weekday newspapers. Flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Pub - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10 for adults and USD 5 for children (approximately)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crabtree Holiday Inn
  • Holiday Inn Crabtree
  • Holiday Inn Crabtree Hotel
  • Holiday Inn Crabtree Hotel Raleigh Valley
  • DoubleTree Hilton Raleigh Crabtree Valley Hotel
  • Holiday Inn Crabtree Hotel Raleigh
  • Holiday Inn Raleigh Crabtree Valley Hotel
  • Holiday Inn Crabtree Valley Hotel
  • Holiday Inn Crabtree Valley
  • DoubleTree Hilton Raleigh Crabtree Valley
  • DoubleTree by Hilton Raleigh Crabtree Valley Hotel
  • DoubleTree by Hilton Raleigh Crabtree Valley Raleigh
  • DoubleTree by Hilton Raleigh Crabtree Valley Hotel Raleigh

You should know

  • The seasonal pool will open in June and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.