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4.0 out of 5

"Great place great place. Very friendly staff. Highly recommend. " More

By a verified traveler on Sat 04 Jun 2022

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Hotel Description

4-star hotel near EpiCentre

Central Charlotte getaway

With a stay at this Charlotte Center City hotel, you'll be steps from EpiCentre and Blumenthal Performing Arts Center. Discovery Place is 0.3 mi (0.5 km) away.

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. There's a gym on site, and a 24-hour front desk and a terrace are also provided.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$221* Per night/room Jul 3 - Jul 4

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed (Club Premier Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Queen Beds (Club Premier Room)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Omni Charlotte Hotel ratings based on 26 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Charlotte Hotel

Everyone (8) Couples (6) Family (8)
5 out of 5
Great place great place. Very friendly staff. Highly recommend.

Posted by , from PASADENA on Jun 4, 2022

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Comment from Hotel Management

Jun 9, 2022 by Bailey

Thank you for staying with us!

4 out of 5
Pool area

Posted by on May 2, 2022

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Comment from Hotel Management

May 10, 2022 by Bailey

Thank you for staying with us!

2 out of 5
We spent a total of two nights there to attend a concert in downtown Charlotte. The first morning we got up there was no hot water to shower with. We reported it to the front desk and they told us we should probably go to the steam room in the gym. The morning we got up to leave the water look like mud coming out of the faucet so we couldn’t use it to shower brush our teeth or anything else. After the first morning I thought it was a fluke but when I googled Omni Charlotte hot water it seems like they have this problem frequently. I know when I reported it to the front desk they didn’t seem too upset at all or surprised that we didn’t have hot water. When we got up to leave when we had the running brown water I videoed it and showed it to the front desk and told them the water was filthy and that we didn’t dare use it to make coffee or shower or brush our teeth or anything else and they told me they’d give me $50 off our stay. We spent nearly $100 just a Park never mind the amount we paid so that we could actually shower and brush our teeth. The Omni properties are normally great I think that the health department locally should be looking at this hotel because, save for the water issue, it’s a beautiful property but that makes it completely unacceptable

Posted by , from Lynchburg on Feb 22, 2022

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Comment from Hotel Management

Feb 23, 2022 by Marie Mosoti

Our apologies for all the occurred during your time with us. We hope you will provide us a second chance in the future!

5 out of 5

Posted by on Feb 17, 2022

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1 out of 5
NO HOT WATER I WILL NOT BE COMING BACK

Posted by on Jan 29, 2022

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Comment from Hotel Management

Jan 30, 2022 by Bailey

We apologize for this issue. We appreciate you bringing it to our attention.

5 out of 5
Wonderful location and great amenities!

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by Marie Mosoti

Thank you for staying with us Charles! We appreciate your feedback and look forward to hosting you again!

4 out of 5
It was over priced for what it was

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 23, 2021 by Marie Mosoti

We appreciate your feedback and look forward to hosting you again! Thank you for staying apart of travels with us!

4 out of 5
Room key had to be replaced 3 times to get up to room. Beautiful views from our room

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 23, 2021 by Marie Mosoti

We appreciate your feedback and look forward to hosting you again! Thank you for staying apart of travels with us!

5 out of 5
Very nice and clean

Posted by , from Nashville on Nov 21, 2021

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Comment from Hotel Management

Nov 21, 2021 by Bailey

Thank you for staying with us!

5 out of 5
Wonderful hotel.

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 26, 2021 by Bailey

Thank you for staying with us!

About the Omni Charlotte Hotel

Location 132 E Trade St, Charlotte, NC 28202

Property Features

Omni Charlotte Hotel offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Omni Charlotte Hotel. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 374 guestrooms or units
  • 15 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Charlotte Station (2.7 km / 1.7 mi)
  • Metro station: Charlotte Transportation Center Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Omni Charlotte Hotel offers 374 accommodations with MP3 docking stations and minibars. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • MP3 dock
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Trade Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Coin Bar (Seasonal) - This rooftop bar serves light fare only. Open daily.

Trade Bar - This bar serves dinner only. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pets (no exotic animals) are subject to approval. A pet fee is required at check-in. A credit card is required to cover any potential damage caused by the pet. Pets must be crated when hotel staff members enter the room. Guests with pets must sign a waiver upon check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 for adults and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Hotel
  • Charlotte Omni
  • Charlotte Omni Hotel
  • Hotel Omni Charlotte
  • Omni Charlotte
  • Omni Charlotte Hotel
  • Omni Hotel Charlotte
  • Charlotte Omni
  • Omni Charlotte
  • Omni Hotel Charlotte
  • Omni Charlotte Hotel Hotel
  • Omni Charlotte Hotel Charlotte
  • Omni Charlotte Hotel Hotel Charlotte

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.