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4.6 out of 5

"Pool staff especially bar tender had an “air” about him " More

By a verified traveler on Sun 23 May 2021

Hotel Description

5-star luxury resort in Ballantyne

In shopping district

A stay at this Ballantyne resort places you within 6 miles (10 km) of Quail Hollow Club and 9 miles (15 km) of SouthPark Mall. Carowinds Theme Park is within 12 miles (20 km) and Billy Graham Library is within 16 miles (25 km).

Renovated in 2018

This smoke-free resort features a full-service spa, 3 indoor pools, and a restaurant. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and free valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 244 guestrooms also offer free WiFi and pillowtop beds. Other amenities include free wired Internet, 24-hour room service, and LED TVs with cable channels.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$270* Per night/room Oct 29 - Oct 30

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Ballantyne, A Luxury Collection Hotel, Charlotte ratings based on 25 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ballantyne, A Luxury Collection Hotel, Charlotte

Everyone (10) Couples (1) Family (1)
5 out of 5
Pool staff especially bar tender had an “air” about him

Posted by on May 23, 2021

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Comment from Hotel Management

May 24, 2021 by Director Of Rooms

Dear Guest, Thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte, and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. I will surely share your compliments with the associate you mentioned for a job well done. It was a pleasure hosting you and we hope to do so again the next time you are in the area. Luciano Bengardino Director Of Rooms

5 out of 5
Room Service was excellent along with how comfy the bed was to sleep in each night.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 21, 2021 by Director Of Rooms

Dear Guest, thank you for your lovely review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is delightful to read you were impressed with our thoughtful room service and that you rested well on our comfortable bed. It was a pleasure having you, and we hope to be your first choice every time you visit Charlotte. Luciano Bengardino, Director Of Rooms

5 out of 5
Excellent staff and room! Would have liked to have a mini fridge for our use but there was only the one with the mini bar items that we could not use. Otherwise an excellent stay and very much enjoyed our experience! Huge tv in the room! Very clean! Everyone on staff was very polite and accommodating.

Posted by , from Denver, NC on Aug 30, 2020

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Comment from Hotel Management

Aug 31, 2020 by Hotel Manager

Dear Grimald, thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations! Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Schuyler Clark, Hotel Manager

5 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 2, 2020 by The Ballantyne

Thank you for your great rating! We hope you have another chance to stay with us soon!

5 out of 5

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 17, 2020 by The Ballantyne

Thank you! We hope you have a chance to stay with us again soon!

4 out of 5

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by The Ballantyne

Thank you for the review! We hope you have another chance to stay with us in the future!

5 out of 5
The is an absolutely gorgeous property. I had seen somewhere this was a 4 star property, but after being there myself I thought why would anyone rate this property 4 stars. This is a 5 star plus plus property hands down. Next time I’m in Charlotte I will stay at the Ballantyne again and no where else. It’s that simple.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Director of Rooms

Dear Guest, thank you for choosing us and for sharing your views with fellow travelers. It's delightful to know that you thoroughly enjoyed your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We strive to make every guest feel at home, so it is great to see that we accomplished that goal. Thank you for your comments. We look forward to welcoming you back soon. Schuyler Clark, Director of Rooms

1 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by General Manager

Dear Guest, thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Raj Radke, General Manager

2 out of 5
I was VERY disappointed to get to this elegant, expensive property and be greeted by loud construction noise and limited amenities due to the construction. No warning was given to me and no discount offered for the inconvenience. I will NOT recommend this property to anyone. The staff was apologetic but ineffective in offering any solutions.

Posted by on Aug 3, 2018

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Comment from Hotel Management

Aug 7, 2018 by Hotel Management

We thank you for taking the time to share this feedback with us. Please accept our sincere apologies that you were not made aware of our property undergoing renovations while booking. We hope that you would consider staying with us in the future after the completion of our renovations.

5 out of 5

Charlotte trip

Pros: Outstanding from arrival to departure.
Location: Near to everything in Charlotte. Had dinner at the Blackfinn Restaurant. WOW great food and great service. Charlotte does it right! Cant wait trip.
Sometimes its the little things... After arriving at the hotel I discovered that the cord to recharge my phone was not working. On my way to the restaurant for breakfast, I checked with the concierge and although they didn't have a spare cord readily available, they suggested that I get seated at the restaurant and enjoy the start of my day. I was not certain that they would make the effort to locate a cord for me. But 20 minutes later the manager found me, plugged it the phone and my phone was charging. Some people might think that this is no big deal as far as service goes. and maybe it isn't. But when you add up all the great service (big and small) that the staff provides, it adds up to outstanding service and happy travelers. Thank you staff! Mr Lorenz

Posted by on Jun 14, 2017

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About the The Ballantyne, A Luxury Collection Hotel, Charlotte

Location 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277

Property Features

As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 3 indoor swimming pools, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 6230 square feet (579 square meters) and includes a conference center. A spa tub, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. You'll have access to the indoor pool at a partner property. Self parking and valet parking are free. A complete renovation of The Ballantyne, A Luxury Collection Hotel, Charlotte was completed in September 2018. This 5-star Charlotte resort is smoke free.

  • 244 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 bars or lounges
  • 6230 sq ft of conference space
  • 579 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Charlotte resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Frette Italian linens
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.

Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Outdoor Pool Bar - Onsite bar. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

3 indoor swimming pools are on site along with an outdoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a 24-hour health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Rafting nearby
  • Water skiing nearby
  • Boat tours nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Spa Services

The Spa at Ballantyne has 18 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 40 for adults, USD 6 and USD 15 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballantyne Luxury Collection
  • Ballantyne Luxury Collection Charlotte
  • Ballantyne Luxury Collection Hotel
  • Ballantyne Luxury Collection Hotel Charlotte
  • The Ballantyne Hotel Charlotte
  • Ballantine Resort Charlotte
  • Ballantyne Hotel Charlotte
  • The Ballantyne A Luxury Collection Hotel
  • The Ballantyne a Luxury Collection Hotel Charlotte
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Resort
  • The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

You should know

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.