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"Thr building and decor were very nice. Only problem was that the toilets were child height. I had a hard time using them. " More

By a verified traveler on Thu 22 Sep 2022

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Hotel Description

3-star hotel near Spectrum Center

City center stay

With a stay at this Charlotte Center City hotel, you'll be well placed to visit Spectrum Center and Charlotte Convention Center, both within half a mile (1 km). Blumenthal Performing Arts Center and Spirit Square are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a rooftop terrace on site, and a 24-hour front desk and dry cleaning are also provided.

Standard Room, 1 Queen Bed, Accessible (Communication, Mobility, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$144* Per night/room Oct 16 - Oct 17

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible (Mobility, Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communication)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Charlotte Center City, an IHG Hotel ratings based on 25 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Charlotte Center City, an IHG Hotel

Everyone (11) Couples (3) Family (9)
5 out of 5
Thr building and decor were very nice. Only problem was that the toilets were child height. I had a hard time using them.

Posted by on Sep 22, 2022

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Comment from Hotel Management

Sep 23, 2022 by Jessica

Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

5 out of 5
Friendly staff. Great location

Posted by on Jun 14, 2022

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Comment from Hotel Management

Jun 14, 2022 by Jessica

Thank you for your feedback Paola. We are happy to hear that you enjoyed your stay with us. We hope to see you again the next time your in the Charlotte area.

5 out of 5
We stayed here to attend a concert and the location was perfect.

Posted by on Apr 29, 2022

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Comment from Hotel Management

Apr 29, 2022 by Jessica

Thank you for your feedback. We are so delighted to hear that you enjoyed your stay with us.

2 out of 5

Posted by on Apr 25, 2022

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3 out of 5
Overall the room was good, however the sink was cracked and the tub looked dirty. I was very displeased that the breakfast was not included, especially for the amount I paid for the room and I have stayed at other Holiday Inns and the breakfast was included in the stay. It was within walking distance to the Spectrum center which I did like and reason I chose this place. The staff was great.

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 15, 2022 by Jessica Hubbard

Thank you for your feedback. We will address your concerns/feedback with our team.

3 out of 5
Elevators not working. Very noisy in the room from people in the hallway.

Posted by on Feb 27, 2022

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Comment from Hotel Management

Mar 8, 2022 by SB

Good day Jorge, On behalf of the staff at the Hotel, I would like to apologize to you for any inconvenience and the level of service you received during your stay. We do our best to provide the best possible level of service, but sometime we fall short. Thank you for your feedback as a result of your concerns we have taken the necessary precautions to make sure that such incidents do not happen again. We hope you will give us another chance. Have a great day!

5 out of 5

Posted by on Oct 3, 2021

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1 out of 5
Was unable to stay because Travelocity canceled my room without me knowing

Posted by on Sep 19, 2021

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5 out of 5

Posted by on Sep 7, 2021

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2 out of 5
The property was very accessible to downtown Charlotte. Despite parking being confusing and an added expense the hotel was well cared for with a glaring exception. Orange water was intermittently coming out of the one sink faucet. When it was brought to the attention of hotel management, the response was "that happens" with a tone of indifference. When we pushed to ask for more information and that this was an issue of water safety, the response was "they do repairs on the water supply""we don't get notices from the city regarding repairs" with an indifferent tone. Water systems that show water that is not clear is evident of some type of mineral or contaminant that may or may not be harmful. The hotel should take these concerns very seriously as they have immune compromised guests like myself that unfortunately has to take water quality very seriously.

Posted by on Aug 2, 2021

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About the Holiday Inn Charlotte Center City, an IHG Hotel

Location 230 N College St, Charlotte, NC 28202

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11000 square feet (1022 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and a vending machine are also featured at the business-friendly Holiday Inn Charlotte Center City, an IHG Hotel. Parking is available for a fee. This 3-star Charlotte hotel is smoke free.

  • 296 guestrooms or units
  • 15 levels
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Charlotte Station (2.5 km / 1.6 mi)
  • Metro station: Charlotte Transportation Center Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Charlotte Center City, an IHG Hotel offers 296 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 10:30 AM.

Holiday Inn Charlotte Center City, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Self parking fee: USD 22 per night
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Center City Holiday Inn
  • Holiday Inn Charlotte Center City
  • Holiday Inn Hotel Charlotte Center City
  • Charlotte Holiday Inn
  • Holiday Inn Center City
  • Holiday Inn Charlotte - Center City Hotel Charlotte
  • Holiday Inn Charlotte Center City Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.