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4.1 out of 5

"Only 2 things I wish we had. Tissues (a few in box) and a shower cap. Otherwise, everything was great! Btw. It would be better to have the tv watchab ... " More

By a verified traveler on Thu 26 Jul 2018

Hotel Description

3-star hotel near Spectrum Center

Heart of Charlotte

A stay at this Charlotte Center City hotel places you steps from NASCAR Hall of Fame and within a 10-minute walk of Spectrum Center. EpiCentre and Charlotte Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 172 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include MP3 docks, room service, and coffee/tea makers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$115* Per night/room Nov 21 - Nov 22

Suite, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Downtown ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Charlotte Downtown

Everyone (15) Couples (1) Family (3)
5 out of 5
Everyone was so kind and helpful. We enjoyed the restaurant nd the room was clean and beautiful

Posted by on Nov 11, 2019

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5 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 9, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

2 out of 5
I was very disappointed that no one informed me at check-in that there is a $28 charge for parking which is outrageous since, had I known, I could have parked across the street for $10. I do not appreciate the surprise charges when the room itself was very expensive. BAD VALUE! Looks like we're back to AirBNB.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Adam

Thank you for your review of our hotel! I do apologize that you were unaware of our parking charges prior to your arrival. We do have it listed on all websites, however I can understand how it can be easy to overlook. Due to our urban location, The Hyatt Place Charlotte Downtown, and majority of other city center hotels do not own parking on site. We do pride ourselves on being one of the lower cost parking properties that also provided unlimited in and out privileges. We hope that you will stay with us again on a future trip to Charlotte!

5 out of 5
The rooftop pool Is small But excellent and an added bonus to downtown staying. It’s a great location and the staff was amazing. If I go back to Charlotte I would definitely stay here.

Posted by , from Bloomington , In on Jun 29, 2019

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Comment from Hotel Management

Jul 1, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5 out of 5

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5 out of 5
good location, very confortable room, nice bar and excelent complementary breakfast

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

4 out of 5

Lovely view and wonderful breakfast

Only 2 things I wish we had. Tissues (a few in box) and a shower cap. Otherwise, everything was great! Btw. It would be better to have the tv watchable from both beds.

Posted by , from baltimore on Jul 26, 2018

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Comment from Hotel Management

Jul 30, 2018 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

2 out of 5

Not good a choice

Hotel over booked. Had 5 people in a 1 bed, pull out couch. Our son slept on te floor. At check in requested extra pillows and blankets. Did not come. Pulled out the bed under the couch, it was dirty. Called front desk to get extra sheets, pillows and blankets. 20 mins later no one came. Went to the front desk to request same items. Finally got items after 45 mins of waiting. Lobby is on the 10th floor. Very strange.

Posted by , from Franklinton, nc on Dec 29, 2017

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Comment from Hotel Management

Jan 24, 2018 by Adam

Thank you for choosing the Hyatt Place Charlotte Downtown for your stay. I do apologize that your stay fell short of your expectations. I hope that you will provide us an opportunity to show you that this is not our typical operating procedure. We look forward to serving you again in the near future!

1 out of 5

NEVER AGAIN

Pros: Centrally located in the heart of Charlotte.
Cons: The hotel has so much potential. Management needs to be replaced. They are destroying the property by not having proper oversight. It's a shame.
Location: Much to do, as the hotel is centrally located. There are restaurants and sports events all around the area.
My family and I have been traveling to Charlotte, NC for many years and have stayed at most major hotels in the city. This hotel is by far the worst hotel we have stayed at. Quick details are as follows: Pros: The hotel has very friendly staff. To mention a few, Paul at the front desk is an absolute gem and should be kept at all costs and possibly promoted. Cheryl was also very helpful at the front desk. Elizabeth from housekeeping (evening staff) is priceless and goes above and beyond at all times, impressive considering she is the only evening housekeeper for the entire hotel. The evening maintenance staff was also very good (although there is only one person on the maintenance team). The valet parking team was always very professional. Cons: Everything else, including domestic violence within the hotel!! On Wednesday, July 12, 2017, there was a husband and wife fist fighting in the hallways of the hotel, which ended in a bloody ordeal. No hotel security was seen anywhere. Upon arrival our bed was dressed with bloody linens. Lights were not functioning in the bathroom. There were multiple door stoppers missing. We didn't have a remote control for the TV's in our suite. We got overcharged with incidental charges to the tune of $600, which practically ate up our vacation budget and forced us to have to cancel many activities we had planned. The layout of suite needs serious improvement. TVs that don't face the furniture in the living room + kitchens under-stocked.

Posted by , from New York, NY on Jul 14, 2017

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5 out of 5

Great City Hotel

Pros: Staff, Location, and Cleanliness
Cons: N/A
The hotel was in a perfect area downtown. The room was gorgeous and the staff was extremely helpful and friendly. It's only two blocks away from the spectrum center which makes it perfect for staying over night for events.

Posted by on Mar 14, 2017

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About the Hyatt Place Charlotte Downtown

Location 222 South Caldwell Street, Charlotte, NC 28202

Property Features

Hyatt Place Charlotte Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 2000 square feet (186 square meters). A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Place Charlotte Downtown. Parking is available for a fee. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (11.8 km / 7.3 mi)
  • Train station: Charlotte Station (3.3 km / 2.1 mi)
  • Metro station: 3rd St - Convention Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Downtown offers 172 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries and hair dryers. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 459 East Third Street
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Please note the hotel charges a nightly valet parking fee for guests who use the service. For more details, please contact the office using the information on the reservation confirmation received after booking.

The check-in location differs from the property location. To check in, guests will need to go to 459 East Third Street
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 28 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte Downtown
  • Hyatt Place Hotel Charlotte Downtown
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Hotel
  • Hyatt Charlotte Charlotte
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Downtown Charlotte
  • Hyatt Place Charlotte Downtown Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.