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Hyatt Place Charlotte Downtown

3-star property
222 South Caldwell Street, Charlotte, NC 1-855-201-7819
4.3 out of 5
Very good!
See all 34 travelocity Reviews

"I really liked the the restaurant Fahrenheit overlooking the city. The breakfast was also the delicious and all the staff was very exceptional ,courte ... " More

By a verified traveler on Sun 12 Mar 2023

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Hotel Description

3-star hotel near Spectrum Center

Charlotte Center City stay

Within a 10-minute walk of this Charlotte Center City hotel, you'll find Spectrum Center and Charlotte Convention Center. NASCAR Hall of Fame and EpiCentre are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and free full breakfast.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Apr 6 - Apr 7

Suite, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Charlotte Downtown ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Charlotte Downtown

Everyone (10) Couples (11) Family (7)
2 out of 5
While the staff that was there was fine, I felt as though my experience was not worth what I paid. Our room was not completely reset (no toiletries stocked and toilet paper used). The singular elevator also made it difficult to get around the hotel. The valet was seriously understaffed. If we have to valet our cars and pay that much for parking each night the service needs to be more efficient. We only waited 20-30 minutes for our car but others said they had been waiting over an hour.

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 21, 2023 by Jafad Mwamburi, AGM

Thank you for your feedback. We want to truly apologize that your overall experience with us did not meet your expectations. We apologize that you were not made aware of updated in-room soap, shampoo and conditioner dispensers that are installed in shower/tub area to limit the waste of standard hotel toiletries that Hyatt is moving away from. We understand your frustration with our valet service and have brought this to their leadership's attention.We hope to be better staffed on busier weekends and have a faster flow with hotel and restaurant traffic. Our local vendors are working diligently on our elevators and due to delay on manufacturing parts, it is causing a longer wait time to get this resolved. We apologize for this inconvenience and hope to get this resolved soon.

5 out of 5
I really liked the the restaurant Fahrenheit overlooking the city. The breakfast was also the delicious and all the staff was very exceptional ,courteous, and their hospitality was number 1. The room was super clean and very comfortable

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 14, 2023 by Jafad Mwamburi, AGM

Thank you for your feedback!We are happy to read that you enjoyed your experience with us, and we hope to see you again.

3 out of 5
Hotel was convenient to the spectrum center, restaurants, bars, museums. Valet for checkin needed more workers but after that it was easy to get in and out. Only one elevator worked in the hotel, so wait time was longer or everyone crammed onto the elevator. Carpet needs to be replaced in hotel, it smells old. At least two more Pillows need to be on the bed.

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 15, 2023 by Jafad Mwamburi, AGM

Thank you for your feedback!We want to apologize for the longer waiting time due to us only having one active elevator. Our local vendor is working diligently and due to delay on needed parts that are out of our control, it is taking longer to get our other elevator up and running. We have passed on the feedback on our carpets and will work to get these touched up and get rid of this odor. We also apologize for the inconvenience of our valet team being understaffed. We have addressed this with our valet leadership to make sure they are heavily staffed on busy nights when we have our hotel and restaurant heavy traffic.

5 out of 5
Convenient to spectrum center. Only one elevator because other was broken. Long lines to get up and downstairs

Posted by on Mar 11, 2023

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Comment from Hotel Management

Mar 15, 2023 by Jafad Mwamburi, AGM

Thank you for your feedback!We want to truly apologize that we currently only have one elevator working. Our local vendor is working diligently and the delay on needed parts is causing a longer waiting time to get this resolved.

5 out of 5

Posted by on Feb 26, 2023

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Comment from Hotel Management

Mar 22, 2023 by Jafad Mwamburi, AGM

Thank you for rating us a 5 out of 5!

5 out of 5
We liked the valet parking, the check in process, the view out the window, the decor of the hotel and the taste of the inclusive breakfast.

Posted by on Dec 18, 2022

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Comment from Hotel Management

Dec 21, 2022 by Jafad Mwamburi, AGM

Thank you for your feedback. We are glad you enjoyed your stay with us.

3 out of 5
Vella parking for overnight.. or park on the street at your own risk…

Posted by on Dec 13, 2022

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Comment from Hotel Management

Dec 21, 2022 by Jafad Mwamburi, AGM

Thank you for your feedback. We apologize that our valet parking option did not meet your expectations.

5 out of 5
Everything

Posted by on Dec 11, 2022

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Comment from Hotel Management

Dec 21, 2022 by Jafad Mwamburi, AGM

Thank you for rating us a 5 out of 5!

4 out of 5

Posted by on Nov 27, 2022

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5 out of 5

Posted by on Nov 27, 2022

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About the Hyatt Place Charlotte Downtown

Location 222 South Caldwell Street, Charlotte, NC 28202

Renovations + Closures

The following facilities or services will be unavailable from March 13 2022 to September 1 2023 (dates subject to change):

  • Swimming pool

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Outdoor pool

The following facilities are closed on Sunday and Monday:

  • Outdoor pool

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt Place Charlotte Downtown. For a fee, parking is available. This 3-star Charlotte hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Full breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Charlotte Station (3.4 km / 2.1 mi)
  • Metro station: 3rd St - Convention Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Charlotte Downtown offers 172 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with premium satellite channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM. An additional breakfast is available daily for a fee.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.The check-in location differs from the property location. To check in, go to 459 East Third Street To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in for this property is located on the 10th floor.

The check-in location differs from the property location. To check in, guests will need to go to 459 East Third Street
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Long-term renters welcome

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Long-term renters welcome. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 38 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Charlotte Downtown
  • Hyatt Place Hotel Charlotte Downtown
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Hotel
  • Hyatt Charlotte Charlotte
  • Hyatt Place Charlotte Downtown Hotel
  • Hyatt Place Charlotte Downtown Charlotte
  • Hyatt Place Charlotte Downtown Hotel Charlotte

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.