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"Tried to check in at 1 and they wanted to charge me $50. I said forget it. " More

By a verified traveler on Mon 19 Oct 2020

Hotel Description

3.5-star hotel near Johnson & Wales University - Charlotte

City center stay

With a stay at this Charlotte Center City hotel, you'll be within half a mile (1 km) of Johnson & Wales University - Charlotte and 2 miles (3 km) of EpiCentre. Bank of America Stadium and Spectrum Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and free newspapers.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 187 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include room service, hair dryers, and safes. Housekeeping is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$98* Per night/room May 6 - May 7

Room, Accessible, Bathtub (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Treat Yourself Amenity)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Treat Yourself Amenity)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Charlotte ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Charlotte

Everyone (5) Couples (2)
3 out of 5
Tried to check in at 1 and they wanted to charge me $50. I said forget it.

Posted by , from Chicago on Oct 19, 2020

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Comment from Hotel Management

Oct 20, 2020 by Elizabeth Sanders

Thank you for your feedback

5 out of 5

Posted by on Aug 29, 2020

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Comment from Hotel Management

Aug 31, 2020 by Elizabeth Sanders

Come back soon.

5 out of 5
Nice hotel would stay again, nice staff and comfortable beds and conviently in downtown.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 24, 2019 by Elizabeth Sanders

Happy to hear you enjoyed your stay. We look forward to welcoming you back.

5 out of 5
Loved the cookies! Love the location! Parking was easy.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Elizabeth Sanders

Thank you for your review. We look forward to seeing you in the future.

3 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

Sep 22, 2020 by Elizabeth Sanders

We hope that you will choose us the next time you are in Charlotte.

2 out of 5
Over all,it was comfortable and okay. Though I’d recommend to others, if still mention my experiences. The “disappointing” ratings were due to some inconveniences such as: Luggage Cart: coming in, we had so much luggage and when I asked if there were some to help us bring it up, the lady at the desk said,” unfortunately we don’t”. It was a lot for a couple a child. Luggage cart II: there was only ONE cart for the entire hotel. When departing, we were couldn’t use the cart since it was in use by someone else. No complimentary breakfast: Maybe it was me, but I didn’t not see the print where it indicated that I had to pay for parking and there want complimentary breakfast Daily charge for parking Maybe it was me, but I didn’t not see the print where it indicated that I had to pay for parking and there want complimentary breakfast Starbucks: When ever I went for coffee, there wasn’t a server present.

Posted by on Jul 8, 2018

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Comment from Hotel Management

Jul 17, 2018 by -Emily, FOM

I am sorry to hear about your experience with luggage assistance during arrival and departure. I will review this service with our staff to ensure top notch service is received for all our guest. We will continue to go over your feedback and work towards continuous improvement. Thank you again for your time and business. Have a wonderful day!

4 out of 5

Two night wedding celebration

Pros: see above
Cons: see above
Location: pretty far from everything but visited Subway, Starbucks around the corner(5 minutes). Again, much time at wedding venue on Tryon St. all weekend.
Good to Pleasing(room comfort. nice bed, good shower, courteous staff)..... except for high priced restaurant on site/add on for parking with no other options....you would think for $100+ per night you could park your car. No additional amenities offered was disappointing. Card was run mid stay for $50.00 to cover any expenses....never told about this,. just discovered on bank statement. At checkout, no one told me we were charged extra for anything....phone call confirmed $28.00 for two nights parking.(Staff at checkout indicated "No charge" when we checked in because I asked...) Yikes! $22.00 balance to be credited back in 3-5 days. In addition...no coffee for early risers in lobby or lounge area to sit and read.....restaurant not open til 7 am(Breakfast was not included in room pricing) Did use restaurant once for a late night dessert...2 slices cheesecake(small slices)...with tax and tip as I waited at the front desk($24.00). Wise of us to avoid eating any meals there.

Posted by , from NC on Apr 18, 2016

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5 out of 5

Nice hotel, convenient to Downtown Charlotte

Pros: Proximity to downtown Charlotte.
Cons: New, more comfortable mattresses.
Location: NASCAR Hall of fame, delicious restaurants.
Clean, modern hotel in a great location, within walking distance to explore downtown Charlotte. We also really enjoyed the warm cookie on arrival! It was an easy drive to excellent restaurants and the airport as well .

Posted by , from Boston, MA on Sep 24, 2015

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2 out of 5

Not exactly all we anticipated

Pros: Comfortable beds
Cons: Publish rates for in-room wi-fi and parking
Location: Be careful venturing out
Free wi-fi was only available downstairs in the business center, room appeared to be clean at first-we then discovered loose, long black hairs on the top of the bed linens and on the floor in the bathroom. We arrived around 7pm in the evening and wanted to walk to a restaurant, but after walking a couple of blocks and seeing the folks who were hanging out on the street corners and city benches, we decided to grab some sandwiches and hike it back to the hotel room.

Posted by , from SC on Aug 11, 2014

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About the DoubleTree by Hilton Hotel Charlotte

Location 895 W Trade St, Charlotte, NC 28202

Property Features

DoubleTree by Hilton Hotel Charlotte offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Charlotte. Parking is available for a fee. This 3.5-star Charlotte hotel is smoke free.

  • 187 guestrooms or units
  • 8 levels
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (14.6 km / 9.1 mi)
  • Train station: Charlotte Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Charlotte offers 187 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.

Orchards Restaurant - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Self parking fee: USD 18 per night (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte DoubleTree
  • Charlotte DoubleTree Hotel
  • DoubleTree Charlotte
  • DoubleTree Hilton Charlotte
  • DoubleTree Hilton Hotel Charlotte
  • DoubleTree Hotel Charlotte
  • Hilton DoubleTree Charlotte
  • Hilton Hotel Charlotte
  • Doubletree By Hilton Charlotte
  • DoubleTree by Hilton Hotel Charlotte Hotel
  • DoubleTree by Hilton Hotel Charlotte Charlotte
  • DoubleTree by Hilton Hotel Charlotte Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.