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4.1 out of 5

"We rolled into town later than we thought due to a slight time change and couldn’t find a meal because of the restrictions brought on by COVID so had ... " More

By a verified traveler on Sun 09 Aug 2020

Hotel Description

3-star hotel near EpiCentre

Charlotte Center City stay

A stay at this Charlotte Center City hotel places you steps from Bank of America Corporate Center and a 5-minute walk from EpiCentre. Charlotte Convention Center and Spectrum Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and laundry facilities and free newspapers are also offered.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 181 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, hair dryers, and phones.

Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Sep 28 - Sep 29

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Courtyard by Marriott Charlotte City Center ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Charlotte City Center

Everyone (5) Couples (1) Family (3)
4 out of 5
We rolled into town later than we thought due to a slight time change and couldn’t find a meal because of the restrictions brought on by COVID so had to make dinner from the snack bar. Staff was incredibly helpful. We were a bit put off by the majority of other guests who didn’t feel the need to wear a mask in the elevator or lobby.

Posted by , from Arlington, VA on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by General Manager

Tully, Thank you for staying with the Courtyard. We have placed signage in all of our areas requesting and implementing social distancing and to wear a mask. We do follow up with the majority of them and will continue to do so. Thank you for bringing this to our attention. Regards, John Tanner

1 out of 5

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 23, 2020 by David

Thank you for staying with us.

4 out of 5
When I checked in on Friday night, I needed to be somewhere by 7 am the next morning so I asked when the breakfast bar opened and was told 6:30. This was acceptable and so I did not make plans to get breakfast somewhere else. The next morning I came down and saw the breakfast bar was closed, and was told that it opens on 7 on weekends. I stayed to get breakfast and was late as a result. Not sure why front desk told me the breakfast place opens at 6:30 when the next morning it was opening at 7, and I asked during checkin when it was confirmed I was only staying for a single night.

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 10, 2020 by Manager

Thank you for your review. I apologize for the miscommunication with our breakfast times. I will review with our newer employees. I hope that when you travel to Charlotte, you will once again stay with the Courtyard. Safe Travels, John Tanner General Manager

5 out of 5
Cute and clean. In walking distance to so many bars and restaurants.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 4, 2019 by Guest Care Team

We are glad you enjoyed your visit to Charlotte. Thank you for your 5 star rating!

5 out of 5
I was pleased with the parking and location. It felt just like every other courtyard. My standards were met.

Posted by , from St Augustine FL on Feb 10, 2019

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Comment from Hotel Management

Feb 12, 2019 by Guest Care Team

Thank you for taking the time to rate your stay experience. We are pleased to hear that we delivered a true Courtyard experience. Come back and see us!

4 out of 5
Nice hotel downtown. Close to restaurants. For the money I was disappointed that the room didn’t have wine glasses and a wine opener. The room was very clean and had a unique shape.

Posted by on Oct 28, 2018

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Comment from Hotel Management

Oct 30, 2018 by Guest Services

Thank you for taking the time to share your experience. We appreciate your feedback and will take your comments into consideration!

5 out of 5

Great location

We had a very nice stay. Room was comfortable. Good location to restaurants.

Posted by on Jan 22, 2018

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Comment from Hotel Management

Jan 30, 2018 by Guest Services

Thank you for taking the time to review your stay experience. We appreciate your feedback. Come back and see us!

3 out of 5

Great location

The only negative was that I arrived at 11:00, to check in, and they said it would be about an hour. Despite the desk people doing everything they could, I did not get into my room until 2:00. Had I been able to check in as, promised, I would have given the hotel all 5s.

Posted by on Oct 29, 2015

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4 out of 5

Enjoyed my stay

Pros: Close restaurants, Free Internet, Quiet
Cons: expensive parking
I came to Charlotte for a medical conference and decided to stay at the Marriott based on past experience with the company. I was not disappointed. My room was great, a queen sized bed with a couch, coffee table, and desk which allowed me to get some work done while I was there. The bed was comfortable (though I wish the pillows were firmer). Near lots of restaurants and the convention center/other hotels. Free wireless though it was kind of slow. Flat screen tv. One downside is that the parking is expensive ($10/day) and the parking garage is very convoluted. Overall I enjoyed my experience at this Marriott and will continue to use this company for my hotel needs!

Posted by , from DC on Apr 5, 2012

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5 out of 5

The hotel was very nice and conveniently located for the golf tournament.

Pros: Close restaurants, Quiet, friendly staff
Cons: parking - extra charge
I came to Charlotte for the Quail Hollow Championship on the PGA Tour. My stay was very comfortable and I recall having two very nice conversations with the staff about the downtown area. There were a variety of restaurants within walking distance as well as plenty of nightlife. I would certainly recommend the hotel.

Posted by , from Atlanta, GA on Apr 13, 2011

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About the Courtyard by Marriott Charlotte City Center

Location 237 S Tryon St, Charlotte, NC 28202

Renovations + Closures

The following facilities or services will be unavailable from July 15 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities
  • Swimming pool

Property Features

Courtyard by Marriott Charlotte City Center offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2200 square feet (204 square meters). A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Courtyard by Marriott Charlotte City Center. For a fee, parking is available. This 3-star Charlotte hotel is smoke free.

  • 181 guestrooms or units
  • 4 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Charlotte-Douglas Intl. Airport (CLT) (11.2 km / 7 mi)
  • Train station: Charlotte Station (2.7 km / 1.7 mi)
  • Metro station: 3rd St - Convention Center Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Charlotte City Center offers 181 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.

The Bistro - Onsite bistro. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • UnionPay
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 10 per person (approximately)
  • Self parking fee: USD 28 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Charlotte City Center
  • Courtyard Marriott Charlotte City Center
  • Courtyard Marriott Hotel Charlotte City Center
  • Marriott Charlotte City Center
  • Marriott Charlotte City Center Courtyard
  • Marriott Courtyard Charlotte City Center
  • Courtyard Marriott Charlotte City Center Hotel
  • Charlotte Courtyard
  • Courtyard By Marriott Charlotte City Hotel Charlotte
  • Courtyard by Marriott Charlotte City Center Hotel
  • Courtyard by Marriott Charlotte City Center Charlotte
  • Courtyard by Marriott Charlotte City Center Hotel Charlotte

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.