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"Great place to stay " More

By a verified traveler on Sun 05 Jun 2022

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Hotel Description

4-star hotel near Charlotte Convention Center, connected to the convention center

City center retreat

Within a 15-minute walk of this Charlotte Center City hotel, you'll find Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 miles (5 km).

Poolside dining

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129* Per night/room Oct 31 - Nov 1

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Charlotte Hotel ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Charlotte Hotel

Everyone (16) Couples (2) Family (7)
5 out of 5
Great place to stay

Posted by on Jun 5, 2022

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Comment from Hotel Management

Jun 11, 2022 by Hotelmgmt

Christopher, thank you for your kind compliments. We loved welcoming you to Sheraton Charlotte Hotel and hope to share our warm hospitality with you again soon!

2 out of 5
Close to BOA stadium Check in was delayed 2 hrs AC in first room didn’t work

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 27, 2022 by Hotelmgmt

While we're happy our location worked well for your visit, Curtis, we're disheartened to learn of the delay you faced at check-in and the malfunctioning AC unit in your guest room. This is certainly not the experience we hope to deliver for our guests and we will be reviewing your feedback internally so we can work to improve our service and ensure all of our guest rooms are properly maintained. We sincerely apologize for your inconvenience and hope for another chance to create a better stay for you.

4 out of 5
I loved that parking was convenient. I wish that they had refrigerators in the room,

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 22, 2022 by Hotelmgmt

It was a pleasure providing a seamless stay here at Sheraton Charlotte Hotel, Rodney, and we thank you for the lovely review! Be sure to ask our team about a refrigerator for your room the next time you book. We do have them available upon request! All of us at Sheraton Charlotte Hotel will be eagerly awaiting your return to earn that fifth star. Until then!

3 out of 5

Posted by on Jan 16, 2022

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5 out of 5
Not a bad property. Thank you.

Posted by , from COLUMBIA on Nov 29, 2021

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Comment from Hotel Management

Dec 3, 2021 by HotelMgmt

Thank you David for choosing to stay with us at Sheraton Charlotte. We are happy you enjoyed your stay and look forward to welcoming you back again.

5 out of 5
Everything was very nice , but when we arrived there was no early check in because no hot water on the property

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 4, 2021 by HotelMgmt

Geri, although we are happy you had a pleasant stay, we do regret we were unable to provide you with an early check-in. Thank you for choosing Sheraton Charlotte for your visit to the area. We look forward to greeting you again.

4 out of 5
I liked the cleanliness of the room. I liked the lobby area. However, I thought this was a smoke-free facility, but I smelled smoke everyday of my stay on my hall seemingly coming from the room next to me or the one next to it. Also, the outside property next to the parking lot was trashy. The tall guy with grey hair who spoke with a strong foreign dialect wasn't very customer friendly. The only thing he said after asking for my dirver's license and credit card was "the elevantor down there to the left." I was not aware of the room cleaning schedule, breakfast, parking or any other ammenities.

Posted by on Jul 30, 2021

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3 out of 5
I was disappointed that after I had prearranged and paid for a king suite that my room had been given to someone else. This was a birthday surprise that didn't go as well as planned

Posted by on Jun 3, 2021

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4 out of 5
Beautiful hotel. COVID restrictions left us without room service & only 1 coffee pod. Not okay.

Posted by on Apr 2, 2021

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5 out of 5
Beautiful hotel. And the staff was so professional and warming. I truly enjoyed my stay.

Posted by , from Raleigh, NC on Jun 8, 2020

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Property Features

Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 68195 square feet (6335 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 68195 sq ft of conference space
  • 6335 sq m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Charlotte Station (5.6 km / 3.5 mi)
  • Metro station: Stonewall Station (0.9 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.

Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 18.00 for adults, USD 8.00 and USD 18.00 for children (approximately)
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Sheraton Hotel
  • Sheraton Charlotte
  • Sheraton Charlotte Hotel
  • Sheraton Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel
  • Sheraton Charlotte Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel Charlotte

You should know

  • The seasonal pool will open May 29 and close September 06.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.