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"I liked the cleanliness of the room. I liked the lobby area. However, I thought this was a smoke-free facility, but I smelled smoke everyday of my s ... " More

By a verified traveler on Fri 30 Jul 2021

Hotel Description

4-star hotel in Charlotte Center City, connected to the convention center

City center retreat

Within a 10-minute walk of this Charlotte Center City hotel, you'll find Marshall Park and NASCAR Hall of Fame. Charlotte Convention Center and Harvey B. Gantt Center for African-American Arts + Culture are also within 2 miles (3 km).

Poolside dining

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the 29 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

LCD TVs

The 305 guestrooms offer LCD TVs with cable channels, along with coffee/tea makers and hair dryers. Other amenities include safes, phones, and ironing boards. Housekeeping is available on request.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136* Per night/room Oct 3 - Oct 4

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Charlotte Hotel ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Charlotte Hotel

Everyone (14) Couples (1) Family (5)
4 out of 5
I liked the cleanliness of the room. I liked the lobby area. However, I thought this was a smoke-free facility, but I smelled smoke everyday of my stay on my hall seemingly coming from the room next to me or the one next to it. Also, the outside property next to the parking lot was trashy. The tall guy with grey hair who spoke with a strong foreign dialect wasn't very customer friendly. The only thing he said after asking for my dirver's license and credit card was "the elevantor down there to the left." I was not aware of the room cleaning schedule, breakfast, parking or any other ammenities.

Posted by on Jul 30, 2021

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3 out of 5
I was disappointed that after I had prearranged and paid for a king suite that my room had been given to someone else. This was a birthday surprise that didn't go as well as planned

Posted by on Jun 3, 2021

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4 out of 5
Beautiful hotel. COVID restrictions left us without room service & only 1 coffee pod. Not okay.

Posted by on Apr 2, 2021

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5 out of 5
Beautiful hotel. And the staff was so professional and warming. I truly enjoyed my stay.

Posted by , from Raleigh, NC on Jun 8, 2020

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1 out of 5
Terrible, parking was extra and garage access is sketchy in feeling and room key for gate access never worked properly. Security did not patrol garage, a couple was sleeping in their car. Ice Machine on my floor was broken so I took stairs down one flight to get ice and a grown man was asleep in the stairwell so apparently security in your establishment is top notch. A fight broke out at the bar the one evening I spent in your hotel and security escorted patron out abruptly. And simpler things like a stain on the comforter, ripped pillow cases and a shower curtain that is unable to protect water from escaping due to the rack placed directly in its paths purpose. My city view which I paid extra for turned out to be a view of the garage and highway. Worst hotel experience ever so I took the time to write this which I never do reviews because it is easy to overlook a few things but this experience was terrible from start to finish.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 31, 2020 by HotelMgmt

While we sincerely appreciate your openness, please know that our hotel is very serious about the safety and security of all of our guests. We have very firm policies in place and regret if you left our property with a different lasting impression. What you have described is quite disheartening and uncharacteristic of our property and we will follow up on your candid feedback internally with our entire Management Team. That said, we wish we could have changed your impression while you were still here and hope to learn more information about your experience to ensure that all outstanding issues are addressed. Thank you for your time and we look forward to having an opportunity to restore your confidence in us in the near future.

5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by HotelMgmt

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

4 out of 5

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by HotelMgmt

Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

2 out of 5
This is the worst Sheraton hotel we have ever stayed in. Lobby and atrium is nice and however the rooms were terrible. We stayed in March, the hotel and rooms were renovated in November/December. Our room only had hot water in the sink. The shower was only cold. Talked to 4 different people about getting it fixed, and it was never resolved. Saw a maintenance technician in the hallway, he came and said "yeah it is not hot". He attempted to fix the problem but was unable. The paint in the bathroom was peeling really bad - which didn't bother us, however likely why they turned the hot water way down. If you want towels I would suggest bringing your own. The cleaning crew took our towels (4 of them) and left us two. Called to the desk and rather unfriendly staff member brought two up. One which had blue and pink dye stains all over it. The indoor pool was Ok - again no towels. The hot tub did not work, or at least the heaters did not work just the jets. Be prepared to spend $25/day for valet parking. The $20 parking is two blocks from the hotel.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 30, 2019 by HotelMgmt

Thank you for your candor and for taking the time to share your comments with us. We only get one chance to make a first impression and we’re disheartened that your stay fell short of not only your expectations but the high standard that we set for ourselves. It was disappointing to read of the overall maintenance of your guest room, and while it was great to know that you were able to get in touch with us for assistance during your visit, we were sorry that the interactions did not fully resolve the issues to your utmost satisfaction. Your feedback has been shared with our Management Team to review internally and ensure all outstanding concerns are followed up on. We hope that upon your return to the Queen City, you’ll reconsider and give us another chance to restore your trust and provide you with the Sheraton experience you expected and deserved.

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by HotelMgmt

Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by HotelMgmt

It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit.

Property Features

Sheraton Charlotte Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 68195 square feet (6335 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • 68195 sq ft of conference space
  • 6335 sq m of conference space
  • Coffee shop
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Charlotte Station (4.3 km / 2.7 mi)
  • Metro station: Stonewall Station (0.9 km / 0.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.

Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 18.00 for adults, USD 8.00 and USD 18.00 for children (approximately)
  • Self parking fee: USD 23.50 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Sheraton Hotel
  • Sheraton Charlotte
  • Sheraton Charlotte Hotel
  • Sheraton Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel
  • Sheraton Charlotte Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel Charlotte

You should know

  • The seasonal pool will open May 29 and close September 06.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.