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 Charlotte •1 Room
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Sheraton Charlotte Hotel

4-star property
555 South McDowell Street, Charlotte, NC 1-855-201-7819
4.4 out of 5
Excellent!
See all 25 travelocity Reviews

"Check-in was easy, the place is clean, and staff are very helpful!! " More

By a verified traveler on Sun 03 Mar 2024

Points Of Interest

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Hotel Description

Hotel near Charlotte Convention Center, connected to the convention center in Charlotte

Uptown Charlotte stay

Within a 15-minute walk of this Uptown Charlotte hotel, you'll find Charlotte Convention Center and Spectrum Center. Bank of America Stadium and Fillmore Charlotte are also within 3 miles (5 km).

Poolside dining

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the seasonal outdoor pool, bar/lounge, and rooftop terrace.

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$161* Per night/room May 12 - May 13

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Charlotte Hotel ratings based on 25 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Charlotte Hotel

Everyone (14) Couples (4) Family (2)
5 out of 5
Check-in was easy, the place is clean, and staff are very helpful!!

Posted by on Mar 3, 2024

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Comment from Hotel Management

Mar 6, 2024 by HotelMgmt

It's fantastic to hear that you had a smooth check-in experience, appreciated the cleanliness of our place, and found our team attentive, Shanecua! Your positive feedback is greatly valued as it affirms we're on the right track in creating an enjoyable and hassle-free experience for our guests hee at Sheraton Charlotte Hotel. Thank you for taking the time to share your experience, and we look forward to the opportunity to welcome you back!

5 out of 5
I arrived early on the day of my reservation, and they accompanied me with a room right away. Staff was friendly and cordial.

Posted by on Feb 19, 2024

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Comment from Hotel Management

Feb 22, 2024 by HotelMgmt

Steve, it's great to hear that we were able to accommodate you with a room right away upon your early arrival here at Sheraton Charlotte Hotel. We understand how important a smooth check-in process is to start your stay off on the right note. Our staff aims to be not only friendly but also cordial, ensuring all our guests feel welcomed and valued from the moment they step into our establishment. Your acknowledgment of their efforts is truly appreciated. We look forward to the opportunity to serve you again, ensuring your next visit is just as seamless and enjoyable.

5 out of 5
Very clean and the views were amazing! The customer service that was given from the beginning to end was truly great! Will definitely book again with this hotel

Posted by on Feb 18, 2024

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Comment from Hotel Management

Feb 22, 2024 by Hotelmgmt

How delightful to read we won you over with our stunning views and stellar service here at Sheraton Charlotte Hotel. We would be honored to host you again anytime and hope your next trip will be soon!

4 out of 5

Posted by on Nov 20, 2023

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Comment from Hotel Management

Dec 10, 2023 by Hotelmgmt

We appreciate your positive rating, Chad, and hope to see you again soon for another great stay!

5 out of 5

Posted by on Sep 23, 2023

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Comment from Hotel Management

Oct 14, 2023 by Hotelmgmt

Thank you for your five-star rating, Melissa! We hope to be your preferred property whenever your travels bring you to the area!

5 out of 5
The room card doesn’t work for exit the parking lot

Posted by on Aug 1, 2023

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Comment from Hotel Management

Aug 1, 2023 by Hotelmgmt

Thank you for your perfect rating of the Sheraton Charlotte Hotel! We are glad you enjoyed your stay, but we do apologize for any inconvenience you experienced with parking. Our team will discuss your feedback, and we hope for the opportunity to host you again soon!

5 out of 5
The staff were all very helpful & friendly & the hotel was clean.

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 1, 2023 by Hotelmgmt

We’re glad you enjoyed staying with us, Bruce! It was a pleasure welcoming you to the Sheraton Charlotte Hotel and we appreciate you taking a moment to highlight our caring service and commitment to cleanliness. We look forward to creating another five-star experience for you soon!

5 out of 5

Posted by on Feb 6, 2023

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Comment from Hotel Management

Mar 6, 2023 by Hotelmgmt

Pamela, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

5 out of 5
Very good

Posted by on Dec 30, 2022

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Comment from Hotel Management

Dec 31, 2022 by HotelMgmt

Thank you for your compliments, Luis. We hope you can return soon and enjoy more of our comforts and amenities here at Sheraton Charlotte Hotel! See you then!

5 out of 5

Posted by on Dec 11, 2022

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About the Sheraton Charlotte Hotel

Location 555 South McDowell Street, Charlotte, NC 28204

Property Features

Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 68195 square feet (6335 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. This Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 68195 sq ft of conference space
  • 6335 sq m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Charlotte Station (5.6 km / 3.5 mi)
  • Metro station: McDowell Street Tram Stop (0.7 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.

Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00–18.00 for adults, and USD 8.00–18.00 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Sheraton Hotel
  • Sheraton Charlotte
  • Sheraton Charlotte Hotel
  • Sheraton Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel
  • Sheraton Charlotte Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel Charlotte

You should know

  • The seasonal pool will open May 29 and close September 06.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.