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"great stay.. lovely city views from the room.. everyone very professional and super nice. easy walk to the Spectrum center and down town .. " More

By a verified traveler on Mon 09 Jul 2018

Hotel Description

4-star hotel near Charlotte Convention Center, connected to the convention center

Heart of Charlotte

Within a 15-minute walk of this Charlotte Center City hotel, you'll find Charlotte Convention Center and NASCAR Hall of Fame. Spectrum Center and EpiCentre are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 17 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy the fitness center.

WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 305 guestrooms offer WiFi and 24-hour room service. Coffee/tea makers, hair dryers, and safes are also available.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$95* Per night/room Nov 28 - Nov 29

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Charlotte Hotel ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Charlotte Hotel

Everyone (14) Family (1)
5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by HotelMgmt

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

4 out of 5

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by HotelMgmt

Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

2 out of 5
This is the worst Sheraton hotel we have ever stayed in. Lobby and atrium is nice and however the rooms were terrible. We stayed in March, the hotel and rooms were renovated in November/December. Our room only had hot water in the sink. The shower was only cold. Talked to 4 different people about getting it fixed, and it was never resolved. Saw a maintenance technician in the hallway, he came and said "yeah it is not hot". He attempted to fix the problem but was unable. The paint in the bathroom was peeling really bad - which didn't bother us, however likely why they turned the hot water way down. If you want towels I would suggest bringing your own. The cleaning crew took our towels (4 of them) and left us two. Called to the desk and rather unfriendly staff member brought two up. One which had blue and pink dye stains all over it. The indoor pool was Ok - again no towels. The hot tub did not work, or at least the heaters did not work just the jets. Be prepared to spend $25/day for valet parking. The $20 parking is two blocks from the hotel.

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 30, 2019 by HotelMgmt

Thank you for your candor and for taking the time to share your comments with us. We only get one chance to make a first impression and we’re disheartened that your stay fell short of not only your expectations but the high standard that we set for ourselves. It was disappointing to read of the overall maintenance of your guest room, and while it was great to know that you were able to get in touch with us for assistance during your visit, we were sorry that the interactions did not fully resolve the issues to your utmost satisfaction. Your feedback has been shared with our Management Team to review internally and ensure all outstanding concerns are followed up on. We hope that upon your return to the Queen City, you’ll reconsider and give us another chance to restore your trust and provide you with the Sheraton experience you expected and deserved.

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by HotelMgmt

Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by HotelMgmt

It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit.

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by HotelMgmt

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

1 out of 5
The room was next to construction and it looked like someone had just finished working in there or they were using it. No towels, and I missed a dinner engagement waiting for towels. (And some were from the hotel next door) and from check in at 3pm drilling and hammering kept me from resting. I called down 4 times and they said it would stop at 8pm, but it didn’t. And I heard work till hours later. A huge mirror was leaning against the wall and it could have crushed someone. And the toilet ran.

Posted by on Dec 16, 2018

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5 out of 5
great stay.. lovely city views from the room.. everyone very professional and super nice. easy walk to the Spectrum center and down town ..

Posted by on Jul 9, 2018

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5 out of 5
Our stay was very pleasant. Friendly staff, clean rooms, nice restaurant and bar area

Posted by on Feb 12, 2018

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5 out of 5
enjoyed our stay - walking distance to a lot - room had a great view - nice amenities - small beds

Posted by on Sep 3, 2017

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Property Features

Sheraton Charlotte Hotel offers its guests an indoor pool, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 50734 square feet (4713 square meters) and includes a conference center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 2 bars or lounges
  • 50734 sq ft of conference space
  • 4713 sq m of conference space
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (11.8 km / 7.3 mi)
  • Train station: Charlotte Station (4.3 km / 2.7 mi)
  • Metro station: Stonewall Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Craft City Social Club - This gastropub specializes in Latin American cuisine and serves lunch and dinner. Open daily.

City Lights Rooftop - Onsite rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 18.00 for adults, USD 8.00 and USD 18.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 10.95 per day (rates may vary)
  • Self parking fee: USD 23.50 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per night
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Sheraton Hotel
  • Sheraton Charlotte
  • Sheraton Charlotte Hotel
  • Sheraton Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel
  • Sheraton Charlotte Hotel Charlotte
  • Sheraton Charlotte Hotel Hotel Charlotte
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.