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4.6 out of 5

"The property looked like it needed an update. Carpets in halls, elevators, and rooms were dirty and stained. Our toilet leaked, leaving a puddle in ... " More

By a verified traveler on Mon 17 May 2021

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Hotel Description

3-star hotel near Crabtree Valley Mall

Crabtree stay

With a stay at this Crabtree hotel, you'll be within half a mile (1 km) of Crabtree Valley Mall and 2 miles (3 km) of Laurel Hills Park. Shelley Lake Park and North Hills Shopping Center are also within 3 miles (5 km).

Renovated in 2017

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include on-the-go breakfast, free self parking, and an area shuttle.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$138* Per night/room Oct 30 - Oct 31

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Homewood Suites by Hilton Raleigh - Crabtree Valley ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites by Hilton Raleigh - Crabtree Valley

Everyone (5) Couples (1) Family (1)
5 out of 5

Posted by on Feb 9, 2022

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3 out of 5

Posted by on Jan 29, 2022

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3 out of 5
The property looked like it needed an update. Carpets in halls, elevators, and rooms were dirty and stained. Our toilet leaked, leaving a puddle in the bathroom (rm 407). And the bed was uncomfortable. Felt old. While the room was clean, it was also very worn.

Posted by on May 17, 2021

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Comment from Hotel Management

May 26, 2021 by Shelia Miller

Thank you for your candid feedback. My sincere apologies that we failed to meet your expectations. I have shared your comments with the relevant department heads for review and improvement.

4 out of 5
I think they need some renovations of the rooms. I use to go there quite a bit and they has wash cloths tied in the form of ducks. They had duck pillows on the bed and they had seeing kits and short caps. They also had cups by bathroom sink and it seems like better soap.

Posted by on May 8, 2021

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Comment from Hotel Management

May 26, 2021 by Shelia Miller

Thank you for your feedback. My sincere apologies that we failed to meet your expectations. I have shared your comments with the relevant department heads for review and improvement.

5 out of 5

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by General Manager

Thank you for taking a moment to share your experience as our guest! We hope to welcome you back again soon!

5 out of 5

Great hotel for short or long term stay

Pros: Helpful friendly staff. Room very nice.
Cons: Nothing
Location: Great location behind Crabtree Valley Mall. Easy access to interstate.
First time staying at the Homewood Suites. My son recommended it and I was very satisfied. The suite was spacious and well equipped. Breakfast offered wide variety of food and the breakfast staff was friendly. Didn't make any suppers but menu sounded good.

Posted by on May 1, 2016

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5 out of 5

Shaw University Review

Pros: Clean room, polite and concern workers.
Cons: Nothing - Keep the same staff.
Location: Next to a beautiful mall. Great eating places. Great area.
My family and I enjoyed our stay at this hotel. We recommend it to anyone. The price was right, the breakfast was outstanding( different items to choice from) and the people were very helpful.

Posted by , from Maryland on Mar 28, 2015

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4 out of 5

good hotel and location for the price

good hotel and location for the price. would recommend for an overnight. longer stay not so much.

Posted by , from florida on Feb 7, 2011

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5 out of 5

Great location, great staff, have stayed there since they opened.

Pros: Free breakfast, Close restaurants, Quiet
You can't beat the location. Very comfortable accommodations. This is my first choice whenever I am in Raleigh (at least 3 times per year). Excellent value.

Posted by on Feb 3, 2011

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5 out of 5

A comfortable and peaceful stay

I was impressed with the hotel's setting. It was almost residential, yet, easy acces to malls, restarurants and parks. The suite was well appointed and very comfortable. It was as nice as staying at home. Also, the patio and pool were great! Shaded and enclosed, you thought you were in your rich neighbor's backyard. We will come back to this hotel the next time we need to stay in Raleigh!

Posted by on Jul 3, 2010

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About the Homewood Suites by Hilton Raleigh - Crabtree Valley

Location 5400 Homewood Banks Dr, Raleigh, NC 27612

Property Features

Homewood Suites by Hilton Raleigh - Crabtree Valley offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. A free area shuttle within 3 mi is available. Barbecue grills, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Homewood Suites by Hilton Raleigh - Crabtree Valley. Self parking is free. A complete renovation of Homewood Suites by Hilton Raleigh - Crabtree Valley was completed in 2017. This 3-star Raleigh hotel is smoke free.

  • 1 building
  • 137 guestrooms or units
  • 7 levels
  • Built in 1998
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Homewood Suites by Hilton Raleigh - Crabtree Valley offers 137 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. This Raleigh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Crabtree
  • Homewood Suites Hilton Crabtree
  • Homewood Suites Hilton Crabtree Hotel
  • Homewood Suites Hilton Crabtree Hotel Raleigh Valley
  • Homewood Suites Hilton Raleigh Crabtree Valley
  • Homewood Suites Hilton Raleigh Crabtree Valley Aparthotel
  • Homewood Suites Hilton Crabtree Valley Aparthotel
  • Homewood Suites Hilton Crabtree Valley
  • Homewood Suites by Hilton Raleigh Crabtree Valley
  • wood Suites Hilton Raleigh Cr
  • Homewood Suites by Hilton Raleigh Crabtree Valley
  • Homewood Suites by Hilton Raleigh - Crabtree Valley Hotel
  • Homewood Suites by Hilton Raleigh - Crabtree Valley Raleigh

You should know

  • The seasonal pool will open in May and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.