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Woodcliff Hotel and Spa

4-star property
199 Woodcliff Dr, Fairport, NY 1-855-201-7819
4.1 out of 5
Very good!
See all 19 travelocity Reviews

"It was my birthday weekend, and I booked a 2 queen bed executive room. At check-in, I was told that they overbooked my room and upgraded my room to a ... " More

By a verified traveler on Thu 27 Feb 2020

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Hotel Description

4-star guestrooms with free WiFi

Fairport retreat

You'll find Powder Mills Park and Eastview Mall within 2 miles (3 km) of this hotel. Casa Larga Vineyards and Riedman Fish Hatchery are also within 3 miles (5 km).

9-hole golf course

This smoke-free hotel features a golf course, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. You'll appreciate the indoor pool, bar/lounge, and snack bar/deli.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$145* Per night/room Feb 13 - Feb 14

Executive Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Woodcliff Hotel and Spa ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Woodcliff Hotel and Spa

Everyone (14) Couples (3) Family (2)
2 out of 5
Not what I expected for this class hotel. The hotel including all furnishings and rugs throughout outdated, dirty and in need of updating. Scuffed and dirty hotel walls as you walk to your room. No microwave in room so no need to bring any restaurant food back to your room. We noticed black spots on the bathroom ceiling and no bathroom fan, so most likely developing mold. Hotel was hard to find as it is located on what appears to be an office complex area- when you reach the end of the hill, you realize the last, bigger building must be the ‘hotel. The hotel sign itself was not very big. The staff was polite. The best service we received was on our 2nd night by bartenders Andy and I believe the young lady was Christine. Very kind and attentive to us while serving us drinks and some light food before calling it a night. No housekeeping at night. Had to wait for close to an hour for front desk to drop off toilet paper and shower gel after I went downstairs to request in person. The bed was comfortable and appeared to have very clean linens. I wish I had more positive feedback, but unfortunately I did not find anything luxurious or renowned to this hotel. Not worth the money. Understaffed and in dire need of renovations.

Posted by on Dec 12, 2022

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4 out of 5
It was a great stay

Posted by on Nov 10, 2022

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2 out of 5

Posted by on Aug 23, 2022

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1 out of 5
I got bit by bed bugs and they so called “checked the room.” Didnt find nothing but yet I got 5 fresh bites on my back. They wouldn’t give me my money back , even with evidence.

Posted by on Apr 10, 2021

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5 out of 5
It was my birthday weekend, and I booked a 2 queen bed executive room. At check-in, I was told that they overbooked my room and upgraded my room to a suite!! Love it!!! The room was awesome, and so were the amenities.

Posted by , from New York on Feb 27, 2020

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Comment from Hotel Management

Feb 27, 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

4 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 13, 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

5 out of 5
Love having a view in the back. Looks down on the gazebo and outdoor pool and see the city lights. Have been here at least a dozen times. Always come for the spa for a couples massage (excellent!) and stay the night.

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 24, 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

1 out of 5
We checked in and they said we would be on the second floor above a wedding. I had no idea that the sounds would be so loud it would be like we were a member of the wedding party. Absolutely no help from the front desk. 10:51 at night and the base is so loud there is no ignoring it. Too bad I can't give a negative rating.

Posted by on Aug 26, 2019

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4 out of 5

Posted by on Aug 12, 2019

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5 out of 5

Posted by on Aug 4, 2019

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About the Woodcliff Hotel and Spa

Location 199 Woodcliff Dr, Fairport, NY 14450

Property Features

Woodcliff Hotel and Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 6035 square feet (561 square meters) and includes conference space. A seasonal outdoor pool, a health club, and a spa tub are also featured at the business-friendly Woodcliff Hotel and Spa. Free valet parking is available. This 4-star Fairport hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 6 levels
  • 6035 sq ft of conference space
  • 561 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Woodcliff Hotel and Spa offers 236 accommodations with MP3 docking stations and minibars. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM and 9:00 AM.

Horizons Restaurant - This restaurant serves breakfast, brunch, dinner, and light fare. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Ice skating nearby
  • Snowshoeing on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Mountain biking nearby
  • Health or beauty spa nearby

Spa Services

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 20.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Woodcliff Fairport
  • Woodcliff Hotel
  • Woodcliff Hotel Fairport
  • Woodcliff
  • Lodge At Woodcliff
  • Hotel At Woodcliff
  • At Woodcliff Hotel
  • Woodcliff Hotel and Spa Hotel
  • Woodcliff Hotel and Spa Fairport
  • Woodcliff Hotel and Spa Hotel Fairport

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.