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"There were a couple springs popping into my back in The bed. The pillows were lumpy and square shaped. And there was no hot water at all. And th ... " More

By a verified traveler on Thu 22 Jun 2023

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Hotel Description

Hotel near Discovery Park in Sacramento

Downtown Sacramento stay

Your stay at this Downtown Sacramento hotel places you within 2 miles (3 km) of Discovery Park and Golden 1 Center. Sacramento River Water Intake Structure and Sacramento River are also within half a mile (1 km).

Free perks

Free self parking is available and the hotel's front desk is staffed around-the-clock. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A computer station and luggage storage are also provided.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room Sep 28 - Sep 29

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Sacramento North ratings based on 24 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Sacramento North

Everyone (10) Couples (4) Family (7)
3 out of 5
There were a couple springs popping into my back in The bed. The pillows were lumpy and square shaped. And there was no hot water at all. And they charged two credit cards.

Posted by on Jun 22, 2023

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Comment from Hotel Management

Jun 23, 2023 by RR

Dear JeremyThank you for choosing Sure Stay and taking the time to share your feedback. We investigated your concerns and found your Visa Card charged for the stay

1 out of 5
I am expecting a FULL REFUND. When I arrived at 4PM I found out there was on going construction and the pool was closed. NOT ACCEPTABLE. The whole point of the weekend was to lay around the pool and visit with family

Posted by on May 1, 2023

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Comment from Hotel Management

May 1, 2023 by RR

Dear ChristinaThank you for choosing to stay with us and sharing your concerns. The construction next door has damaged the pool and it is closed for maintenance. the cancellation policy is 24 hours. Please feel free to contact us at the hotel number for any assistance.

5 out of 5

Posted by on Dec 26, 2022

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5 out of 5
Close to my event and affordable n

Posted by on Dec 6, 2022

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3 out of 5

Posted by on Oct 31, 2022

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3 out of 5

Posted by on Oct 17, 2022

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5 out of 5
locations

Posted by on Sep 26, 2022

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5 out of 5

Posted by , from Yreka on Jun 27, 2022

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4 out of 5
Property was clean. Room was nice . Staff friendly. Breakfast was amazing. The area around the hotel felt a little sketchy but the hotel felt safe and secure. Would go back.

Posted by , from LOS BANOS on Apr 3, 2022

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Comment from Hotel Management

Apr 4, 2022 by General Manager

Thank you for your feedback

1 out of 5
If having a security guard, regular police, and homeless people all around then this is the place for you. I swear there were drug deals going down in the parking lot. I was checked into a room, went to open the door and was greeted with a very hostile woman wanting to know why I was coming into her room. We were given another room. When I checked in none of the staff bothered with masks and didn't care that people would come into the lobby without them as well. The room smelt horrible! The ice machine closest to the room didn't work, had to go all the way to outside the lobby's ice machine.

Posted by on Feb 12, 2022

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Comment from Hotel Management

Mar 21, 2022 by Christina George - Gen Manager

Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

About the SureStay Plus Hotel by Best Western Sacramento North

Location 350 Bercut Drive, Sacramento, CA 95811

Property Features

Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. SureStay Plus Hotel by Best Western Sacramento North also features an ATM and a television in a common area. Self parking is free. This Sacramento hotel is smoke free.

  • 100 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sacramento Valley Station (2.5 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Sacramento North offers 100 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Sacramento hotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hub Hotel Sacramento
  • Hub Sacramento
  • SureStay Plus Hotel Best Western Sacramento North
  • SureStay Plus Best Western Sacramento North
  • SureStay Best Sacramento
  • Surestay Plus By Sacramento
  • SureStay Plus Hotel by Best Western Sacramento North Hotel
  • SureStay Plus Hotel by Best Western Sacramento North Sacramento

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.