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4.0 out of 5

"Great service at front desk, very clean and social distant " More

By a verified traveler on Tue 04 Aug 2020

Hotel Description

3-star guestrooms with free WiFi

Near the airport

You'll be within half a mile (1 km) of Millbrae Square Shopping Center and 2 miles (3 km) of Artichoke Joe's Casino with a stay here. Also, The Shops at Tanforan is within 3 miles (5 km) and South San Francisco Convention Center is within 6 miles (10 km).

Poolside dining

This motel features a restaurant, an outdoor pool, and a bar/lounge. Traveling for business? Take advantage of the free WiFi in public areas, laundry service, and conference space. Enjoy the fitness center and free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 219 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include WiFi, room service, and free local calls.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$66* Per night/room Dec 10 - Dec 11

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

SFO Airport Hotel, El Rancho Inn BW Signature Collection ratings based on 35 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SFO Airport Hotel, El Rancho Inn BW Signature Collection

Everyone (16) Couples (1) Family (14)
1 out of 5
The WORST hotel I have ever stayed at. Everything was bad from the way front desk answers their phone to the way they “greet” you when you check in and check out. No sense of hospitality whatsoever. I’m not sure why are in the line of customer service if they aren’t friendly or even in a good mood. Had horrible nights there as well with all the running around being done in the room above us and people fighting outside. Don’t stay here please save your money.

Posted by , from Los Angeles on Sep 7, 2020

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Comment from Hotel Management

Sep 7, 2020 by Rogers

I sincerely apologize you had such a bad experience, but there's no way to ever resolve a problem with an anonymous review.

5 out of 5
Great service at front desk, very clean and social distant

Posted by , from Seattle, wa on Aug 4, 2020

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Comment from Hotel Management

Aug 4, 2020 by Rogers

Thanks for staying with us. We appreciate your feedback!

5 out of 5
They had keys and all ready when I arrived. Whole check-in process took less than two minutes.

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 4, 2020 by Rogers

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great quality. Unfortunately the shuttle to the airport is shut down due to low demand during the corona virus pandemic. They made it up by setting an attractive price while maintaining high quality.

Posted by , from Boston on Jul 14, 2020

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Comment from Hotel Management

Jul 15, 2020 by Rogers

Thank you

1 out of 5
The room was fine. People outside yelling and screaming all night. The noise fro NYU’s train was also loud. So I spent the night and got 3 hours of sleep. Not worth the money. I mentioned it to the dude at the desk. Didn’t care.

Posted by , from Dubai on Jul 13, 2020

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Comment from Hotel Management

Jul 13, 2020 by Rogers

Thank you for your feedback. We will be addressing your concerns.

3 out of 5
Staff was nice. shuttle was smoky. pool and hot tub very uninviting, shuttle back to airport was excellent

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 24, 2020 by Rogers

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Rogers

Thanks for staying with us. We appreciate your feedback!

4 out of 5
.cleanliness, breakfast, helpfulness my shuttle request got mixed up. overall quite satisfied.

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 22, 2019 by Rogers

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Rogers

Thank you for your review and comments.

5 out of 5

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 5, 2019 by Rogers

Thanks for staying with us. We appreciate your feedback!

About the SFO Airport Hotel, El Rancho Inn BW Signature Collection

Location 1100 El Camino Real, Millbrae, CA 94030

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SFO Airport Hotel, El Rancho Inn BW Signature Collection offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly SFO Airport Hotel, El Rancho Inn BW Signature Collection also features tour/ticket assistance, concierge services, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis. This 3-star Millbrae motel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 6 buildings
  • Built in 1949
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (6.4 km / 4 mi)
  • Train station: Millbrae Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

SFO Airport Hotel, El Rancho Inn BW Signature Collection offers 219 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 45-inch flat-screen televisions come with premium digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Millbrae motel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Terrace Cafe - This poolside restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Veranda Bar - Onsite cocktail bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not provide bus parking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western El
  • Best Western El Rancho
  • Best Western El Rancho Inn
  • Best Western Plus El Rancho
  • Best Western Plus El Rancho Inn
  • Best Western Plus El Rancho Inn Millbrae
  • Best Western Plus El Rancho Millbrae
  • Best Western Rancho
  • Best Western Rancho Inn
  • El Rancho Best Western
  • Best Western Millbrae
  • Best Western Plus El Rancho Hotel Millbrae
  • Best Western Plus El Rancho Inn And Suites
  • Millbrae Best Western
  • El Rancho Inn Signature Collection
  • SFO Airport Hotel, El Rancho Inn BW Signature Collection Motel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.