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4.3 out of 5

"Sliding door opened half way will fall out into the room. This door is a hazard. I did put it in my comments after check in but heard nothing from ma ... " More

By a verified traveler on Sun 23 Oct 2022

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Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Westside Santa Cruz stay

Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Also, Ocean Street is within half a mile (1 km) and Pacific Avenue is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Enjoy the spa tub and free perks like continental breakfast and free self parking. A business center, free WiFi in public areas, and dry cleaning are also on offer.

Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$91* Per night/room Dec 15 - Dec 16

Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Santa Cruz ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn Santa Cruz

Everyone (6) Family (5)
3 out of 5
Sliding door opened half way will fall out into the room. This door is a hazard. I did put it in my comments after check in but heard nothing from management Room was clean and comfortable.

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 25, 2022 by Customer Care Team

Dear Launa, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Best wishes,Customer Care Team

5 out of 5

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 20, 2022 by Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

5 out of 5
Close to dining and amusement park

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jul 15, 2022 by front Desk

Glad to hear what convenient location

5 out of 5
Customer service was awesome and staff was very helpful!! My family loved this place plus it had a lot of cartoons for the kids to watch!! Best place ever!!!

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 8, 2021 by Guest Experience Team

Dear guest, we highly appreciate your in-depth review of your recent stay at our hotel. The entire staff is delighted with the fact that we could make your stay so wonderful. We believe that hospitality as an element is primarily personal and, it usually commences with a caring and dedicated team. Your feedback makes us proud and motivates us simultaneously. We hope to serve you soon! Best wishes, Customer Care Team

4 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by Guest Experience Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

4 out of 5
Rooms were clean, service was good. Pool was small but nice.

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Comfort Inn Team

We would like to thank you for taking the time to complete our online survey. We are delighted to know you enjoyed our overall service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you during your future visits to Santa Cruz.

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 7, 2021 by Guest Experience Team

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

4 out of 5
Parking was super tight. Too many spots for compact cars when most people travel in suvs.

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 14, 2021 by Comfort Inn Team

We would like to thank you for taking the time to complete our online survey and we are delighted that you enjoyed our accommodations but apologize that you were not satisfied with the parking situation. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

5 out of 5
Great hotel staff was is friendly and property is well maintained. Pool and jacuzzi was a perfect way to unwind before hitting the road again .

Posted by on Mar 27, 2021

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Comment from Hotel Management

Mar 30, 2021 by Front Desk Staff

Thank you for choosing to stay at our property. We are happy to read your stay was perfect. We do appreciate you taking the time to leave a review. Come see us again soon.

3 out of 5
Property needs updating, some of the facilities are worn such as the bed linen, bathroom faucet is rusted and leaking, bathroom walls are worn.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 11, 2019 by Customer Care Team

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

About the Comfort Inn Santa Cruz

Location 110 Plymouth St, Santa Cruz, CA 95060

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Outdoor pool
  • Spa tub

Property Features

Comfort Inn Santa Cruz offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. Comfort Inn Santa Cruz also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This Santa Cruz hotel is smoke free.

  • 62 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn Santa Cruz offers 62 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 47-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 75 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Santa Cruz
  • Comfort Inn Santa Cruz
  • Santa Cruz Comfort Inn
  • Comfort Inn Beach/Boardwalk Area Hotel Santa Cruz
  • Comfort Inn Santa Cruz Hotel
  • Comfort Inn Santa Cruz Hotel Santa Cruz
  • Comfort Inn Santa Cruz Hotel
  • Comfort Inn Santa Cruz Santa Cruz
  • Comfort Inn Santa Cruz Hotel Santa Cruz

You should know

  • Pool access available from 10:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.