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4.1 out of 5

"The room had an odd smell like rotting cucumbers. " More

By a verified traveler on Fri 20 Jan 2023

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Hotel Description

3-star hotel near Monterey Bay

Westside Santa Cruz stay

Within a 15-minute walk of this Westside Santa Cruz hotel, you'll find Ocean Street and Museum of History & Art at the McPherson Center. Museum of Art & History and Santa Cruz Museum of Art and History are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the spa tub and free buffet breakfast each morning.

Room, 1 King Bed with Sofa bed, Accessible (With Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$126* Per night/room Feb 5 - Feb 6

Room, Multiple Beds, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Santa Cruz ratings based on 25 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Santa Cruz

Everyone (12) Couples (1) Family (9)
4 out of 5
The room had an odd smell like rotting cucumbers.

Posted by on Jan 20, 2023

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Comment from Hotel Management

Jan 20, 2023 by GM

Thank you for the information

5 out of 5
Great property, good location - easy walk to beach, dining and shopping.

Posted by , from SEATTLE on Nov 6, 2022

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Comment from Hotel Management

Nov 7, 2022 by GM

Thank you for the rating and comments

5 out of 5

Posted by on Apr 22, 2022

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5 out of 5
The valet service is excellent.

Posted by on Feb 18, 2022

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Comment from Hotel Management

Feb 21, 2022 by GM

Thank you for the rating and comments.

5 out of 5

Posted by on Nov 22, 2021

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3 out of 5
Location good. Staff rude. I felt like i was interrupting their talking when i needed their help. I apologized for interupting and i shouldnt have had to.

Posted by on Oct 30, 2021

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Comment from Hotel Management

Nov 1, 2021 by GM

Thank you for the feedback

3 out of 5
The property was very clean and modern. The rattling/vibrating fan inside the air conditioner made it a difficult night's sleep unfortunately.

Posted by , from Plymouth on Oct 12, 2021

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Comment from Hotel Management

Oct 13, 2021 by GM

Thank you for the feedback we will be investigating the item you described.

4 out of 5
New clean hotel with gym, pool and breakfast.

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 10, 2021 by GM

Thank you for the rating

3 out of 5
Nice clean hotel. We got there an hour early. They told us our room was ready, but we’d have to pay $40 to check in early - that was a new one for me. No housekeeping services “due to COVID”. Only valet parking, but the parking folks were great.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 1, 2021 by GM

Thank you for the rating and feedback

2 out of 5
Rooms were not ready over an hour after posted check-in time. Staff didn't seem to care.

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 25, 2021 by GM

Thank you for the feedback

About the Hyatt Place Santa Cruz

Location 407 Broadway, Santa Cruz, CA 95060

Property Features

Hyatt Place Santa Cruz offers its guests an outdoor pool, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. The business-friendly Hyatt Place Santa Cruz also features a terrace, a front desk safe, and an ATM. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Santa Cruz hotel is smoke free.

  • 106 guestrooms or units
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Sofa bed
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Santa Cruz offers 106 air-conditioned accommodations with designer toiletries and irons/ironing boards. Accommodations are furnished with sofa beds and desks. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 19.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Santa Cruz Hotel
  • Hyatt Place Santa Cruz Hotel
  • Hyatt Place Santa Cruz Santa Cruz
  • Hyatt Place Santa Cruz Hotel Santa Cruz

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.