Within a 10-minute walk of this Westside Santa Cruz motel, you'll find Ocean Street and Santa Cruz Beach Boardwalk. Santa Cruz Main Beach and Sky Glider are also within half a mile (1 km).
This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Express check-out is also provided.
Nov 10, 2022 by Hotel Management
Our sincere apologies for the inconvenience caused to you. We are very disappointed to learn that despite our best efforts we could not make your stay a comfortable one. Our intention is always to make our guests feel comfortable and pleasant. Which is why the front desk person asked you several times if you were absolutely certain that she could stay parked by your room until the end of her shift or until a parking spot became available that would fit her truck as to not block any guests from parking or exiting the parking. Although we do not have assigned parking, we do our utmost best to provide a convenient and hospitable stay. In regards to the location of your room, the budget/basic queen rooms are facing the street side. We have pictures showing the proximity of the rooms to the street and the different amenities associated with the two different room types. We are transparent about the difference between our single queen rooms because we are firm in our belief that it is absolutely vital that our future guests know if a particular room will fit their needs. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. Thank you for taking the time to share your valued comments. Sincerely,
Jan 13, 2022 by Hotel Management
Hello Tina. Thank you for your kind review! We are very pleased to learn that we were able to make your stay extraordinary. We hope we will continue to have the honor of hosting you for any future stays in Santa Cruz. Best regards,
Sep 4, 2019 by Hotel Management
Hello. Thank you for your feedback. Please know, we are committed to providing quality service to each of the guests we are honored to serve. I apologize we were not able to provide that quality during your visit. It is a shock to hear that you were not satisfied with the cleanliness of your room. We are known for clean, comfortable rooms at a competitive rate and it is very disappointing to hear we did not meet your needs. Thank you so much for taking the time to review your stay. Please consider giving us another opportunity.
Aug 28, 2019 by Hotel Management
Hello JandM. Thank you for taking the time to give us some feedback on your recent stay. I apologize for falling short in meeting your needs for your stay. We have coffee available in the lobby for our guests in addition to having a coffee maker in the rooms. Our front desk provides additional hair dryers as well. I hope you will give us another opportunity so we may show you the dedication of our staff in providing our guests with clean, comfortable rooms. Thank you for your time.
May 26, 2019 by Vijay Panchal
Thank you for being a guest! We are very happy to hear you enjoyed your stay with us! We pride ourselves in being a clean property in a convenient location at an affordable price. Thank you for your time in writing this review. We hope you will stay with us again.
Jan 29, 2019 by Vijay Panchal
Thank you for your feedback.
Feb 4, 2019 by Vijay Panchal
Thank you for your time in writing a positive review. We are very happy to hear that your stay was pleasant and met your needs.
Riverside Inn & Suites Santa Cruz offers its guests a vending machine and express check-out. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Santa Cruz motel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Riverside Inn & Suites Santa Cruz offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch LED televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), SafeStay (AHLA - USA), and Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.