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The Aqua Pacific Hotel

0-star property
330 Ocean St., Santa Cruz, CA 1-855-201-7819
4.1 out of 5
Very good!
See all 10 travelocity Reviews

"Close to the boardwalk " More

By a verified traveler on Mon 21 Aug 2023

Points Of Interest

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Hotel Description

Hotel near Ocean Street in Santa Cruz

Heart of Santa Cruz

With a stay at this Westside Santa Cruz hotel, you'll be within half a mile (1 km) of Ocean Street and 2 miles (3 km) of Santa Cruz Beach Boardwalk. Santa Cruz Wharf and Monterey Bay are also within 3 miles (5 km).

Outdoor pool

This hotel features an indoor pool and a seasonal outdoor pool. Guests will appreciate free perks like free self parking and WiFi in public areas. The front desk is staffed around-the-clock and concierge services are on offer.

Classic 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$81* Per night/room Apr 21 - Apr 22

Deluxe Room 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Double Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

King Room with Jacuzzi Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room 1 King Bed - ADA

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Single Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Aqua Pacific Hotel ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Aqua Pacific Hotel

Everyone (3) Couples (3) Family (2)
5 out of 5
Good stay

Posted by on Nov 6, 2023

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Comment from Hotel Management

Dec 22, 2023 by Owner

Thank you for your glowing review and for being a loyal guest. We can't wait to welcome you back for another fantastic stay in the future! RegardsThe Aqua Pacific Management

5 out of 5
Close to the boardwalk

Posted by on Aug 21, 2023

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5 out of 5

Posted by on Jul 26, 2023

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5 out of 5
Be y happy with my stay.

Posted by on Jul 26, 2023

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1 out of 5

Posted by on Jul 23, 2023

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1 out of 5
Rude host and the room was not available. We had to go home.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 17, 2023 by TJ

We tried to point you in the right direction, allowed you to come in and use our restroom. Looked up a great location for a 1/3 of the price. We weren’t rude. We had already come up with a solution to a 3rd party over booking. You wanted to argue over something that wasn’t going to exist no matter how difficult it was to understand. We’re sorry for your experience and we would’ve wanted nothing more than to accommodate you, but we didn’t make your reservation, nor was it expected. Again, we are truly sorry. Next time give us holler and we’ll make it sure thing. Safe travels

5 out of 5
The staff is very friendly and relaxed. The room very clean and comfortable and new. Great TV options. Lots of options for food and entertainment in walking distance. All around good experience. Next time we'll have to try the heated pool!

Posted by , from San Rafael on Jun 24, 2023

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Comment from Hotel Management

Jul 17, 2023 by TJ

Thank you for your review! We really do appreciate the love. Til next time. Safe travels.

4 out of 5

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jul 17, 2023 by Th

Thank you for your review! We really do appreciate the love. Til next time. Safe travels.

5 out of 5
Office manager very nice. Front desk folks very kind. The parking felt safe. The pool & spa in terrible disrepair super clean room, new bathroom, beds very comfortable- just don’t expect amenities no lobby, no coffee, etc. but there is strong Wi-Fi with clean minifridge & microwave

Posted by on Jan 22, 2023

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Comment from Hotel Management

Feb 23, 2023 by Tj

Thank you for the stellar review!! We really do Appreciate it. We are still working on the pool area.. but as soon as I shut it down families check in and the kids are so eager to jump in I open it up and let them enjoy. I will be closing it down for good next week and completing the renovation. Unfortunately we do not have a lobby. Butttt we do have coffee makers in all of our rooms. Hope next time you visit we’ll be able to deliver all that we have to offer. Thank you again for choosing us during your trip. It means the world. Til next time. Safe travels.

5 out of 5
Was very modern and newly renovated. Had good TV for streaming netflix and a really nice bathroom.

Posted by on Oct 24, 2022

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Comment from Hotel Management

Oct 26, 2022 by TJ

Thanks for staying with us Sebastian. I'm glad that you enjoyed your trip! I appreciate you taking the time to leave an awesome review. It means a lot. Hope to see you again soon. I also appreciate the great advice. Thanks again for choosing us during your visit. Safe Travels. Cheers!

About the The Aqua Pacific Hotel

Location 330 Ocean St., Santa Cruz, CA 95060

Renovations + Closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:

  • Spa tub

Property Features

The Aqua Pacific Hotel offers its guests an indoor pool and a seasonal outdoor pool. WiFi is free in public spaces. The Aqua Pacific Hotel also features a vending machine, concierge services, and an elevator. Free self parking is available. Smoking is allowed in designated areas at this Santa Cruz hotel.

  • 36 guestrooms or units
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Aqua Pacific Hotel offers 36 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • IPod dock
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Canoeing nearby
  • Rafting nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Surf lessons - nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Fishing nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Cribs (infant beds) are available for USD 25.0 per day.

Pet Policy

  • Pets: USD 50.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • UnionPay
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Credit card pre-authorization
  • Guest accommodation is sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees
  • In-room microwave fee: USD 5
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 30 per day
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Aqua Pacific Inn
  • The Aqua Pacific Hotel Hotel
  • The Aqua Pacific Hotel Santa Cruz
  • The Aqua Pacific Hotel Hotel Santa Cruz

You should know

  • The seasonal pool will open April 01 and close October 31.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.