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4.5 out of 5

"Newly redone rooms. Very clean with nice bathroom with walk-in shower " More

By a verified traveler on Mon 14 Jun 2021

Hotel Description

Enjoy the free WiFi at this 3.5-star Seneca Falls hotel

In Seneca Falls

At this hotel, you'll be steps from National Women's Hall of Fame and Seneca Museum of Waterways and Industry. Women's Rights National Historical Park and It's A Wonderful Life Museum are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Free self parking, a coffee shop, and luggage storage are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 48 guestrooms also offer free WiFi and flat-screen TVs with digital channels. First-run movies, room service, and coffee/tea makers are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Jun 28 - Jun 29

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Large Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Gould Hotel ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Gould Hotel

Everyone (9) Couples (3) Family (2)
5 out of 5
Newly redone rooms. Very clean with nice bathroom with walk-in shower

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Bob

We are glad you enjoyedm your stay

4 out of 5
Right in the middle of a cute little downtown. Very chic hotel. Nice staff. Affordable. Extremely bummed that the restaurant was closed. Breakfast is not complimentary but offered. I wish the location had a small gym. But otherwise very pleasant stay and would stay here again!

Posted by on May 31, 2021

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Comment from Hotel Management

May 31, 2021 by guest Services

Thank you for taking the time to share your stay with us. We are so very please your enjoyed your stay and we look forward to seeing you again. Thanks

4 out of 5
The check in was poor but otherwise cute boutique hotel with amazing bed.

Posted by , from Buffalo, ny on Aug 8, 2020

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Comment from Hotel Management

Aug 9, 2020 by Anthony/GM

Hello, We appreciate your feedback. Can we ask what happened at check in? We apologize here as we are all for improving next time around! Hope to talk to you soon, Thank you, Anthony Manzari / General Manager

5 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 4, 2020 by Bob

Thank you

5 out of 5

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 17, 2020 by Bob

Thank you for your stay, we hope to see you again soon

4 out of 5

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 25, 2019 by Guest Services

Thanks for the great review

5 out of 5
I cannot say enough nice things about The Gould and their staff! We booked this hotel a month in advance of our road trip from Michigan to Maine, and back. We called the evening before our set arrival to cancel our reservation because we had a 10 hour drive ahead of us and some of our traveling companions were nervous about the drive in one day. They told us they would cancel our room, but if we changed our mind they'd be happy to reinstate our reservation. The next day after eating a wonderful meal in Seneca Falls we walked over to The Gould and within 5 minutes they had both of our reservations reinstated. The rooms were gorgeous and chic, and you can't beat the price! The breakfast the next morning was amazing as well. I'd go back in a heartbeat.

Posted by on Sep 17, 2019

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5 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Guest Services

Thanks for the great review

2 out of 5
The rooms that we booked were not the room types we got. When we complained they threw Travelocity under the bus and refused to help us change or improve anything and said we had to call them. The next morning when I discovered that our bed had bloody sheets and clearly know neither of us had been bleeding like it I can only assume these were dirty sheets. When I complained of their reaction was very nonplussed although they did agree it was not appropriate, I was not really impressed with their response again. They said I had to call Travelocity when I asked for a rate reduction. I showed housekeeping the pictures of the sheets, told them about how the room was too hot, in our general displeasure with the hotel despite it’s very cute Decor. The customer service was pretty much nonexistent and inflexible. Yet after we left the hotel finally 40 minutes later they called me and offered a 40% room rate reduction and so we didn’t have to call Travelocity and deal with the problem that this should take care of it. However I did call Travelocity because to me it seemed quite a turnaround based on my previous conversations with them and indicated to me that they did not want Travelocity to be aware of internal housekeeping controls and issues in the property. So I let Travelocity know about my issues and made them aware that this this hotel really want to just undermine their service altogether , Based on my conversations with them.

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 6, 2019 by Guest Services

We are sorry we failed you on so many levels as you can see by all of our reviews this is very uncommon for our property and we are sorry you did not enjoy your stay. thanks

4 out of 5
Nice hotel, but plumbing appears to be insufficient. Tried to shower and couldn't get warm water - only ice or scalding. Had breakfast and tried to shower a second time, and that was better. Bed was hard as a rock.

Posted by on Jan 28, 2019

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Comment from Hotel Management

Feb 4, 2019 by Guest Services

Thanks for taking the time to share your stay with us we appreciate your feedback.

Renovations + Closures

The following facilities or services will be unavailable from February 1 2021 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Gould Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and room service (during limited hours). Free self parking is available. This 3.5-star Seneca Falls hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (88.6 km / 55.1 mi)
  • Parking: Free self parking

Room Amenities

The Gould Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with digital channels and first-run movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2015.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • First-run movies
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The Gould Hotel has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cribs (infant beds) are available for USD 15 per night.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A 13.0 percent city/local tax will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Crib (infant bed) fee: USD 15 per night
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gould Hotel Seneca Falls
  • Gould Hotel
  • Gould Seneca Falls
  • The Gould Hotel Hotel
  • The Gould Hotel Seneca Falls
  • The Gould Hotel Hotel Seneca Falls

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.