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4.0 out of 5

"Employees great, room very clean, included breakfast excellent. " More

By a verified traveler on Mon 30 Sep 2019

Hotel Description

Hotel near Syracuse University in Syracuse

Downtown Syracuse stay

A stay at this Downtown Syracuse hotel places you within half a mile (1 km) of Landmark Theatre and 2 miles (3 km) of Syracuse University. SUNY Upstate Medical University and Carrier Dome are also within 2 miles (3 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 47 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$60* Per night/room Mar 23 - Mar 24

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Downtown ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites Downtown

Everyone (7) Couples (1) Family (2)
5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 2, 2020 by GM

On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

5 out of 5
Employees great, room very clean, included breakfast excellent.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by GM

Thank you for the great review, which I will pass along to the entire team. I'm happy to hear that you enjoyed your stay from the moment you walked in. We work hard to make guests happy and hope to have you back soon!! :)

1 out of 5
The staff were not friendly nor accommodating. The room smelled of mold and there were insects. Additionally, someone with a key entered my room without proper knock or permission.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by GM

Thank you for staying with us and sharing your feedback. First I must apologize. I will reevaluate our quality control procedures and take corrective actions in regards to your feedback. I truly apologize for this experience at the Hotel. We normally have exceptional customer service with the entire staff and our Housekeeping Team is exceptional.

5 out of 5
Very clean and helpful staff parking was a big tight but secured area

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 17, 2018 by GM

Thank you for the positive feedback. We hope to see you again.

5 out of 5

Comfortable and clean

The room wasn’t huge but it was just fine for me. I appreciated the buffet breakfast and the USS Today newspapers.

Posted by on Jun 22, 2018

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Comment from Hotel Management

Jul 16, 2018 by RW

Thank you for the positive feedback. Robert Ward GM

4 out of 5

Walking distance to downtown.

Pros: Quiet and clean. Older building but rooms were all updated and very clean.
Cons: Small parking area.
In an older section of Syracuse. Walk to downtown and restaurants. Could get to everything we wanted to see without driving all over.

Posted by , from Marysville,WA on May 27, 2018

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Comment from Hotel Management

Jul 16, 2018 by RW

Thank you for the positive feedback. Robert Ward GM

4 out of 5

Its was nice and quite

Cooled for this Texas boy snowing the hole time I was there

Posted by on Apr 23, 2018

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3 out of 5

The counter lady could not speak much English.

The hotel was in a bad neighborhood. I would not take my family there again. I listened to the recommendation from Travelocity's rep bad move on my part.

Posted by , from g on Jul 18, 2017

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4 out of 5

Lower cost, clean motel close to downtown syracuse

Rooms updated nicely and very clean. Location, while close to downtown, was a little rough.

Posted by , from boston, ma on Apr 23, 2017

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Comment from Hotel Management

Apr 29, 2017 by Viraj

Hello Murph, Thanks for your feedback. Thank you Viraj

About the Quality Inn & Suites Downtown

Location 454 James Street, Syracuse, NY 13203

Property Features

Free breakfast is served. Public spaces have free WiFi. Quality Inn & Suites Downtown also features a fitness center, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Syracuse hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (11.2 km / 7 mi)
  • Train station: Syracuse Regional Transportation Center (3.8 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Downtown offers 47 air-conditioned accommodations with safes and coffee/tea makers. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Downtown
  • Econo Lodge Hotel Downtown
  • Econo Lodge Syracuse
  • Quality Inn Downtown Syracuse
  • Quality Downtown Syracuse
  • Quality & Suites Syracuse
  • Quality Inn & Suites Downtown Hotel
  • Quality Inn & Suites Downtown Syracuse
  • Quality Inn & Suites Downtown Hotel Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.