2/10 Terrible
Peggy B.
May 13, 2024
Disliked: Cleanliness
Worst VRBO Experience EVER
BEWARE!! I have stayed in MANY rental properties over the years and have NEVER had an experience like this. Beds were made but sheets not changed (visible hair and dirt), so we were up late doing laundry the first night. Dirty dishes in dishwasher and no dishwasher detergent in house. Dirty coffee pot and filter basket. 3 overflowing trash/recycling cans in backyard and trash on ground. No TP, paper towels, hand soap, tissues - meaning ZERO - we had to go to store before using the bathrooms! The house is a banged up rental furnished with yard sale junk. One queen bed is on two single frames, one of which is broken so the bed slopes downward on one side. Another queen bed has a broken post, so there is a sharp metal corner exposed. A bedroom lamp was broken, a curtain rod and drapes had fallen to the floor. There was no "welcome" letter or other instructions for the house at all, no checkout info, nothing. I was unable to reach the owner about the house conditions, so I called VRBO customer service, who could not reach her either. We left the house in much better condition than we received it. I have attempted to communicate with the owner, and requested a refund of the cleaning fee we paid, the "damage insurance" she required, and the first night of our four night stay since we spent it cleaning and stocking the house with basic necessities. Instead of being concerned or apologetic, she is accusing me of staging a scam by stealing supplies from her house!! Truly unbelievable.
Peggy B.
Stayed 4 nights in May 2024