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4.4 out of 5

"Everything was seamless from the valet to the bellman to check-in, easy and quick. Our room was ready but we went for a drink and the front desk calle ... " More

By a verified traveler on Sun 11 Jul 2021

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Hotel Description

Family-friendly 5-star resort near Old Town

Arcadia stay

Your stay at this Arcadia resort places you within 2 miles (3 km) of Old Town and Scottsdale Fashion Square. Scottsdale Waterfront and Camelback Mountain are also within 3 miles (5 km).

18-hole golf course

A golf course, a full-service spa, and 9 outdoor pools are all featured at this luxury resort. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Traveling on business? Take advantage of the 40 conference rooms, business center, and valet parking.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and Frette Italian sheets, the 585 guestrooms offer thoughtful touches like pillow menus and bathrobes. Other amenities include balconies, WiFi, and LED TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$446* Per night/room Jun 16 - Jun 17

Casita Suite, 1 Bedroom, Kitchen, 2nd Floor, Pool View

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Suite, 1 Bedroom, No View, Ground Floor

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Phoenician, a Luxury Collection Resort, Scottsdale ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Phoenician, a Luxury Collection Resort, Scottsdale

Everyone (4) Couples (2) Family (1)
5 out of 5

Posted by on Aug 31, 2021

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5 out of 5
Everything was seamless from the valet to the bellman to check-in, easy and quick. Our room was ready but we went for a drink and the front desk called us about 25 mins later to tell us our room was ready. The bellman brought our luggage and kindly went a refilled a cooler with ice and brought it back to us. Concierge made reservations for us at the hotel restaurants. The food at Mowery & Cotton was outstanding. Our waitress Pang, at the Tavern was amazing and beyond attentive. Room was perfect. My neice has difficulty walking and they made sure to put us in a room that was centrally located to the restaurants and the pool. They gave us a ride down to the Tavern restaurant by the golf course so you didn’t have to walk in the heat. Just outstanding. My only complaint would be the pool. It was 116 degrees outside and everyone was looking to the pool to cool off but the pool was so warm it felt terrible. I’m not familiar with how most hotels deal with extreme heat and if they are able to pump in cold water but it was a huge disappointment since we couldn’t use it as a way to cool down. We left after 30-minutes. This wouldn’t stop me from staying here again and again.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 13, 2021 by Director of Public Relations

Dear Guest, thank you for choosing to stay at The Phoenician. We are glad to know you were pleased with our outstanding service and comfortable rooms. We are dedicated to making each moment here a collectible experience and, your comments were a pleasure to read. We will enjoy sharing them with our courteous staff. We also appreciate you taking advantage of our hotel restaurant and sharing your experience online. However, we apologize for any frustration you experienced at our pool. We are grateful for your patience, and we are pleased you left the hotel with an overall good impression. Thank you again for your feedback, and we look forward to your next visit. Sincerely, Denise Seomin, Director of Public Relations

2 out of 5
The hotel was absolutely beautiful and in a great location in Scottsdale. I was shocked with the service that we received from such a highly rated hotel. We waited four hours to check in. It took us two hours to get two kids lunches at the pool, it took approximately 15 minutes waiting in line to ask a question at the front desk. I called one of the hotel restaurants to make a reservation, nobody answered so I called the front desk and they recommended walking over to the restaurant to make a reservation. I cannot get over the service at this hotel. We’ve had much better service at 3 star hotels compared to this hotel.

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 20, 2021 by Director of Public Relations

Dear Guest, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations appropriately for immediate attention. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Denise Seomin, Director of Public Relations

4 out of 5
Professional and friendly staff who go out of their way to be helpful. Heated pool complex is very nice as it is the Tennis program. JG restaurant on site is excellent as well

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 19, 2021 by Manager

Hello Valued Guest, Thank you for taking the time to share your honest feedback regarding your recent stay at The Phoenician. Your compliments were a pleasure to read, and we were delighted to learn that you were thoroughly spoiled by our associates. We will share your fantastic remarks with our management team and the entire staff. Thank you again, and we look forward to welcome you back very soon. Sincerely, Denise Seomin Director of Public Relations

5 out of 5
The property is very nice. Very good staff and very helpful people.

Posted by on Sep 7, 2019

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4 out of 5
Preferred the decor prior to remodel. It was classic, traditional and opulent. The contemporary look is similar to many other hotels. Nothing to distinguish it from the pack. The food choices in Mowrey and Cotten were also not what I expected based on prior visits. Choice is limited and too “Southern California “ for me. We ended up eating off the resort most of our stay. Obviously the changes are directed to a different crowd than it was previously. Was disappointed with this visit for those two reasons.

Posted by , from pittsburgh pa on Aug 28, 2018

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5 out of 5

Fabulous Large Resort

Pros: The hotel is in a great location and the grounds and facilities are immaculate. The desert garden was decorated for the holidays and was lovely.
Cons: It was perfect.
Location: The Phoenician is less than 2 hours from Sedona which is a wonderful day trip.
The Phoenician is a fabulous large resort on the edge of Scottsdale. We are a family of 5 and there was plenty of choices for everyone including tennis, bilking, pool, hot tub, kids club and golf. The service was very good even though the hotel was at capacity. The dining options were also great from the J & G steak house to the buffet breakfast to the food at the pool.

Posted by on Jan 4, 2018

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3 out of 5

Phoenician has scene its day.

Room and facilities just didnt impress for the cost........old and run down.

Posted by on Jan 1, 2016

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5 out of 5

loved this hotel.

Pros: Quiet, large room, beautiful bathroom, large balcony, great grounds
Room was large, bathroom clean, no noise, just relaxing, aahhhh. Would stay here again in a heartbeat.

Posted by on Aug 31, 2012

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1 out of 5

"I am so sorry" Was the common response from this hotel!

Pros: nice landscaping
Cons: Nothing close, No free Internet, poor service, closed restaurants, contemptuous staff
Physically stunning with well appointed but 'tired' rooms. From the bellman's non-smiling, contemptuous and aggressive delivery of bags; to the front desk clerk who chose to ignore me without acknowledgement for 5 minutes while he kept his head down in his computer, this was far from a 5 Diamond experience! My internet access was shut off for 12 hours for no explainable reason. I heard "I am so sorry" so many times, I thought it was their motto! The Hotel closed their three restaurants for two evenings while I was there leaving the exorbitant room service as the only option or leave the property which is about two miles from anything at all. That may have been a blessing as the food prices are unreasonably high for pretty average food. I asked for butter no less than three times from three different waitstaff at lunch and finished my meal without it. These are the indisputable facts of my experience. There is not enough room here for my 'opinion'. You should make your decision about this property based on the facts, not opinions! It should be easy to find a much better experience for much less money than they over charge for here.

Posted by , from Boston on Apr 19, 2011

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About the The Phoenician, a Luxury Collection Resort, Scottsdale

Location 6000 E Camelback Rd, Scottsdale, AZ 85251

Property Features

As a guest of The Phoenician, a Luxury Collection Resort, Scottsdale, you'll find a full-service spa, a golf course, and 9 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Event space at this resort measures 3655 square feet (340 square meters) and includes a conference center. A children's pool, a spa tub, and a sauna are also featured at the luxury The Phoenician, a Luxury Collection Resort, Scottsdale. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Scottsdale resort.

  • 585 guestrooms or units
  • 5 levels
  • 3655 sq ft of conference space
  • 340 sq m of conference space
  • Built in 1988
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 9
  • Children's pool
  • Waterslide
  • Outdoor tennis courts - 10
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Phoenician, a Luxury Collection Resort, Scottsdale offers 585 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Scottsdale resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • HD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

19th Hole - This restaurant serves breakfast and lunch.

The Marketplace - This coffee shop serves breakfast and lunch. Open daily.

The Phoenician Tavern - This pub serves lunch and dinner. Open daily.

Thirsty Camel - This bar specializes in southern cuisine and serves dinner and light fare. Open daily.

Kalio Kabobery - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 10 outdoor tennis courts. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

The Phoenician Spa has 24 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Number of treatment rooms 24
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.66 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.50 per 24-hour period (rates may vary)
  • Self parking fee: USD 23 per night
  • Valet parking fee: USD 38 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenician
  • Phoenician Hotel
  • Phoenician Hotel Scottsdale
  • Phoenician Scottsdale
  • The Phoenician Hotel Scottsdale
  • The Phoenician, Scottsdale Hotel Scottsdale
  • Phoenician Luxury Collection Resort Scottsdale
  • Phoenician Luxury Collection Resort
  • Phoenician Luxury Collection Scottsdale
  • Phoenician Luxury Collection
  • Phoenician Hotel Scottsdale
  • The Phoenician Hotel Scottsdale
  • The Phoenician
  • The Phoenician a Luxury Collection Resort Scottsdale
  • The Phoenician, a Luxury Collection Resort, Scottsdale Resort

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.