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4.0 out of 5

"I booked this hotel for the accomodations however the lobby bar/restaurant was never opened during my stay and there was no hot breakfast available as ... " More

By a verified traveler on Tue 06 Apr 2021

Hotel Description

3.5-star hotel near Chandler Fashion Center

Close to airport

A stay at this hotel places you within half a mile (1 km) of Chandler Fashion Center and 3 miles (5 km) of San Marcos Golf Course. Chandler Center for the Arts and Lone Butte Casino are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the spa tub and perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 197 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, refrigerators, and coffee/tea makers are also available.

One King Bed, Hearing-Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Jun 4 - Jun 5

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Suite, Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Phoenix Chandler ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Phoenix Chandler

Everyone (4) Couples (1)
3 out of 5
I booked this hotel for the accomodations however the lobby bar/restaurant was never opened during my stay and there was no hot breakfast available as advertised. The beds were very uncomfortable leaving myself and my party of 25 with daily back and neck pain. The location was very good and thankfully amenities were within close proximity. The staff were very professional courteous and accommodating during my stay.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

Thank you for staying at our hotel. We are pleased to know you liked our associates and enjoyed our ideal location, but we regret the discomfort you had with the mattress. Your comments have been shared appropriately to improve our guest experience. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Also, we regret your disappointment with our breakfast. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Bill Taylor General Manager

5 out of 5

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 16, 2021 by Lauren - Operations Manager

Thank you for taking the time to give us valuable feedback. We hope to welcome you back again soon.

5 out of 5

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 29, 2021 by General Manager

We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hilton Phoenix Chandler. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. Sincerely, Bill Taylor General Manager

5 out of 5
We liked the cleanliness of the room and hotel. Bed and pillows we’re very very comfortable. We Liked the option of a bar and Resturant in hotel. Only complaint I have is no sleep timer on TV or channel list in room for easy reference. Charged too much for in room water too.

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by General Manager

Thank you for staying at Hilton Phoenix Chandler. We are delighted to read how much you liked your well-maintained room and that you slept well on our comfortable beds. However, we regret not meeting some of your expectations. We appreciate your kind review and hope you will be back to see us again soon. Sincerely, Bill Taylor, General Manager

5 out of 5

Nice and clean hotel

Clean and quiet. Friendly staff. Great location close to shopping.

Posted by , from bellingham wa on Dec 27, 2017

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Comment from Hotel Management

Dec 28, 2017 by Bill

Corinn, Thank you for the great review. Glad to see that you enjoyed your stay. Hope to see you again soon! Bill Taylor General Manager

4 out of 5

Staff is always friendly and willing to help

Pros: The friendly staff
Cons: I had higher standards of cleanliness in the rooms - especially the bathroom.
Location: There is a mall in walking distance and a lot of restaurants and shops. Sidewalks surround so places are walkable.
No matter what time of morning or night the staff is extremely friendly and willing to help. The rooms are kept relatively clean for such an expensive establishment.

Posted by , from Columbus, OH on Mar 24, 2015

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1 out of 5

Worst corporate event ever.

Their corporate events liaison is petty, rude, and arrogant. The room and service were terrible. From the cockroaches to the absence of garbage cans, the place was dirty. The price was misquoted as low, and was in fact ridiculously high. We typically get two full days of space for what we paid for a couple hours at the Phoenix-Chandler Hilton. We got taken, and now you can avoid it by booking your corporate events somewhere else. There are plenty of better options.

Posted by on May 11, 2010

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About the Hilton Phoenix Chandler

Location 2929 West Frye Road, Chandler, AZ 85224

Property Features

Hilton Phoenix Chandler offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 17000 square feet (1530 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Phoenix Chandler. The hotel can provide concierge services and wedding services. Self parking and valet parking are free. This 3.5-star Chandler hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 17000 sq ft of conference space
  • 1530 sq m of conference space
  • Built in 2009
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Sky Harbor International Airport (PHX) (26.6 km / 16.5 mi)
  • Metro station: Chandler Fashion Center Transit Center (0.7 km / 0.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Phoenix Chandler offers 197 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Chandler hotel provides complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 15 and USD 30 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Chandler Phoenix
  • Hilton Hotel Chandler Phoenix
  • Hilton Phoenix Chandler
  • Hilton Phoenix Chandler Hotel
  • Hilton Phoenix Chandler Hotel Chandler
  • Hilton Phoenix Chandler Hotel
  • Hilton Phoenix Chandler Chandler
  • Hilton Phoenix Chandler Hotel Chandler

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.