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"Enjoyed our stay. Facility needs more attention to cleanliness & upkeep " More

By a verified traveler on Thu 09 Sep 2021

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Hotel Description

3-star hotel near Greenbrier Mall

Greenbrier East stay

With a stay at this Greenbrier East hotel, you'll be within 2 miles (3 km) of Greenbrier Mall and 9 miles (15 km) of Norfolk Scope. Norfolk Premium Outlets is within 9 miles (15 km) and Norfolk State University is within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$91* Per night/room Dec 18 - Dec 19

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard by Marriott Chesapeake ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Chesapeake

Everyone (7) Couples (2) Family (1)
5 out of 5
Fine

Posted by on Dec 15, 2021

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3 out of 5

Posted by on Dec 14, 2021

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2 out of 5

Posted by on Sep 30, 2021

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5 out of 5
Enjoyed our stay. Facility needs more attention to cleanliness & upkeep

Posted by on Sep 9, 2021

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3 out of 5
I paid in advance for a room, the indoor pool, and free breakfast. Not at any time was I told there would be NO pool or breakfast because of Covid virus. I felt like I was lied to and charged for things that were indeed not provided once I arrived at the hotel. PLUS, they insisted on having my credit card number to charge me an additional $20 for incidentals! I was ALREADY charged for things they had no intention of providing as promised and now they want even more money?? Not a way to run a business in my book. I must say the young lady that checked me out the next morning was very kind and gave excelnt customer service and is an assit to the company.

Posted by , from Richmond Va on Aug 30, 2020

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2 out of 5
Hotel is long overdue for a refurbishment I rarely complain about the state of something but The room was old and dirty bordering on nasty The desk in the room was sticky when you rested your arms on it Carpet dirty etc Halls the same and the elevator I would not stay there again

Posted by on Jun 2, 2019

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4 out of 5

Posted by on Dec 24, 2018

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5 out of 5
Pros: Cleanliness and courteous staff.
Cons: There is a brochure in the room about the bistro that states that their coffee is available all day but it was not.
Location: It was a good location for our purposes. There were many places to eat and shop nearby.
All of the staff we encountered were helpful and courteous. The room was clean and the hotel was pretty quiet. I had thought when I made the reservation that breakfast was included but it was not. They had a bistro where food was available for purchase. Overall, it was a pleasant stay.

Posted by , from Florida on Jul 19, 2017

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3 out of 5

OK for a Quick Stay

We stayed 1 overnight. It's a fine location for a quick stay. The room was clean, bed was comfortable. The hotel lobby was busy. There is a small pool right off the lobby that kids enjoy but that results in a high traffic area and pools of water on the floor. The hallway floors needed to be vacuumed more regularly. We were put on the second floor and there was considerable bumping coming from upstairs. We requested a wake up call for 7 am; we did not receive the wake up call.

Posted by on Jul 4, 2016

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2 out of 5

Overpriced and underwhelmed

Pros: Seeing it in my rear view mirror.
Cons: Charge rates that reflect what you provide which is not much.
Location: The location is fine and there are many things to do near by such as shopping and staying out of the hotel.
Booking a room at this hotel was a mistake. Unfortunately, there was a large event in town which made options limited so we were stuck with this very disappointing place. The rates charged did not reflect anywhere near the product delivered. For what we received, perhaps $79.00 per night would have been appropriate. For example, no complimentary continental breakfast, listening to the housekeeping staff bad mouthing guests, kleenex tissue dispenser almost empty, no vending machines, wi-fi did not work reliably, mildew in the showers and on and on. Bottom line, I will not stay here again and hope that time and distance will remove the memory of this experience.

Posted by , from Marietta, GA on Aug 7, 2015

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About the Courtyard by Marriott Chesapeake

Location 1562 Crossways Blvd, Chesapeake, VA 23320

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)

The following facilities are closed on Sunday and Monday:

  • Bar/lounge
  • Dining venue(s)

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 625 square feet (58 square meters) and includes conference space. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Chesapeake. Self parking is free. This 3-star Chesapeake hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • 625 sq ft of conference space
  • 58 sq m of conference space
  • Built in 1997
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Courtyard by Marriott Chesapeake offers 90 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Chesapeake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Courtyard by Marriott Chesapeake has a restaurant serving breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 12.00 per person (approximately)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Chesapeake
  • Courtyard Marriott Chesapeake
  • Courtyard Marriott Hotel Chesapeake
  • Marriott Courtyard Chesapeake
  • Courtyard By Marriott Chesapeake Greenbrier Hotel Chesapeake
  • Courtyard Marriott Chesapeake Hotel
  • Chesapeake Courtyard
  • Courtyard by Marriott Chesapeake Hotel
  • Courtyard by Marriott Chesapeake Chesapeake
  • Courtyard by Marriott Chesapeake Hotel Chesapeake

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.