"Some lights don’t work and there are no usb plugs. Bathroom faucet aerator was missing and sprays all over - me, mirror. floor and counter. Hall smell ... " More
In Hillside
Within 3 miles (5 km) of this Hillside hotel, you'll find York Woods County Forest Preserve and Elmhurst Hospital - Main Campus. Hines Veterans Administration Hospital and Midwest Conference Center are also within 6 miles (10 km).
Property Amenities
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.
Mar 25, 2022 by Hotel Management
Elizabeth, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Jun 19, 2020 by Hotel Management
Mari, thank you for choosing Extended Stay America for your overnight stay. We are glad to know you had a nice time with us and that you were impressed with our ideal location as well as our courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Feb 17, 2020 by Hotel Management
We are sorry for the odor and cleanliness issue you experienced in your suite. We will address this matter with our housekeeping associates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
Nov 18, 2019 by Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Sep 10, 2019 by Hotel Management
Thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our excellent associates and that you had a pleasant time while you were here. Please be assured that your feedback regarding the oversight in your room is shared with our housekeeping team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Sep 4, 2019 by Hotel Management
Jay, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Your comments have been noted. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Aug 24, 2019 by Hotel Management
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to prove ourselves. Sincerely, Hotel Management
Aug 7, 2019 by Hotel Management
It was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy that our location was perfect for your needs and helped make your trip to the area a total success. Thank you very much for sharing your experience so future guests can see what makes Extended Stay America an excellent choice. Sincerely, Hotel Management
Jun 6, 2019 by Hotel Management
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your accommodation. Please be assured that we have asked our housekeeping staff to make sure both the room receives a deep clean to remove the smell. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
As a guest of MainStay Suites Chicago Hillside, you'll find a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. WiFi is free in public spaces. MainStay Suites Chicago Hillside also features a front-desk safe and an elevator. Free self parking is available. This Hillside hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.