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"The hotel needs a lift. The staff were very nice but very short-staffed. Breakfast was nice. Broken hair dryer and was told there were no extra hair d ... " More

By a verified traveler on Mon 24 Oct 2022

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Hotel Description

Enjoy the indoor pool at this Crestwood hotel

In Crestwood

Within 6 miles (10 km) of this Crestwood hotel, you'll find Gaelic Park and Trinity Christian College. Metrosouth Medical Center and Water's Edge Golf Club are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room Jan 3 - Jan 4

Standard Room, 2 Double Beds, Accessible (Communication Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Extra Floor Space)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Crestwood, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Crestwood, an IHG Hotel

Everyone (7) Couples (3) Business (1) Family (8)
3 out of 5
cool and nice

Posted by on Nov 5, 2022

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3 out of 5
The hotel needs a lift. The staff were very nice but very short-staffed. Breakfast was nice. Broken hair dryer and was told there were no extra hair dryers and nothing they could do. Later in the day I asked again and the front desk found one for me in minutes.

Posted by , from Ramona on Oct 24, 2022

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Comment from Hotel Management

Oct 24, 2022 by Customer Service

Thank you for taking the time to share your feedback, Denise.It's great you had a pleasant stay with us. We're happy you enjoyed our kind staff and breakfast service. However, we're disappointed your time with us was less than ideal and that you had such challenges with our amenities and services. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

5 out of 5
We have stayed here multiple times. Staff was very friendly but Hotel could use updating and deep cleaning. Very limited hot breakfast. Food was not replenished. Will look at other hotels in the area.

Posted by on Dec 28, 2021

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4 out of 5
Large clean room. Comfortable bed. Great location.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 22, 2021 by GM

Dear Anonymous, Thank you for your feedback on your most recent stay. We hope that you will give us the pleasure to serve you again in the near future. We look forward to having you as our guest where you will be able to enjoy all of our amenities that we offer. Once again thank you for your feedback.

2 out of 5
I picked this hotel because of the usual quality of Holiday Inn. Unfortunately, I found a huge sticky red mess by my night stand, the elevators were filthy and our air conditioner went out the first night with a huge clanking noise. During our five night stay, there was the smell of smoke in our room and down the hallway every day. We started to leave our bathroom fan running all day so the smell wouldn't be in our room. Kids and people running in the hallways slamming doors all through the night then the big kicker was the fire alarm going off at 4 AM. I sincerely got one hour of sleep on my last night there and I had a full day of driving and flying. I am terribly disappointed and will rethink staying at a Holiday Inn in the future.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by GM

Dear Anonymous: Thank you for taking the time to provide feedback on your stay. We sincerely apologize for the experience you encountered during your stay with us. Please know that we strive on a daily basis to meet and exceed our guests’ expectations. I have shared your comments with the staff and we have since addressed your concerns. I hope that we will have the pleasure of serving you again in the near future. Sincerely, Ashield Forbes, General Manager

1 out of 5
Room was dirty and don’t look at the box spring under the mattress cuz you won’t be able to sleep, very disappointed considering we have an epidemic and more care should be given to everything ☹️

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by GM

Dear Anonymous; We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Holiday Inn Express Crestwood, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Sincerely Ashield Forbes General Manager

3 out of 5
We stayed at this hotel 4 nights during Christmas week. We opted for no service in our room on Christmas Day. Didn't think staff should have to clean our room on Christmas. We arrived back to the hotel the day after Christmas to find that our room was not cleaned. Our keys had also been disabled so we had to make mutilple trips to the lobby for key enabling and towels. The next day, our room was finally cleaned but once again all four of our keys had been disabled. Not a big deal but frustrating at 11pm with tired kids.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by Ms.Glenn

Thank you for you response I would like to apologize for the inconvenience that you accrued during your stay. Please come and visit us again.

4 out of 5
The location was extremely convenient for an overnight stay. Lots of restaurants nearby and a Target just a few minutes away 😀

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 12, 2019 by Clairsa

Thank you for providing feedback on your recent stay with us. I am glad to know that our location was a great choice for you and your needs. Thank you for your review and we look forward to your return stay.

4 out of 5

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 10, 2019 by Ms.Glenn

Thank you for providing feedback about your recent stay. Please come and visit us again.

4 out of 5
Friendly staff. I booked two rooms. When I checked in, the rooms were on different floors. Staff was able to shuffle things around so that we were at least on the same floor. It would have been nice to have two rooms next to each other especially since the rooms were booked together.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 20, 2019 by GM

Dear Anonymous; Thank you for taking the time out to provide feedback on your recent stay with us. We are very pleased to see that you enjoyed your stay with us. We are always delighted to know that our guests enjoy their stay with us for we strive on a daily basis to make sure that we meet and exceed our guests’ expectations. We hope to have the pleasure of serving you again in the very near future. Sincerely, Ashield Forbes General Manager

About the Holiday Inn Express Crestwood, an IHG Hotel

Location 13330 South Cicero Avenue, Crestwood, IL 60445

Property Features

Holiday Inn Express Crestwood, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Free breakfast is served. The business-friendly Holiday Inn Express Crestwood, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Crestwood hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 1200 sq ft of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Midlothian Station (5.1 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Crestwood, an IHG Hotel offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 10 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crestwood Holiday Inn Express
  • Holiday Inn Express Crestwood
  • Holiday Inn Express Hotel Crestwood
  • Crestwood Hampton Inn
  • Hampton Inn Chicago Crestwood Hotel Crestwood
  • Hampton Inn Crestwood
  • Holiday Inn Express Crestwood Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.