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 Dallas •1 Room
 Dallas • 1 Room
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Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel

2.5-star property
4321 Communications Dr, Dallas, TX 1-855-201-7819
4.1 out of 5
Very good!
See all 8 travelocity Reviews

"Overall clean, and a very comfortable bed. A little run down, but it is convenient and a good value. The staff was also very nice. " More

By a verified traveler on Sun 15 Oct 2023

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Hotel Description

Dallas hotel in Oak Cliff area

Oak Cliff stay

Your stay at this Oak Cliff hotel places you within 6 miles (10 km) of Reunion Tower and Kessler Theater. Bishop Arts District and Trinity River are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room May 5 - May 6

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (Specialty)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel

Everyone (3) Couples (1) Family (3)
5 out of 5
Overall clean, and a very comfortable bed. A little run down, but it is convenient and a good value. The staff was also very nice.

Posted by on Oct 15, 2023

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3 out of 5
Walls were way too thin. Could hear every word spoken on both sides of our room. And the music blaring from across the hall.

Posted by on Jan 24, 2022

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5 out of 5

Posted by on Aug 18, 2019

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3 out of 5
Nothing really. It was a hotel in the middle of nowhere

Posted by on Jul 24, 2019

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3 out of 5
The breakfast was ok. It did have cinnamon buns!! I wished they had "adult" cereal. There are a number of places to eat around the hotel, many are fast food. You also have a Walmart nearby if you need anything. It's not a very nice one, but it's there is you need it. The room was just ok. One of the drawers in the dresser didn't close, so we have to put a suitcase in front. The sound proofing isn't good, we had elephants walking around above our heads. We tried to check in about 20 minutes before check-in time and were told our room was not ready because none of the 2 bed rooms were ready. The staff could have been nice and just given us our room, but they made us wait and another family wait until 3:00. We checked in at 3 and didn't see ANY workers on our floor. When we arrived from a day out our second day, our keys didn't work. We had to go back downstairs to get new keys because they didn't put in the correct number of days. The hair dryer area on the wall in the bathroom had been removed, but are was not fixed and repainted. The bathroom vanity front was filled with dust. The beds were comfy. The lady who took care of the breakfast was very nice. I'm disappointed in the staff at the front desk.

Posted by , from La Crescenta on May 23, 2019

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4 out of 5
I love the morning breakfast and that the pool and spa were open 24 hours. I did not like that the staff did not keep up with the cleanliness of the pool and spa area. There was a big birthday party and they had used all of the towels and left party hats all over the place. The staff never came and cleaned up afterwards and it was still this way when we went back to swim at almost midnight.

Posted by on Apr 29, 2019

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5 out of 5
The location is centralized to everything and within walking distance to food. Right off the highway and easy to find. Easy check in. Clean and great amenities!

Posted by , from Texas on Mar 21, 2019

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Comment from Hotel Management

Mar 21, 2019 by Gene Trevino-GM

Great online review. Thanks.

5 out of 5

Nice hotel close to food and shopping

It was nice to stay in a comfortable and relaxing atmosphere. Hotel was clean, staff was very helpful and the property was well maintained. We will stay here again when ever we are in the area. Pool and Jacuzzi are open 24/7 which we enjoyed a few nights during our stay.

Posted by , from victorville on Oct 11, 2017

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Comment from Hotel Management

Nov 14, 2017 by Gerry T. -General Manager

Hello Bad Johnny, Thank you for taking the time to provide us with an excellent 5 star rating based on your recent experience at our property. We appreciate all feedback, good or bad in order for us to improve the overall service we are providing for our valued guests. We are glad that you were able to relax in our 24hr indoor pool area during your stay and look forward to providing you with more pleasant experiences in the future as your destination hotel whenever your travels bring you back in our area! Thanks again, Gerry T. -General Manager

About the Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel

Location 4321 Communications Dr, Dallas, TX 75211

Renovations + Closures

The following facilities or services will be unavailable from November 29 2023 to March 31 2024 (dates subject to change):

  • Spa tub

This property is undergoing renovations from December 22 2023 to May 31 2024 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Dallas hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Dallas Union Station (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites DALLAS WEST, an IHG Hotel offers 89 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express DALLAS WEST
  • Holiday Inn Express Hotel DALLAS WEST
  • Holiday Inn Express Hotel And Suites Dallas West
  • Holiday Inn Express Hotel Suites DALLAS WEST
  • Inn Express DALLAS WEST
  • Holiday Inn Express Hotel Suites DALLAS WEST
  • Holiday Inn Express Hotel Suites DALLAS WEST an IHG Hotel
  • "Holiday Inn Express Hotel Suites DALLAS WEST an IHG Hotel"

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.