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 Dallas • 1 Room
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Tru by Hilton Dallas Downtown Market Center

2.5-star property
1949 N STEMMONS FWY, Dallas, TX 1-855-201-7819
4.0 out of 5
Very good!
See all 19 travelocity Reviews

"Everyone was so helpful I had made a reservation but system showed for previous day even though they were busy the manager on duty went above and beyo ... " More

By a verified traveler on Tue 05 Sep 2023

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Hotel Description

Hotel near Dallas Market Center in Dallas

Dallas Design District stay

With a stay at this Dallas Design District hotel, you'll be within half a mile (1 km) of Dallas Market Center and 2 miles (3 km) of American Airlines Center. Dallas World Aquarium and Reunion Tower are also within 3 miles (5 km).

Business services

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A snack bar/deli, a communal living room, and a picnic area are also on offer.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room May 12 - May 13

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Dallas Downtown Market Center ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Dallas Downtown Market Center

Everyone (9) Couples (4) Family (5)
1 out of 5
The Valet made you believe it was mandatory to valet. Which was not disclosed in the booking. The 35.00 fee was also not disclosed as the other 50.00 in taxes and fees. Not worth 200.00 a night.

Posted by on Oct 4, 2023

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Comment from Hotel Management

Oct 5, 2023 by GM

Dear Alice, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Dallas Downtown area, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. Thank you for taking the time to write and we hope to host you again. Sincerely, Jamie Walker General Manager

5 out of 5
Everyone was so helpful I had made a reservation but system showed for previous day even though they were busy the manager on duty went above and beyond to get my reservation reinstated ! They were so busy due to a concert in town but not one of their employees had bad attitude. The room we got on the 3rd floor was so clean and smelled great and bed and pillows were top notch ! Valet was also 5 stars gentlemen / women were quick and courteous !! Will definitely come back for my next trip .

Posted by on Sep 5, 2023

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Comment from Hotel Management

Sep 8, 2023 by GM

Dear Maritza, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Tru by Hilton for your travel needs and for taking the time to sing our praises in this review. Hosting you was our pleasure, and we look forward to doing so again anytime you need to return to Dallas. Best, John Bryan General Manager

4 out of 5
Convince to the convention center. Staff was very friendly and helpful.

Posted by on Jul 15, 2023

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Comment from Hotel Management

Aug 3, 2023 by Jakory C

Carolyn, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

5 out of 5
Very friendly staff for check in, valet parking and nice to have breakfast.

Posted by on Jul 13, 2023

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Comment from Hotel Management

Aug 3, 2023 by Jakory C

Carolyn, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

5 out of 5

Posted by on Jul 3, 2023

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Comment from Hotel Management

Aug 3, 2023 by Jakory C

Tabbatha, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

3 out of 5
The Bar they had on the 9th floor did not stop the music til 3 am. We were told about the bar upon our arrival however we were not notified that we were right below it. The staff in the front very rude to some customers with the exception of 1 guy that checked me in. The lady was extremely rude

Posted by on Mar 27, 2023

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Comment from Hotel Management

Apr 6, 2023 by Jakory C

Nury, thank you for taking the time to complete a review on your most recent stay with us. Please accept my sincerest apologies for the issues that you experienced. We do hope that you give us another chance to serve you and give you a much better experience. Thanks for staying with us.

3 out of 5

Posted by , from TEMPLE on Feb 16, 2023

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Comment from Hotel Management

Mar 13, 2023 by Jakory C

Tanya, Thank you for your rating based on your most recent stay with us. I am saddened that we did not meet your expectations. Should your travels bring you back to the Dallas area, we hope you would give us another opportunity to serve you. Thanks for staying with us.

5 out of 5

Posted by on Jan 16, 2023

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Comment from Hotel Management

Jan 17, 2023 by Jakory C

Cody, thank you for taking the time to leave a rating based on your most recent stay with us. Your rating lets us know that you enjoyed your stay, and we hope to have you back again soon! Thanks for staying with us!

2 out of 5

Posted by on Dec 31, 2022

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Comment from Hotel Management

Mar 8, 2023 by Jakory C

Josh, thank you for taking the time to complete a rating based on your most recent stay with us. Your rating lets us know that we did not meet nor exceed your expectations. We hope you will give us another opportunity to serve you again, should your travels bring you back to the Dallas area. Thanks for staying with us.

3 out of 5
Beware! Valet only for parking 6 feet away if that. Just a racket for this hotel to make money. These types of charges should be disclosed up front not when you get there. I obviously have a car to park because I drove from out of town otherwise I wouldn’t need a hotel. Road noise is loud. Bring a sound machine. Room was overall nice but I won’t be back due to the parking situation.

Posted by on Dec 11, 2022

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Comment from Hotel Management

Dec 13, 2022 by Jakory C

Diana, thank you for taking the time to complete a review on your most recent stay with us. Please accept my sincerest apologies for any miscommunication in regard to the valet only service. It is on our website and at the bottom of your confirmation email. I also apologize for the freeway noise. This is a tough issue that we are continuing to tackle, as the hotel is located directly alongside a major freeway. Again, I apologize for the inconvenience and hope you give us another opportunity to serve you better.

About the Tru by Hilton Dallas Downtown Market Center

Location 1949 N STEMMONS FWY, Dallas, TX 75207

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. A 24-hour fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly Tru by Hilton Dallas Downtown Market Center. Parking is available for a fee. This Dallas hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 9 levels
  • Built in 2021
  • Deli
  • Business center (24 hours)
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Dallas Medical-Market Center Station (2.8 km / 1.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Sky Blu Rooftop Bar - Onsite cocktail bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TRU Dallas DT Market CTR
  • Tru by Hilton Dallas Downtown Market Center Hotel
  • Tru by Hilton Dallas Downtown Market Center DALLAS
  • Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.