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"The rooms need to be a little more sound proof we could hear the people in the next room. " More

By a verified traveler on Mon 24 Jun 2019

Hotel Description

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

In Gatlinburg

You'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift within a 15-minute walk of this Gatlinburg hotel. Gatlinburg Space Needle and Gatlinburg Convention Center are also within 2 miles (3 km).

Free perks

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like local cuisine breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 78 guestrooms also offer free WiFi and cable TV. Other amenities include premium bedding, coffee/tea makers, and free local calls.

Suite, 1 King Bed (Seasonal Fireplace)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room May 3 - May 4

Suite, 1 King Bed, Jetted Tub (Seasonal Fireplace)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crossroads Inn & Suites ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crossroads Inn & Suites

Everyone (7) Couples (2) Family (2)
4 out of 5

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 5, 2019 by Ann

Thank you for staying with us.

3 out of 5
The rooms need to be a little more sound proof we could hear the people in the next room.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Ann

Thank you for taking the time to give us a review. we hope to see on your next visit to our area.

5 out of 5
Very well maintain. Good locations Good staff. Easy parking

Posted by on May 28, 2019

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Comment from Hotel Management

May 30, 2019 by Ann

Thank you for your kind words. we hope to see you on your next visit to our area.

4 out of 5
Room was clean and beds were comfy. There wasn't much to the breakfast but it was good. Staff was amazing. Location was good.

Posted by on Apr 26, 2019

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Comment from Hotel Management

May 16, 2019 by Ann

thank you for your kind review. We hope to see you and your family on your next visit to the Great Smoky Mts.

4 out of 5
Pleasant hotel, nice sized room; a little dated but clean and in good repair; and reasonably priced relative to the time/location. 2 vanities, 1 in bathroom, one out...nice touch. Beds were a little soft for our tastes, but that's personal preference and what we're used to. Breakfast was a little weak...no meat option, and the gravy for the biscuits was pretty thin; other than that ok. Good location, ample parking, although it is near impossible to make a left turn out of the lot during heavy traffic times. We would return there.

Posted by , from Asheville, NC on Nov 13, 2018

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Comment from Hotel Management

Nov 14, 2018 by Ann

Thank you for your kind review. we look forward to seeing on your next visit to the Great Smoky Mts.

4 out of 5

Nice location

Thought the room would be nicer for the price. Older rooms remodeled .Just a basic room when I thought I booked a step up. Pool was nice

Posted by on Jun 14, 2017

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Comment from Hotel Management

Jun 16, 2017 by Mac O

Thank you for your feedback. We hope to see you again soon!

4 out of 5

Gatlinburg after Christmas

Pros: Very easy to got in and out of.
Very good location, close to all of the attraction if you don't mind walking some.

Posted by , from Rockfield, Ky on Jan 5, 2016

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3 out of 5

Hotel was ok...

Pros: Location
Cons: Updated Rooms.
Location: Within walking distance to downtown and easy to locate.
Great location but the room could have used a thorough cleaning!

Posted by , from MN on Nov 12, 2015

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5 out of 5

What a pleasant surprise!

We stayed in a gorgeous 2 story room (room 511) with a jetted tub. The bed was very comfortable and the recently remodeled room was wonderful! Great breakfast and staff was very friendly too! One word of caution: when we booked room on Travelocity we chose the "Pay At Hotel" option. The wording made it seem that we would be charged directly by the hotel upon check in/check out BUT we were charged for the room by the hotel right after we booked the room on Travelocity, not at the time of our stay. In talking to the hotel staff I found out that the hotel's policy is that they immediately charge for the first night of your stay as a deposit. Since we were only staying one night that ended up being the full amount. Overall, we had a wonderful experience and look forward to going back.

Posted by on Jan 28, 2015

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5 out of 5

Very close to all the shops in Gatlinburg

Pros: We liked the big screen TV, the cold refrigerator, the comfortable beds. Best of all was the fresh clean smell as we walked into the room .
Cons: The TV should be mounted at the center of the wall or more central to beds. We had to turn it at an angle so our kids could watch it from their bed.
Location: The location was great. Easy to find right off the parkway & within walking distance to the shops, restaurants & activities in Gatlinburg.
Very nice Inn within walking distance to all the shops & activities in Gatlinburg. Friendly polite staff, very comfortable beds & super clean rooms. Very quiet, we didn't hear every door shutting etc... like you encounter at alot of hotels. Our room had a very cold refrigerator, nice big TV. The free breakfast was also good. Very easy to find right off the parkway.Would definitely stay at this Inn again. The only complaint was we didn't get to stay long enough.

Posted by on Jan 2, 2015

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About the Crossroads Inn & Suites

Location 440 Parkway, Gatlinburg, TN 37738

Renovations + Closures

This property is closed from 24 March 2020 to 8 April 2020 (dates subject to change).

Property Features

Crossroads Inn & Suites offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Crossroads Inn & Suites also features coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Dining venue
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (70.3 km / 43.7 mi)
  • Parking: Free self parking

Room Amenities

Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free local cuisine breakfast daily from 7:30 AM to 10:30 AM.

Atrium Pancake House - This restaurant serves lunch only.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 7:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Crossroads
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Inn & Suites Hotel
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg
  • Crossroads Inn & Suites Gatlinburg
  • Crossroads Inn & Suites Hotel Gatlinburg

You should know

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.