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Crossroads Inn & Suites

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Reception
Reviews
7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • GymGymGym

Explore the area

Map
Gatlinburg, TN
  • Popular LocationAnakeesta6 min walk
  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg Convention Center15 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.6/10 Excellent
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed (Seasonal Fireplace)

8.2/10 Very Good
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

9.3/10 Wonderful
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8/10 Excellent
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

7.7/10 Good
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Gatlinburg

In Gatlinburg .Within a 10-minute walk of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Great Smoky Mountains National Park and Gatlinburg Convention Center are also within 3 miles (5 km).

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Convention Center - 15 min walk
  • Ole Smoky Moonshine Distillery - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • Subway - 7 min walk
  • Loco Burro Fresh Mex Cantina - 11 min walk
  • Tennessee Cider Company - 7 min walk
  • Ole Red - 3 min walk
  • Gatlinburg Brewing Company - 3 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

How close is Crossroads Inn & Suites to the airport?

Crossroads Inn & Suites is 43.7 mi (67-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Crossroads Inn & Suites?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on May 27, 2024 start from $69.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crossroads Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Crossroads Inn & Suites.

Does Crossroads Inn & Suites offer free breakfast?

Crossroads Inn & Suites offers free self-serve breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Crossroads Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Crossroads Inn & Suites?

This hotel offers free self parking.

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool.

Does Crossroads Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Crossroads Inn & Suites to downtown Gatlinburg?

Crossroads Inn & Suites is 0.4 mi away from Gatlinburg.

Crossroads Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1059 reviews" "
Rating 8 - Good. 336 out of 1059 reviews" "
Rating 6 - Okay. 173 out of 1059 reviews" "
Rating 4 - Poor. 95 out of 1059 reviews" "
Rating 2 - Terrible. 73 out of 1059 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

timothy

Traveled with partner
Liked: Staff & service
perfect location walking distance to everything, the room was outdated and need to be redone, carpet worn and needing some tlc around the room.You do get a lot of road noise from the road behind the building you can hear in threw the roof vent so you need to run the air condition to drown it out.over all i was happy with the price,staff,location.just not real happy with the room condition. i would stay there again.
Stayed 3 nights in Apr 2024

4/10 Poor

Reza

not enough Parking lot
Stayed 2 nights in Feb 2024

8/10 Good

h

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given 5 stars but the elevator was broken. The hotel was clean, and the service was very friendly.
Stayed 2 nights in Feb 2024

6/10 Okay

Debra

Disliked: Staff & service
Couples getaway
Elevators were out. Breakfast was not served. Housekeeping was nonexistent. Pillows were the size of couch throw pillows. Our room was large and clean when we first arrived. We enjoyed the fireplace and hot water filled up the huge jacuzzi which was nice. Would’ve liked for housekeeping to replace linens and at least bring new toilet paper so we didn’t have to walk to the front desk for more. They did not offer breakfast and once we drank the coffee that was provided in our room it was not replaced.
Stayed 3 nights in Feb 2024

10/10 Excellent

ARVIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good channels on tv every thing else ok
Stayed 2 nights in Feb 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and price of this hotel. The only thing I didn't like is one of the rooms I booked had a fireplace an Jacuzzi tub that didn't work and that is why I picked those rooms. Overall it was a pleasant experience
Stayed 1 night in Feb 2024

10/10 Excellent

Lanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were very nice.
Stayed 2 nights in Feb 2024

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service
We made reservations in December 2023, on January 2, 2024, the hotel announced they would be renovating the breakfast room. We made these reservations because of the amenities and reviews, especially the breakfast. When we check in we find out that the hotel is under renovations, the elevators are broke down. Our room was on the fourth floor. In fairness they did offer us other accommodations but they were not what we wanted. The management did comp us for the loss of breakfasts. The front office staff was very helpful. Overall it was a very pleasant stay. We will most likely come again but will definitely check on renovations before we book.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024