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Sonesta Resort Hilton Head Island

4-star property
130 Shipyard Drive, Hilton Head Island, SC 1-855-201-7819

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4.1 out of 5
Very good!
See all 14 Travelocity Reviews

"We loved the place, the property was nice and very well kept, clean. The staff was very helpful. The restaurant was very good, a bit on the pricey si ... " More

By a verified traveler on Sun 06 Sep 2020

Points Of Interest

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Hotel Description

4-star beachfront resort near Coligny Beach

Beachside getaway

At this resort, you'll be steps from Van Der Meer Tennis Academy and within a 15-minute walk of Singleton Beach. Arthur Hills Course and Legendary Golf are also within 2 miles (3 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, LED TVs

The 340 guestrooms offer free WiFi and free wired Internet, LED TVs with digital channels, and balconies or patios. Other amenities include room service, premium bedding, and coffee/tea makers. Housekeeping is available on request.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$129* Per night/room Dec 6 - Dec 7

Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Garden View (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Garden View (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Garden View (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sonesta Resort Hilton Head Island ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta Resort Hilton Head Island

Everyone (8) Couples (1) Family (4)
5 out of 5
We loved the place, the property was nice and very well kept, clean. The staff was very helpful. The restaurant was very good, a bit on the pricey site but worthy, the customer service was excellent.

Posted by , from Miami on Sep 6, 2020

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Comment from Hotel Management

Sep 6, 2020 by Chloe B

Thank you so much for your perfect review! We appreciated you staying with us and look forward to your return. Thank you for recognizing the staff and excellent customer service.

1 out of 5
This place should definitely not be listed as a four star resort. The room we booked was supposed to have an ocean view. That was definitely not the case. The manager insisted our room was considered an ocean view and would do anything for us. Most of the toiletries were not stocked in the room. The grounds looked neglected cobwebs all over the bridge rails. Most of the amenities were closed due to COVID which is understandable but the staffing level of the resort seemed really low. Most of the time you couldn’t reach the front desk by the phone in the room. Overall would not recommend staying here.

Posted by , from Augusta on Jul 2, 2020

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Comment from Hotel Management

Jul 2, 2020 by Chloe B

We are sorry to hear things did not go as expected. We have two different types of Ocean view room types and the Ocean Horizon view is a partial ocean view. We are sorry about that miscommunication. We go through our room numbers often and ensure the rooms views are still what we sell them as. Our staff are working extra hard to ensure a perfect stay and there are some amenities that have not reopened due to Covid-19. We hope once this pandemic is over, you will give us another chance. Stay safe.

5 out of 5

Posted by on Jun 25, 2020

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Comment from Hotel Management

Jun 26, 2020 by Chloe B

Thank you for the great 5 out of 5 response! We look forward to having you stay with us again.

5 out of 5
No complaints. Good service. Staff went out of their way to assist

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 18, 2020 by Director of Rooms-George Hartman

Thank you for taking a moment to share the highlights of your recent visit to Sonesta Resort Hilton Head Island! It is wonderful to know you had a great stay from start to finish. We hope to welcome you back to the beautiful Lowcountry soon.

3 out of 5
This property is listed as a resort and resort fees are charged! There is not even a microwave in the rooms, so how is this a resort? This was initially a Crowne Plaza hotel previously and now it is being marketed as a resort with their fees attached! I will not stay here again! We were without WiFi for 2 days! Finally after going to the front desk on 2 occasions was I able to log onto it and it actually stayed on! This stay was quite a disappointment for us 🙄

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 4, 2019 by Director of Rooms-George Hartman

Our team strives to provide an exceptional stay for all guests so I would like to express my deepest apologies for the issues listed. We will definitely share your feedback with our leadership to for internal review. Please do not hesitate to give our front desk staff a call to further discuss your overall experience. We value your input, and hope to have the chance to host you again soon.

5 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 4, 2019 by Director of Rooms-George Hartman

Thank you for rating your recent visit to Sonesta Resort Hilton Island a perfect score! We hope to see you again soon.

5 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Oct 1, 2019 by Director of Rooms-George Hartman

Thank you for rating your recent visit to Sonesta Resort Hilton Head Island a perfect score! We hope to welcome you back again soon.

5 out of 5
Food was great. Pool and beach are nice. Gym is really basic and has a weird smell; not great for a property of this caliber.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 21, 2019 by Director of Rooms-George Hartman

Thank you for sharing your recent experience with us, we’re happy to hear that you enjoyed your time by the outdoor amenities as well as restaurants on site. I am very sorry to read about your unsatisfactory experience at our gym, we will be sure to review this feedback with our leadership team for future improvement. We apologize for the mishap but hope to have the chance to host you again.

3 out of 5

Posted by on Jul 8, 2019

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5 out of 5
Everything associated with the facility, the rooms, the front desk staff, housekeeping, bell staff and pool/recreational rentals was exceptional. We weren't impressed with food service in any aspect but the rest of our stay was perfect. We definitely want to return.

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 4, 2019 by Director of Rooms - George Hartman

Thank you very much for taking the time to share your 5-star experience with us. We are pleased to hear that every interaction you had at the resort was a pleasant and exceptional! I deeply apologize that our dining options were not what you were looking for but feel free to call our front desk staff to discuss your dislikes to see how we can better improve. We appreciate your feedback and hope to welcome you back soon.

About the Sonesta Resort Hilton Head Island

Location 130 Shipyard Drive, Hilton Head Island, SC 29928

Property Features

Sonesta Resort Hilton Head Island offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 20,000 square feet (1858 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Sonesta Resort Hilton Head Island. Free self parking is available. This 4-star Hilton Head Island resort is smoke free.

  • 1 building
  • 340 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 20,000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1980
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Savannah - Hilton Head Intl. Airport (SAV) (77.4 km / 48.1 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle
  • Parking: Free self parking; valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sonesta Resort Hilton Head Island offers 340 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11 AM.

Heyward's Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, dinner, and light fare. A children's menu is available.

Bailey's Bar and Terrace - Overlooking the pool and garden, this restaurant specializes in American cuisine and serves light fare only. Happy hour is offered. Open daily.

Seacrest Terrace - This poolside bistro specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Sweet Cane Bar - This poolside restaurant specializes in American cuisine and serves light fare only. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Ziplining nearby

Spa Services

Arum Spa has 3 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 35 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 3.33 per accommodation, per night
  • Resort fee: USD 27.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Health club access
  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 35.00 for adults, USD 5.00 and USD 30.00 for children (approximately)
  • Valet parking fee: USD 15 per night (in/out privileges)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Head Island Sonesta
  • Hilton Head Island Sonesta Resort
  • Sonesta Hilton Head Island
  • Sonesta Hilton Head Island Resort
  • Sonesta Resort
  • Sonesta Resort Hilton Head Island
  • Sonesta Hilton Head Island
  • Sonesta Resort Hilton Head Island Resort
  • Sonesta Resort Hilton Head Island Hilton Head Island
  • Sonesta Resort Hilton Head Island Resort Hilton Head Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.