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Sheraton Suites Houston Near The Galleria

4-star property
2400 West Loop S, Houston, TX 1-855-201-7819
3.6 out of 5
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See all 14 travelocity Reviews

"Love the beds and proximity to the Galleria/shops/ restaurants " More

By a verified traveler on Tue 28 Jun 2022

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Hotel Description

4-star hotel near Westheimer Rd

The Galleria stay

With a stay at this The Galleria hotel, you'll be within half a mile (1 km) of Westheimer Rd and 2 miles (3 km) of Memorial Park. Houston Zoo is within 6 miles (10 km) and MD Anderson Cancer Center is within 9 miles (15 km).

Renovated in 2022

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and concierge services.

Suite, 1 Bedroom, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144* Per night/room Jun 3 - Jun 4

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Chifley Houston, Tapestry Collection by Hilton ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Chifley Houston, Tapestry Collection by Hilton

Everyone (7) Couples (5) Family (2)
5 out of 5

Posted by on Sep 7, 2022

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Comment from Hotel Management

Jan 29, 2023 by Mercedes Nava- Front Office Supervisor

Thank you for taking the time to leave us a review, we hope you stay with us again!

5 out of 5
Love the beds and proximity to the Galleria/shops/ restaurants

Posted by , from McKinney on Jun 28, 2022

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Comment from Hotel Management

Jun 29, 2022 by Mercedes Nava- Front Office Supervisor

Thank you for leaving a review, I hope you stay with us again soon!

1 out of 5
There was construction on the 9 floor you can hear it nonstop most of the day even though I was on the 3 floor it’s was nonstop hammering even though it was Saturday I asked to move to higher floor I they said it was no room available it was vey annoying sound like you were in the middle of construction site.

Posted by on May 7, 2022

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Comment from Hotel Management

May 7, 2022 by Mercedes Nava - Front Desk Supervisor

We appreciate your feedback, we do apologize we are currently undergoing renovations in order to improve the facility. We understand your frustration and hope you stay with us in the future when we have our newly renovated rooms available.

5 out of 5
Marrissa the FOM, was extremely polite and helpful during our stay.

Posted by , from LAFAYETTE on Feb 14, 2022

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Comment from Hotel Management

Feb 14, 2022 by Susan Gregory - Director of Sales & Marketing

Hi: Thank you so much for choosing the Sheraton Suites Houston Near The Galleria for your stay. Also, yes, we are extremely fortunate to have Marrissa as our Front Office Manager. She is truly an asset to our team. I will pass on the kind comments to her and out General Manager. Again, thank you so much for choosing the Sheraton Suites Houston Near The Galleria. Susan

3 out of 5
Falta un poco más de limpieza, habían dulces abiertos en un cajón, las puertas no las limpian

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 15, 2022 by Susan Gregory - Director of Sales & Marketing

Nuestras sinceras disculpas de que nos quedamos cortos con la limpieza de su habitación de huéspedes y el estado de su puerta. Hemos compartido sus experiencias con nuestro liderazgo en limpieza e ingeniería para garantizar que corrijamos estos problemas en el futuro. Nuevamente, nuestras disculpas y si sus viajes lo traen de regreso a Houston, nos dará la oportunidad de crear una gran experiencia para usted. Muchas gracias. Susan Gregory Director de Ventas y Marketing

4 out of 5
We found the hotel very spacious and comfortable. The only drawback was the soft, flat pillows.

Posted by , from STAMFORD on Feb 14, 2022

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Comment from Hotel Management

Feb 14, 2022 by Susan Gregory - Director of Sales & Marketing

Thank you so much for taking the time to complete this survey. I have let our Director of Housekeeping your opportunity with the soft flat pillows and we do apologize. Again, thank you so much.

5 out of 5
We stayed 3 nights and our stay was outstanding because of Coretha Franklin, the front desk receptionist. She was very friendly, professional in what she does, very helpful, and made us feel at home. Also the room was clean and parking was onsite. I highly recommend this hotel.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 23, 2021 by Staff and Management

The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your comments. Our goal is 100% Customer Satisfaction. Thank you again for your feedback.

3 out of 5

Posted by on Jul 28, 2020

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Comment from Hotel Management

Aug 10, 2020 by The Staff and Management of the Sheraton Suites

The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your feedback on your recent stay. Our goal is 100% Customer Satisfaction. I apologize that your stay was not everything you had expected. Thank you for your comments.

2 out of 5

Posted by on Jul 21, 2020

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Comment from Hotel Management

Jul 22, 2020 by The Staff and Management

The Staff and Management of the Sheraton Suites Houston near the Galleria greatly appreciates your feedback. Our goal is 100% Customer Satisfaction. We appreciate your comments and will address and issues you may have had. Thank you.

2 out of 5

Posted by on Jan 12, 2020

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About the Sheraton Suites Houston Near The Galleria

Location 2400 West Loop S, Houston, TX 77027

Property Features

The Chifley Houston, Tapestry Collection by Hilton offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly The Chifley Houston, Tapestry Collection by Hilton. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Chifley Houston, Tapestry Collection by Hilton was completed in December 2022. This 4-star Houston hotel is smoke free.

  • 1 building
  • 284 guestrooms or units
  • 14 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 2000
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Chifley Houston, Tapestry Collection by Hilton offers 284 accommodations with safes and complimentary bottled water. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature down comforters and premium bedding. 48-inch LED televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Rouse Bar and Lounge - This bar specializes in Fusion cuisine and serves dinner only. Happy hour is offered.

Rouse Craft Cooking - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 2
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 4.95 per night (3-device limit, rates may vary)
  • Self parking fee: USD 29.00 per day (in/out privileges)
  • Covered valet parking fee: USD 39 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Galleria Sheraton
  • Sheraton Houston Galleria
  • Sheraton Suites Hotel
  • Sheraton Suites Hotel Houston Galleria
  • Sheraton Suites Houston Galleria
  • Suites Houston Galleria
  • Sheraton Suites Houston Near The Galleria Hotel Houston
  • Sheraton Suites Houston Galleria Hotel

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.