6/10 Okay
Amanda
Traveled with partner, Traveled with family
Feb 12, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV in my room did not have service, no matter what channel it was on it showed as loading then the show would come on for about 5 seconds then go back to loading. For the 2 nights we were there it did not work. And personally the mattress was not nearly firm enough, it cause me some low back pain. Also when I checked into the hotel I asked to extend my stay 1 more night and the attendant at the front dest said that yes I could to that and told me the price and since we have AARP he told me the discounted price and verbally confirmed with me that we would be there another night, but when I tried to get in my room the second night my room card did not work and when I went to the front desk he said that we would have to rebook it with the hotel because I used a third party to make the original reservation but when I looked online it showed that the entire hotel was booked and because of that the attendant had a difficult time booking me back in my room (that still had all of my personal belongings in it) and he was not able to give me the discounted price even after calling his manager. After a while was finally able to give me a new room card and take my payment. I was very disappointed with this hotels booking process especially because it made me and the attendant have to go through this situation.
Amanda
Stayed 1 night in Feb 2024