2/10 Terrible
HOLLIE
Traveled with family
May 5, 2024
Disliked: Staff & service
Customer service was poor in regards to room privacy. Even if you hang the Privacy tag, the staff will still enter your rooms. When we questioned the staff about entering our room, she blatantly lied and stated that the privacy tag was not there which is a LIE. We found the tag on the inside of the door when we returned, all our items moved to another location in room, and toiletries touched and moved around. Please do not leave your belongings out because the staff can access your room without notice. The issue was addressed with front desk who only claim to "investigate the matter". Our privacy was violated TWICE that day, unbelievable. No one asked how can the issue be solved. Only sorry excuses for the staff violating our privacy and no follow up on matter. Lost prevention is useless and will not do anything about it. I will NEVER stay at this overrated hotel again.
HOLLIE
Stayed 2 nights in May 2024